Jobs in the United States

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Added 2 mins ago
Operations Manager
Keurig Dr Pepper
Northlake, IL
The Production Manager is responsible for the safety, quality, productivity for high speed, high volume manufacturing department. This includes organizing and directing departmental…
Added 2 mins ago
Director, Talent Development
Liberty Utilities
Girard, IL
…utility business during a period of business and workforce…
Added 2 mins ago
Senior Manager Manufacturing Strategy
Caterpillar, Inc.
Pontiac, IL
Oversee the hiring, development and management of all project teams within the program, including both internal staff and external contractors. Also, directs day-to-day work assignments…
Added 2 mins ago
Manager Knowledge Based Engineering - Supply Chain
Deloitte
Chicago, IL
…Supply Chain Responsiveness, Sourcing & Procurement, or Product Development &…
Added 3 mins ago
Project Manager
The Hertz Corporation
Springfield, IL
We are seeking a strategic and customer-focused Project Manager to lead delivery of customer-facing products and support transformation initiatives across web, mobile, and platform…
Added 3 mins ago
Senior CXO Customer Advocacy Manager
Rubrik
Springfield, IL
Rubrik's Senior CXO Customer Advocacy Manager sits at the intersection of technology, storytelling, and enterprise customer engagement. It lives within the CXO Transformation team, a…
Added 3 mins ago
Business Development Manager OEM
Emerson
Springfield, IL
If you are a sales professional or business development manager looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. In this role, you will drive…
Added 3 mins ago
Oracle Cloud Finance - Manager
PwC
Chicago, IL
What You Must Have
Added 3 mins ago
AWS Sr. Sales Manager, SSI Commercial, Heartland
Amazon
Chicago, IL
We are seeking a Sr. Sales Manager to further develop critical markets supported by our team of Account Managers. You will have complete ownership over building and advancing opportunity…
Added 3 mins ago
Data Architect- Aerospace, Defense, and Mobility Sector - Senior Manager- Consulting - Open Location
EY
Chicago, IL · Springfield, IL
To qualify for the role, you must have:
Added 3 mins ago
District Manager - Illinois/NW Indiana/Wisconsin
BP Americas, Inc.
Chicago, IL
The District Manager builds and sustains a high‑performing leadership team by setting clear expectations and driving excellence across all areas of the business, including operations,…
Added 3 mins ago
DC
Sr Manager, Performance Partnership Delivery
Danaher Corporation
Chicago, IL
- $165,000 to $185,000 USD / year
The Senior Manager, Performance Partnership Delivery is responsible for leading a high-impact consulting team that partners directly with health system customers to improve operational…
Added 8 mins ago
IU
Executive Chef
Inglewood Unified School District
Inglewood, CA
- $7,369.11 to $8,695.42 USD / month
Inglewood Unified School District is seeking an exceptional Executive Chef to lead the culinary and operational development of the Central Kitchen to transform the school meal experience…
Added 11 mins ago
Sr. Manager Product Manager - Technical, AWS Billing Product
Amazon Development Center U.S., Inc.
Seattle, WA
AWS Billing and Cost Management is seeking an exceptional Sr. Manager of Product Management - Technical to lead a transformational initiative maximizing how customers get the most out of…
Added 32 mins ago
Business Development Manager OEM
Emerson
Salt Lake City, UT
If you are a sales professional or business development manager looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. In this role, you will drive…
Added 45 mins ago
O
CI/CD and Infrastructure Engineer
OpenDataJobs
Washington, DC
- $120,000 to $140,000 USD / year
We solve problems through people, process, and technology - in that order. Technology matters, but people make transformation happen. That principle defines our culture. Trust and…
Added 1 hour ago
H
Strategy Manager - Amazon
Haleon
Warren
- $108,721 to $149,492 USD / year
Location: The position is based in Berkley Heights, NJ and follows a hybrid model, requiring an in-office presence of 3 days per week
Added 1 hour ago
Business Development Manager OEM
Emerson
Madison, WI
If you are a sales professional or business development manager looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. In this role, you will drive…
Added 1 hour ago
Application developer lead
Starbucks Coffee Company
Seattle
This position contributes to Starbucks success by delivering and supporting technology solutions for Business Systems Development initiatives. As an application developer lead, you will…
Added 1 hour ago
Product Manager
Micron Technology
San Jose
Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate…
Added 1 hour ago
T
Network Infrastructure Engineer
TEKsystems
Oklahoma City, OK
- $40 to $50 USD / hour
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000…
Added 1 hour ago
Business Development Manager OEM
Emerson
Oklahoma City, OK
If you are a sales professional or business development manager looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. In this role, you will drive…
Added 1 hour ago
Principal Specialist, Business Systems & Transformation (REMOTE)
RTX
United States
Qualifications You Must Have:
Added 1 hour ago
Sr. Principal Specialist, Business Systems & Transformation (REMOTE)
RTX
United States
Qualifications You Must Have:
Added 2 hours ago
IU
Executive Chef
Inglewood Unified School District
Inglewood, CA
- $7,369.11 to $8,695.42 USD / month
Inglewood Unified School District is seeking an exceptional Executive Chef to lead the culinary and operational development of the Central Kitchen to transform the school meal experience…

