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Added 3 hours ago
AE
Campus Undergraduate Full-Time Analyst - 2027 Data & Analytics, Enterprise Technology Services- New York, NY
American Express
New York, NY
- $78,000 to $124,750 USD / year
- Full-time
At American Express, we empower early career data and analytics colleagues to learn, innovate, and make an impact from day one. As an Analyst Data Analytics colleague in Enterprise…
Added 3 hours ago
AE
Campus Graduate Masters Full-Time Senior Analyst - 2027 Data & Analytics, Enterprise Technology Services- New York, NY
American Express
New York, NY
- $89,250 to $150,250 USD / year
- Full-time
At American Express, we empower early career data and analytics colleagues to learn, innovate, and make an impact from day one. As an Analyst Data Analytics colleague in Enterprise…
Added 11 hours ago
AE
Campus Undergraduate Full-Time Analyst - 2027 Data & Analytics, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $78,000 to $124,750 USD / year
- Full-time
At American Express, we empower early career data and analytics colleagues to learn, innovate, and make an impact from day one. As an Analyst Data Analytics colleague in Enterprise…
Added 11 hours ago
AE
Campus Graduate Masters Full-Time Senior Analyst - 2027 Data & Analytics, Enterprise Technology Services- Phoenix, AZ
American Express
Phoenix, AZ
- $89,250 to $150,250 USD / year
- Full-time
At American Express, we empower early career data and analytics colleagues to learn, innovate, and make an impact from day one. As an Analyst Data Analytics colleague in Enterprise…
Added 23 hours ago
TC
TSIB - Risk Data Analyst
Turner Construction Company
Saddle Brook, NJ
- $15.92 USD / hour
Qualifications: * Bachelor's degree in Risk Management, Insurance, Business, Finance, Analytics, Information Systems, or a related field, or a minimum of 5 years equivalent combination of…
Added 1 day ago
Director of Product Research & Design
Live Life Healthy LLC
Birmingham, AL
Does not independently own: final portfolio, investment, pricing, compliance, or vendor approval; roadmaps or project management; architecture or engineering delivery; official financial…
Added 1 day ago
UH
Business Intelligence Analyst - Business Intelligence Office - Passthrough
UNC Health Care
Chapel Hill, NC
- $38.17 to $54.88 USD / hour
The Business Intelligence Analyst (BIA) is a strategic analytics professional who delivers insight-driven reporting and data visualizations that support informed decision-making across…
Added 1 day ago
Oliver Wyman Revenue FP&A Analyst New York
Marsh McLennan Inc.
NEW YORK, NY
…seeking a highly analytical and systems-oriented Revenue FP&A Analyst to support consolidated revenue reporting, forecasting, backlog analysis, and financial planning activities across a…
Added 1 day ago
BTIG: Investment Banking, Business Manager, Associate
U.S. Bank
New York, NY
…business performance, enabling growth initiatives, ensuring robust controls, and delivering high-quality reporting and governance. Must be willing to work in NY office 5 days a week - no…
Added 1 day ago
Solutions Architect
Cisco Systems, Inc.
San Jose, CA
Partner with Data & Analytics teams to define data models, operational telemetry, and executive reporting dashboards for critical Service Supply Chain important metrics (e.g., RMA…
Added 1 day ago
Senior Revenue Cycle Operations Systems Analyst
SCA Health
UNAVAILABLE
Position Purpose: The Senior Analyst, Revenue Cycle Systems & Optimization, reports to the Senior Director and supports the analysis, administration, optimization, and ongoing improvement…
Added 1 day ago
Project Analyst
Enercon Services, Inc.
Kennesaw, GA · Peachtree Corners, GA · Atlanta, GA
Typically requires 3 years of experience in business or project analytics, project controls, or a support role in a technical or engineering consulting environment
Added 1 day ago
TA
IT Business Analyst I-II
Texas A&M University - Corpus Christi
Corpus Christi, TX
- $4,166.67 to $5,214.42 USD / month
Assist in development and maintenance of project management documentation, leveraging AI tools for tracking and reporting.
Added 1 day ago
EC
Project Coordinator IV - Sustainability
ENGICON CM
Los Angeles, CA
- $125,000 to $135,000 USD / year
Working under the direction of the Sustainability Strike Team Lead, this position supports the Strike Team Cost Analyst, Project Managers and coordinates with District personnel, Campus…
Added 1 day ago
Business Intelligence & Automation Analyst
MML McKesson Medical-Surgical Government Solutions LLC
VA
The Business Intelligence & Automation Analyst will serve as a key analytics partner for an assigned business area, transforming complex business needs into scalable reporting, business…
Added 1 day ago
Sr. Business Analyst - Supervision Operations
L Federal Reserve Bank of San Francisco
San Francisco, CA · Salt Lake City, UT · Los Angeles, CA
We have an excellent opportunity for a Sr. Business Analyst within Business Operations and Strategy. The Sr. Business Analyst will provide operational and administrative support to bank…
Added 1 day ago
Technology Analyst III, Business Intelligence
CapMetro Corporate
Austin, TX
The Business Intelligence Technology Analyst III is responsible for the administration, support, and enhancement of enterprise data and business intelligence systems. