Jobs in the United States

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Added 1 min ago
AR
Recreation Attendant (Part-Time)
Alohilani Resort Waikiki Beach
Honolulu, HI
- Part-time
…through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio…
Added 3 mins ago
Sales Manager, Costco
True Classic
Remote, United States
True Classic is hiring a Sales Manager, Costco to take ownership of our US Costco business across in-warehouse roadshows, inline, and Costco.com. This role will lead the Costco US buyer…
Added 3 mins ago
Regional Director - Critical Care - Vituity Practice Management - Emeryville
Vituity
Emeryville, CA
…physicians that are all equitable owners. As an equal and valued partner from day one, our ownership model provides you with financial transparency, a comprehensive benefits package…
Added 4 mins ago
Project Manager – PTE/Power Delivery
WSP
Raleigh, NC · Charlotte, NC · Knoxville, TN · Atlanta, GA · Saint Louis, MO · Overland Park, KS
Must have a successful track record of leading project teams · Must have a working knowledge of industry-standard testing requirements
Added 5 mins ago
F
Part-Time Retail Embroidery Associate
FIGS
Houston, TX
- $14 to $16 USD / hour
- Part-time
Other must haves:
Added 6 mins ago
RA
Director - Learning & Talent Management
Rivian and Volkswagen Group Technologies
Palo Alto, CA
- $218,800 to $359,425 USD / year
- Build immersive leadership and manager development experiences that prepare current and emerging leaders to coach, communicate, and make sound decisions.
Added 7 mins ago
Advanced Specialist, Marketing
Pearson
Jefferson City, MO
Also known in the market as: Strategic Account Marketing Manager; Account-Based Marketing Manager; Partner Marketing Manager; Enterprise Marketing Strategist.
Added 9 mins ago
Senior Technical Product Manager
E2E Alignment Healthcare USA, LLC
Remote, United States
The Senior Technical Product Manager will lead product strategy, multi-year roadmaps, and delivery for healthcare software products across clinical programs, operations, and member…
Added 10 mins ago
Associate Manager, Organizational Change Management and Portfolio Operations
SC Johnson
Racine, WI
The Associate Manager, Organizational Change Management and Portfolio Operations will play a key role in driving organizational change management (OCM), effective communications, and…
Added 12 mins ago
Manager, HSE
Hunting Energy Services
Fryeburg, ME
Hunting, Dearborn Division is seeking a self-motivated, detail-oriented Health, Safety, and Environmental Manager to join our team in Fryeburg, Maine. The HSE Manager will plan, implement,…
Added 13 mins ago
TT
SPL Enablement Lead
True Talent Solutions Partners
San Francisco, CA
- $130,000 to $180,000 USD / year
On-site, five days per week in San Francisco, California, United States.
Added 13 mins ago
FH
Payroll & Benefits Manager
Flint Holding Company LLC
Kansas City, MO
- $85,000 to $110,000 USD / year
Career Growth & Development: Ongoing professional, technical, and leadership training to support your continued growth and advancement
Added 14 mins ago
Senior Manager, Packaging
LUXURY BRAND PARTNERS L
United States
While the position is primarily remote, it follows a hybrid 2 day per week schedule requiring occasional in-person work at Culver City, CA 90230
Added 15 mins ago
Commercial Sales Manager
AutoZone
Kahului, HI
As the Commercial Sales Manager at AutoZone, you'll be the driving force behind our business to business (B2B) growth strategy, championing customer relationships and leading a…
Added 15 mins ago
Commercial Sales Manager
AutoZone
Kihei, HI
As the Commercial Sales Manager at AutoZone, you'll be the driving force behind our business to business (B2B) growth strategy, championing customer relationships and leading a…
Added 16 mins ago
(Contract) Senior Process Engineer
Kymanox
United States
The Senior Process Engineer will join our CMC & Pharmaceutical Sciences team and lead the design, development, and optimization of manufacturing processes for pharmaceutical products,…
Added 18 mins ago
Software Engineering Manager, Internet Edge Services, Internet Edge Services
Amazon Data Services, Inc.
Seattle, WA
We're seeking a talented Software Development Manager to join our dynamic team. In this role, you'll be lead the team responsible for building, enhancing, and operating Catographer - the…
Added 21 mins ago
JA
Head of Finance & Treasurer
Joby Aviation
San Carlos, CA
- $233,500 to $321,000 USD / year
Own banking and investment-manager relationships: operating and cash-management banks, separately-managed-account and fixed-income managers, lenders, trustees and custodians. Lead account…
Added 21 mins ago
Finite Planner
ALAM Air Liquide Advanced Materials Inc.
Mount Bethel, PA
Partner with Production, Quality, & Logistics teams to ensure production schedules/timelines are met while meeting monthly shipment/financial plans
Added 25 mins ago
Mgr, Materials
Barnes Group
East Granby, CT
Barnes Aerospace is seeking a Supply Chain Manager for its East Granby CRO operation. This leader will direct site materials, production planning, inventory and logistics activities while…
Added 25 mins ago
Director/Senior Manager, Government Affairs
Verkada
San Mateo, CA
Education: Must have a Bachelor’s degree; Master’s or J.D
Added 25 mins ago
General Manager
Great Lakes Management Group
Hayward, WI
…performance, Food & Beverage operations, banquet management, and team development. The General Manager will oversee all aspects of hotel operations while ensuring brand standards, financial…
Added 29 mins ago
AI Learning & Development Manager
Chewy, Inc.
Bellevue, WA · Minneapolis, MN · Plantation, FL · Boston, MA
Chewy is seeking an AI Learning & Development Manager to join our Culture & Development team within Human Resources. This individual contributor role will play a pivotal part in reimagining…
Added 29 mins ago
AD, Product Management
Chewy, Inc.
Boston, MA · Bellevue, WA
…build a continuous learning loop from creative strategy and development through campaign execution and feedback across Chewy’s business…
Added 29 mins ago
Associate Director, Team Member Experience and Engagement
Chewy, Inc.
Bellevue, WA · Minneapolis, MN · Plantation, FL · Boston, MA
The ideal candidate is a strategic thinker, collaborative partner, and results-driven people leader who can balance enterprise consistency with the unique needs of our different business…

