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Associate Manager, Digital Marketing Analytics
Taco Bell Corp.
Irvine, CA
- $109,400 to $128,600 USD / year
As the Associate Manager, AIDM Analytics on Taco Bell's Digital Customer Intelligence team, you will champion data-driven strategies to elevate our digital customer experience. You will…
Added 15 mins ago
AC
Inside Sales Specialist
Aston Carter
Saint Paul, MN
- $24.04 to $28.85 USD / hour
…organized, and comfortable with managing high volumes of email and data. Proficiency with computer systems is…
Added 15 mins ago
SA
Sr Partner Manager
Sinch America Inc.
Saint Paul, MN
- $125,000 to $148,000 USD / year
As a Senior Partner Manager, you will serve as the primary liaison between our partner network and internal sales teams. In this role, you will qualify and manage partner-referred…
Added 15 mins ago
Portfolio Manager
Infor
Atlanta, GA
Coordinate across Technical Product Owners, architects, data and AI teams, Business Product Owners, and Project or Program Managers to provide end-to-end visibility while maintaining clear…
Added 22 mins ago
Technical Support Manager (Hybrid)
Cisco Systems, Inc.
RTP, NC
…focusing on hardware, software subscription, and services through data-driven solutions. At Cisco Commerce, our software engineers develop the next-generation CPQ (Configure Price and…
Added 22 mins ago
Technical Product Manager - Support / TAC
Cisco Systems, Inc.
San Jose, CA · RTP, NC
Bachelor's or Master's degree in Computer Science, Engineering, Data Science, Business, or related field
Added 22 mins ago
Technical Product Manager - AI Native Professional Services
Cisco Systems, Inc.
San Jose, CA · RTP, NC
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions…
Added 22 mins ago
Supplier Commodity Manager - Optics (Hybrid)
Cisco Systems, Inc.
Maynard, MA · Boston, MA
Cisco Global Supplier Management (GSM) team is seeking a motivated Supplier Commodity Manager for “High Power Lasers, Pump Lasers, CW Lasers, ELSFP”. You will be part of a highly impactful…
Added 26 mins ago
Program Manager - Field CTOs - US
Cognition
San Francisco, CA
Cognition is the company behind Devin, the AI software engineer. We’re hiring an Executive Engagement Program Manager to coordinate how our executives, Field CTOs and Managing Directors…
Added 52 mins ago
UO
Marketing Content Strategist
University of Colorado Denver
Boulder, CO
- $72,000 to $80,000 USD / year
…responsible for producing high-quality, original, persuasive, and data-driven content that aligns with the college's brand voice and is delivered through digital and print mediums. This…
Added 59 mins ago
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Senior Manager, Quality Assurance Ops Excellence and Resiliency
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
…processes, dependencies, single points of failure, technology and data vulnerabilities, and contingency needs across Risk…
Added 59 mins ago
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Senior Manager, Operations - Knowledge Management
Walmart
BENTONVILLE, AR
- $90,000 to $180,000 USD / year
Use content analytics, associate feedback, search behavior, and operational data to identify knowledge gaps, recurring issues, and opportunities for improvement.
Added 59 mins ago
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Distinguished, Product Manager - Associate AI
Walmart
SUNNYVALE, CA · BENTONVILLE, AR · BELLEVUE, WA
- $169,000 to $338,000 USD / year
As a Distinguished Product Manager at Walmart, you will set the product vision and enterprise strategy for our associate-facing AI and agent platform. You’ll define how conversational and…
Added 1 hour ago
Human Resources Site Specialist
Freeport McMoRan
Morenci, AZ
Manage the Drug & Alcohol program, working with all related stakeholders. Ensures processes and legal requirements are in place pertaining to D&A program are followed. Collaborates with…
Added 1 hour ago
UO
Coordinator for Undergraduate Programs
University of Colorado Denver
Boulder, CO
- $50,000 to $55,000 USD / year
Work with Career Operations Program Manager and Engagement, Marketing, and Communications team to plan and implement all details of the event, which will occur two times per year.
Added 1 hour ago
Product Manager, Data Management
Amentum
Merrifield, VA
The Product Manager is responsible for overseeing the development of products from development to operational deployment, guiding Scrum Masters and developers through the requirements…
Added 2 hours ago
Industrial Property Management Summer 2027 Internship - Denver, CO
Jones Lang LaSalle
Denver, CO
…for their clients. By leveraging cutting-edge technology and data-driven insights, JLL enables seamless communication, streamlined operations, and informed decision-making. The property…
Added 2 hours ago
Industrial Property Management Summer 2027 Internship - Denver, CO
Jones Lang LaSalle
Denver, CO
…for their clients. By leveraging cutting-edge technology and data-driven insights, JLL enables seamless communication, streamlined operations, and informed decision-making. The property…
Added 2 hours ago
SAP Program Management Senior Manager
Accenture LLP Company
3900 Great Plains Dr. S., MS · NY
As a Program Management Lead, you orchestrate the successful delivery of complex, multi-workstream programs by bringing together business, functional, technical, deployment, testing, data,…
Added 2 hours ago
UO
Finance & Accounting Senior Manager
University of Colorado Denver
Aurora, CO
- $79,990 to $107,187 USD / year
…analytics team that inform strategic planning, resource allocation, program growth, and operational performance improvement. The position provides leadership for data analytics initiatives…
Added 2 hours ago
Project Management Manager 2 - 31058
Huntington Ingalls Industries
Pocasset, MA
This Project Manager role will report into the commercial medium UUV portfolio ensuring the successful fabrication, test, delivery, and follow-on support for HII-Unmanned System's medium…
Added 3 hours ago
BB
Assistant Designer, Dresses
BCI Brands
NY · New York, NY
- $24 to $27 USD / hour
Added 3 hours ago
BB
Halogen Assistant Designer
BCI Brands
NY · New York, NY
- $24 to $27 USD / hour
Added 3 hours ago
Sr. Manager, Wholesale Channel Sales & Field Ops
Ford Motor Company
Dearborn, MI
Work in partnership with the Dealer Wholesale Operations Program Manager and the Aftermarket Manager to execute the Go-to-Market Plan to deliver the sales in the market
Added 4 hours ago
T
People Services Associate
TEKsystems
Phoenix, AZ
- $28 to $34.47 USD / hour
Maintain employee records and personnel files, ensuring data integrity, regulatory compliance, and accurate HR documentation.

