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Added 1 min ago
LF
Materials Handler III - ATO 1st Shift
Life Fitness, LLC
Ramsey, MN
- $22.25 to $26.15 USD / hour
…commuter benefits, employee discounts, and an employee assistance program that includes free counseling sessions. Employees also have access to our state-of-the-art on-site fitness center…
Added 1 min ago
TT
Manufacturing Engineering Manager - The Toro Company
The Toro Company
Windom, MN
- $120,000 to $140,000 USD / year
Lead and manage a team of Manufacturing Engineers, fostering a culture of accountability, productivity and safety.
Added 1 min ago
SO
Operations Program Assistant-State Prog Admin
State of Minnesota
Mendota Heights, MN
- $24.4 to $35.3 USD / hour
As an Operations Program Assistant, you will support public health and safety by developing, implementing, updating and maintaining systems and procedures that support the following…
Added 1 min ago
M
Retail Custom Frame Manager Full Time
Michaels
ST. CLOUD, MN
- Full-time
Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a…
Added 1 min ago
SO
DPS Communications Supervisor
State of Minnesota
St. Paul, MN
- $41.81 to $60.1 USD / hour
In this position, you will supervise and lead a team of DPS Office of Communications (OOC) communications specialists who provide public information, education, media relations, public…
Added 1 min ago
SO
Financial Management Analyst - Management Analyst 4
State of Minnesota
St. Paul, MN
- $34.07 to $50.53 USD / hour
…fiscal and budgetary leadership, analysis, and administrative support for the Maternal and Child Health (MCH) Section and for the Child and Family Health (CFH) Division Director’s Office.…
Added 1 min ago
IL
Contracts Specialist 2
ImageTrend LLC
Eagan, MN
- $65,000 to $85,000 USD / year
…innovation, its clients, and providing world-class implementation and support is unsurpassed. Based in Eagan, MN, ImageTrend combines business analysis, creative design and data driven…
Added 1 min ago
IT Cloud Engineer, Engineering Platform Automation
Mayo Clinic
Rochester, MN
This role serves as the technical product owner and lead engineer for the Engineering Front Door platform, partnering with the Cloud Center of Excellence (CCoE), Cloud Platform Engineering,…
Added 1 min ago
SA
Number Policy Specialist II
Sinch America Inc.
Saint Paul, MN
- $75,000 to $100,000 USD / year
Develop, lead, and execute customer-focused plans in support of Product offerings.
Added 1 min ago
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Public Service - Higher Education Management Consulting Senior Manager – Transformation Lead
Accenture
Minneapolis, MN
- $132,500 to $338,300 USD / year
As a higher education transformation lead, you combine higher education functional expertise with the ability to lead complex, technology-enabled institutional transformation, from strategy…
Added 1 min ago
[Hiawatha] Childcare Center Director Bilingual English/Spanish
Tierra Encantada
Minneapolis, MN
…joyful play-based learning and a globally inspired culinary program featuring wholesome meals prepared from scratch each day. By fostering curiosity, confidence, cultural understanding, and…
Added 1 min ago
Planning & Inventory Management (PIM) Ops – Planning & Inventory Operations Lead (RFID) Minneapolis
Target
Minneapolis, MN
As a Planning and Inventory Operations Lead (RFID), you will serve as the enterprise lead for RFID operational governance, standards, compliance, reporting, and execution excellence. This…
Added 1 min ago
G
Field Vice President, Market Access Oncology Strategic Accounts - Central
GSK
Minneapolis, MN
- $223,500 to $372,500 USD / year
You will lead all regional oncology strategic account activities in decision making, account planning, access strategy pull-through, and population-based decision maker engagement. You will…
Added 1 min ago
Portfolio Manager
Infor
Atlanta, GA
…focused on portfolio strategy, value, and executive decision…
Added 1 min ago
Program Support Assistant
Veterans Affairs, Veterans Health Administration
Minneapolis, MN
Added 1 min ago
SO
Power Plant Chief Engineer / Full-time / Day
State of Minnesota
Minneapolis, MN
- $38.83 to $50.25 USD / hour
- Full-time
…inclusion, and invests in employees by providing benefits, support resources, and training and development…
Added 1 min ago
GCO Corp Sr Account Dir
Medtronic
Minneapolis, MN
…business development and management and leadership knowledge to lead cross-department project teams or manage across multiple functions, country, region or business. Possesses depth and…
Added 1 min ago
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Specialty Account Specialist (Respiratory) Minneapolis, MN
GSK
Minneapolis, MN
- $138,000 to $230,000 USD / year
You will join our specialty respiratory team to support specialist healthcare providers across your territory. You will provide clear clinical education, help navigate access and…
Added 1 min ago
Machining Operator I- Day and Night Shift
TEAM INDUSTRIES
Park Rapids, MN
Ensure a safe work environment for self and others. Follows all safety rules and regulations. Demonstrate commitment to safety program.
Added 1 min ago
CA
Painter III - 1st Shift
Collins Aerospace
Burnsville, MN
- $21.38 to $40.1 USD / hour
Complete assigned tasks, not specifically listed, within the scope and skill level of this job description in support of department objectives and to develop individual skills.
Added 8 mins ago
Principal Mixed Signal Design Engineer
Micron Technology, Inc.
Richardson, TX
Lead the design of advanced mixed‑signal and analog circuits, such as:
Added 8 mins ago
Principal Engineer, Waste Treatment and Reclamation
Micron Idaho Semiconductor Manufacturing (Triton) LLC
Boise, ID
Lead third-party design of waste systems and zero/minimal liquid discharge
Added 8 mins ago
Sales Leader
Express
Little Rock, AR
Promote and support an environment focused on delivering great in-store customer experiences.
Added 9 mins ago
Technical Product Manager - Support / TAC
Cisco Systems, Inc.
San Jose, CA · RTP, NC
Own the end-to-end product roadmap for AI-native Support/TAC capabilities, balancing immediate wins in deflection and entitlement accuracy with long-term domain ontology development. Define…
Added 9 mins ago
Offensive Security AI Engineer
Micron Technology, Inc.
Boise, ID
…develop and debug tooling, generate and refine test cases, support evidence analysis, and improve reporting quality. The engineer evaluates AI and machine learning systems when applicable.…