Cisco Systems, Inc.

Technical Product Manager - Support / TAC

San Jose, CA, United States
RTP, NC, United States

Apply on cisco.wd5.myworkdayjobs.com About employer

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Job details

Apply by: Nov 30, 2026
Experience: 5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/29/2026MEET THE TEAM The Cisco CX Technical AI Product Management team drives the transformation of Support and TAC into an AI-native operation, where autonomous agents optimize workflows with minimal human intervention. This team plays a critical role in Cisco's broader AI-powered Customer Experience strategy, enhancing support efficiency and customer satisfaction across the company. Comprised of experienced product managers, engineers, and support leaders, the team fosters a collaborative and innovative environment focused on cutting-edge AI solutions. What makes this team exciting is its pioneering work in agentic AI, shaping the future of technical support through automation and intelligent orchestration.

YOUR IMPACT

Own the end-to-end product roadmap for AI-native Support/TAC capabilities, balancing immediate wins in deflection and entitlement accuracy with long-term domain ontology development. Define and optimize the pre-case intake experience, ensuring fast self-serve resolution while accurately admitting cases that require human intervention. Lead the design and governance of the SR Case lifecycle, improving classification, assignment, and resolution processes to drive measurable support efficiency. Partner across Product, Engineering, and Support leadership to codify domain events, confidence rules, and escalation policies that enable autonomous agent workflows. Success means delivering faster, smarter support outcomes that increase deflection rates, entitlement accuracy, and Professional Services pipeline conversion.

MINIMUM QUALIFICATIONS

Bachelor's or Master's degree in Computer Science, Engineering, Data Science, Business, or related field
5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Hands-on experience with agentic AI, autonomous AI agents, or multi-agent orchestration frameworks
Proven expertise in support/ticketing lifecycle design including intake, entitlement, classification, assignment, and resolution flows
Experience defining governance for automated workflows, including autonomy tiers, confidence gating, and RACI accountability

PREFERRED QUALIFICATIONS

Background in technical support, TAC, or managed services, especially in networking or infrastructure
Familiarity with Cisco IQ, AgenticOps platform, AI Canvas, and lifecycle-risk concepts
Experience with event-driven or state-machine-based workflow design (e.g., CMMN, BPMN)
Knowledge of upsell/attach motions and converting support insights into cross-sell pipeline
Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $154,900.00 to $225,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$154,900.00 - $259,100.00

Non-Metro New York state & Washington state:

$136,500.00 - $228,300.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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Jobs in the United States