Cisco Systems, Inc.

Technical Product Manager - Support / TAC

San Jose, CA, United States
RTP, NC, United States

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Job details

Apply by: Nov 30, 2026
Experience: 5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/29/2026MEET THE TEAM The Cisco CX Technical AI Product Management team drives the transformation of Support and TAC into an AI-native operation, where autonomous agents optimize workflows with minimal human intervention. This team plays a critical role in Cisco's broader AI-powered Customer Experience strategy, enhancing support efficiency and customer satisfaction across the company. Comprised of experienced product managers, engineers, and support leaders, the team fosters a collaborative and innovative environment focused on cutting-edge AI solutions. What makes this team exciting is its pioneering work in agentic AI, shaping the future of technical support through automation and intelligent orchestration.

YOUR IMPACT

Own the end-to-end product roadmap for AI-native Support/TAC capabilities, balancing immediate wins in deflection and entitlement accuracy with long-term domain ontology development. Define and optimize the pre-case intake experience, ensuring fast self-serve resolution while accurately admitting cases that require human intervention. Lead the design and governance of the SR Case lifecycle, improving classification, assignment, and resolution processes to drive measurable support efficiency. Partner across Product, Engineering, and Support leadership to codify domain events, confidence rules, and escalation policies that enable autonomous agent workflows. Success means delivering faster, smarter support outcomes that increase deflection rates, entitlement accuracy, and Professional Services pipeline conversion.

MINIMUM QUALIFICATIONS

Bachelor's or Master's degree in Computer Science, Engineering, Data Science, Business, or related field
5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Hands-on experience with agentic AI, autonomous AI agents, or multi-agent orchestration frameworks
Proven expertise in support/ticketing lifecycle design including intake, entitlement, classification, assignment, and resolution flows
Experience defining governance for automated workflows, including autonomy tiers, confidence gating, and RACI accountability

PREFERRED QUALIFICATIONS

Background in technical support, TAC, or managed services, especially in networking or infrastructure
Familiarity with Cisco IQ, AgenticOps platform, AI Canvas, and lifecycle-risk concepts
Experience with event-driven or state-machine-based workflow design (e.g., CMMN, BPMN)
Knowledge of upsell/attach motions and converting support insights into cross-sell pipeline
Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $154,900.00 to $225,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$154,900.00 - $259,100.00

Non-Metro New York state & Washington state:

$136,500.00 - $228,300.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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