Cisco Systems, Inc.

Technical Product Manager - Support / TAC

San Jose, CA, United States
RTP, NC, United States

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Job details

Apply by: Nov 30, 2026
Experience: 5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/29/2026MEET THE TEAM The Cisco CX Technical AI Product Management team drives the transformation of Support and TAC into an AI-native operation, where autonomous agents optimize workflows with minimal human intervention. This team plays a critical role in Cisco's broader AI-powered Customer Experience strategy, enhancing support efficiency and customer satisfaction across the company. Comprised of experienced product managers, engineers, and support leaders, the team fosters a collaborative and innovative environment focused on cutting-edge AI solutions. What makes this team exciting is its pioneering work in agentic AI, shaping the future of technical support through automation and intelligent orchestration.

YOUR IMPACT

Own the end-to-end product roadmap for AI-native Support/TAC capabilities, balancing immediate wins in deflection and entitlement accuracy with long-term domain ontology development. Define and optimize the pre-case intake experience, ensuring fast self-serve resolution while accurately admitting cases that require human intervention. Lead the design and governance of the SR Case lifecycle, improving classification, assignment, and resolution processes to drive measurable support efficiency. Partner across Product, Engineering, and Support leadership to codify domain events, confidence rules, and escalation policies that enable autonomous agent workflows. Success means delivering faster, smarter support outcomes that increase deflection rates, entitlement accuracy, and Professional Services pipeline conversion.

MINIMUM QUALIFICATIONS

Bachelor's or Master's degree in Computer Science, Engineering, Data Science, Business, or related field
5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Hands-on experience with agentic AI, autonomous AI agents, or multi-agent orchestration frameworks
Proven expertise in support/ticketing lifecycle design including intake, entitlement, classification, assignment, and resolution flows
Experience defining governance for automated workflows, including autonomy tiers, confidence gating, and RACI accountability

PREFERRED QUALIFICATIONS

Background in technical support, TAC, or managed services, especially in networking or infrastructure
Familiarity with Cisco IQ, AgenticOps platform, AI Canvas, and lifecycle-risk concepts
Experience with event-driven or state-machine-based workflow design (e.g., CMMN, BPMN)
Knowledge of upsell/attach motions and converting support insights into cross-sell pipeline
Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $154,900.00 to $225,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$154,900.00 - $259,100.00

Non-Metro New York state & Washington state:

$136,500.00 - $228,300.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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