Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added 2 mins ago
Physical Therapist Asst - Restorative
Spartanburg Regional Healthcare System
Spartanburg, SC
…including, but not limited to, tracheostomy and ventilator management, stroke recovery, brain injury, cancer and more. This setting allows clinicians to work at the top level of their field…
Added 4 mins ago
TT
Manufacturing Engineering Manager - The Toro Company
The Toro Company
Windom, MN
- $120,000 to $140,000 USD / year
We are seeking a Manufacturing Engineering Manager to join our Windom, MN team. This role will provide leadership of the team responsible for development and continuous improvement of the…
Added 4 mins ago
M
Retail Custom Frame Manager Full Time
Michaels
ST. CLOUD, MN
- Full-time
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure…
Added 4 mins ago
TC
SourceBlue Business Center Procore Manager
Turner Construction Company
Virginia, MN
- $11.41 USD / hour
The SourceBlue Business Center Procore Manager is responsible for operational execution, compliance, training, and continuous improvement of Turner's Procore platform within the Business…
Added 4 mins ago
H
Employee Health Services Case Manager
HealthPartners
Saint Louis Park, MN
- $39.73 to $59.59 USD / hour
HealthPartners is hiring an Employee Health Services Case Manager. This position is responsible for assessing needs, coordinating services, providing support and guidance to all…
Added 4 mins ago
Business Information/Systems Specialist - Transportation/Infrastructure
Scott County
Shakopee, MN
…re-designing, and implementing software system solutions and asset management. Understands the business unit's current business processes and procedures, software systems, and mobile…
Added 4 mins ago
SO
Financial Management Analyst - Management Analyst 4
State of Minnesota
St. Paul, MN
- $34.07 to $50.53 USD / hour
…impact on the well-being of all Minnesotans. The Financial Management Analyst provides fiscal and budgetary leadership, analysis, and administrative support for the Maternal and Child…
Added 4 mins ago
Operations Manager - General Surgery & Plastic Surgery
Essentia Health
Duluth, MN
…achievement of the specified area is accomplished through strong management of teams/colleagues to ensure operational results. Maintains optimum patient care systems through effective…
Added 4 mins ago
Pharmacy Technician Home Delivery Call Center
Intermountain Health
Saint Paul, MN
…ensure security, accuracy, cost effectiveness, and 340B/Charging management as required to practice…
Added 4 mins ago
AC
Inside Sales Specialist
Aston Carter
Saint Paul, MN
- $24.04 to $28.85 USD / hour
2+ years of experience in Inside Sales, Account Management, or Customer Service.
Added 4 mins ago
PP
Facilities Manager - St. Paul, MN
Planned Parenthood North Central States
Saint Paul, MN
- $70,000 to $85,000 USD / year
Under immediate supervision of the Senior Director of Facilities and Safety, the Facilities Manager effectively coordinates all facilities administration and operations across the PPNCS…
Added 4 mins ago
SA
Sr Partner Manager
Sinch America Inc.
Saint Paul, MN
- $125,000 to $148,000 USD / year
As a Senior Partner Manager, you will serve as the primary liaison between our partner network and internal sales teams. In this role, you will qualify and manage partner-referred…
Added 4 mins ago
A
Public Service - Higher Education Management Consulting Senior Manager – Transformation Lead
Accenture
Minneapolis, MN
- $132,500 to $338,300 USD / year
…seeking individuals that have demonstrated this through overall program delivery or deep experience in specific functional domains such as Finance, HR, payroll, procurement, or research…
Added 4 mins ago
[Hiawatha] Childcare Center Director Bilingual English/Spanish
Tierra Encantada
Minneapolis, MN
…joyful play-based learning and a globally inspired culinary program featuring wholesome meals prepared from scratch each day. By fostering curiosity, confidence, cultural understanding, and…
Added 4 mins ago
Portfolio Manager
Infor
Atlanta, GA
Coordinate across Technical Product Owners, architects, data and AI teams, Business Product Owners, and Project or Program Managers to provide end-to-end visibility while maintaining clear…
Added 4 mins ago
GCO Corp Sr Account Dir
Medtronic
Minneapolis, MN
Develops and drives appropriate portfolio management strategy in collaboration with the Business Units to expand and protect market share, optimize pricing strategy, and build long-term…
Added 11 mins ago
Technical Support Manager (Hybrid)
Cisco Systems, Inc.
RTP, NC
As a Technical Support Manager with Commerce Product Management & Engineering (part of Cisco IT), you will support scalable, forward-thinking solutions to address new business models and…
Added 11 mins ago
Technical Product Manager - Support / TAC
Cisco Systems, Inc.
San Jose, CA · RTP, NC
The Cisco CX Technical AI Product Management team drives the transformation of Support and TAC into an AI-native operation, where autonomous agents optimize workflows with minimal human…
Added 11 mins ago
Technical Product Manager - AI Native Professional Services
Cisco Systems, Inc.
San Jose, CA · RTP, NC
Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles.
Added 11 mins ago
Supplier Commodity Manager - Optics (Hybrid)
Cisco Systems, Inc.
Maynard, MA · Boston, MA
Cisco Global Supplier Management (GSM) team is seeking a motivated Supplier Commodity Manager for “High Power Lasers, Pump Lasers, CW Lasers, ELSFP”. You will be part of a highly impactful…
Added 13 mins ago
Licensed Practical Nurse (LPN)
Fellowship Square, Christian Care Management, Inc.
Surprise, AZ
However, it in no way states or implies these are the only duties that will be required. Other related duties necessary to meet the needs of the residents may be assigned by the AL Manager.
Added 17 mins ago
Oncology Nurse Navigator Life With Cancer
Inova
Fairfax, VA
…and oversees both the care delivery for patients and relevant program development under the direction of the department manager and in collaboration with the Life with Cancer Director and…
Added 19 mins ago
Public Health and Prevention Specialist I
TX-HHSC-DSHS-DFPS
AUSTIN, TX
Under the supervision of the Newborn Screening Manager, performs routine public health work in the Newborn Screening Unit. Major focus is on the identification and follow-up of infants and…
Added 19 mins ago
Room Attendant
E11EVEN Club Hotel & Residences
Miami, FL
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning…
Added 22 mins ago
General Manager
Luihn VantEdge Partners LLC
Mesa, AZ
Restaurant General Manager - Lead Boldly. Grow Passionately. Succeed with Taco Bell!