Cisco Systems, Inc.

Technical Product Manager - Support / TAC

San Jose, CA, United States
RTP, NC, United States

Apply on cisco.wd5.myworkdayjobs.com About employer

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Job details

Apply by: Nov 30, 2026
Experience: 5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Posting language: English
Posted: Nov 6, 2026

Original job description

The application window is expected to close on: 11/29/2026MEET THE TEAM The Cisco CX Technical AI Product Management team drives the transformation of Support and TAC into an AI-native operation, where autonomous agents optimize workflows with minimal human intervention. This team plays a critical role in Cisco's broader AI-powered Customer Experience strategy, enhancing support efficiency and customer satisfaction across the company. Comprised of experienced product managers, engineers, and support leaders, the team fosters a collaborative and innovative environment focused on cutting-edge AI solutions. What makes this team exciting is its pioneering work in agentic AI, shaping the future of technical support through automation and intelligent orchestration.

YOUR IMPACT

Own the end-to-end product roadmap for AI-native Support/TAC capabilities, balancing immediate wins in deflection and entitlement accuracy with long-term domain ontology development. Define and optimize the pre-case intake experience, ensuring fast self-serve resolution while accurately admitting cases that require human intervention. Lead the design and governance of the SR Case lifecycle, improving classification, assignment, and resolution processes to drive measurable support efficiency. Partner across Product, Engineering, and Support leadership to codify domain events, confidence rules, and escalation policies that enable autonomous agent workflows. Success means delivering faster, smarter support outcomes that increase deflection rates, entitlement accuracy, and Professional Services pipeline conversion.

MINIMUM QUALIFICATIONS

Bachelor's or Master's degree in Computer Science, Engineering, Data Science, Business, or related field
5+ years of product management experience owning technical support, service-request, or customer-success platforms end to end
Hands-on experience with agentic AI, autonomous AI agents, or multi-agent orchestration frameworks
Proven expertise in support/ticketing lifecycle design including intake, entitlement, classification, assignment, and resolution flows
Experience defining governance for automated workflows, including autonomy tiers, confidence gating, and RACI accountability

PREFERRED QUALIFICATIONS

Background in technical support, TAC, or managed services, especially in networking or infrastructure
Familiarity with Cisco IQ, AgenticOps platform, AI Canvas, and lifecycle-risk concepts
Experience with event-driven or state-machine-based workflow design (e.g., CMMN, BPMN)
Knowledge of upsell/attach motions and converting support insights into cross-sell pipeline
Prior experience in AI/ML product strategy, AI product management, or applied AI engineering roles

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $154,900.00 to $225,300.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$154,900.00 - $259,100.00

Non-Metro New York state & Washington state:

$136,500.00 - $228,300.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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Jobs in the United States