Cisco Systems, Inc.

Technical Product Manager - Support / TAC

San Jose, CA, United States
RTP, NC, United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 30, 2026
Experience: 5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/29/2026MEET THE TEAM The Cisco CX Technical AI Product Management team drives the transformation of Support and TAC into an AI-native operation, where autonomous agents optimize workflows with minimal human intervention. This team plays a critical role in Cisco's broader AI-powered Customer Experience strategy, enhancing support efficiency and customer satisfaction across the company. Comprised of experienced product managers, engineers, and support leaders, the team fosters a collaborative and innovative environment focused on cutting-edge AI solutions. What makes this team exciting is its pioneering work in agentic AI, shaping the future of technical support through automation and intelligent orchestration.

YOUR IMPACT

Own the end-to-end product roadmap for AI-native Support/TAC capabilities, balancing immediate wins in deflection and entitlement accuracy with long-term domain ontology development. Define and optimize the pre-case intake experience, ensuring fast self-serve resolution while accurately admitting cases that require human intervention. Lead the design and governance of the SR Case lifecycle, improving classification, assignment, and resolution processes to drive measurable support efficiency. Partner across Product, Engineering, and Support leadership to codify domain events, confidence rules, and escalation policies that enable autonomous agent workflows. Success means delivering faster, smarter support outcomes that increase deflection rates, entitlement accuracy, and Professional Services pipeline conversion.

MINIMUM QUALIFICATIONS

Bachelor's or Master's degree in Computer Science, Engineering, Data Science, Business, or related field
5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Hands-on experience with agentic AI, autonomous AI agents, or multi-agent orchestration frameworks
Proven expertise in support/ticketing lifecycle design including intake, entitlement, classification, assignment, and resolution flows
Experience defining governance for automated workflows, including autonomy tiers, confidence gating, and RACI accountability

PREFERRED QUALIFICATIONS

Background in technical support, TAC, or managed services, especially in networking or infrastructure
Familiarity with Cisco IQ, AgenticOps platform, AI Canvas, and lifecycle-risk concepts
Experience with event-driven or state-machine-based workflow design (e.g., CMMN, BPMN)
Knowledge of upsell/attach motions and converting support insights into cross-sell pipeline
Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $154,900.00 to $225,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$154,900.00 - $259,100.00

Non-Metro New York state & Washington state:

$136,500.00 - $228,300.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Apply About employer

Report this job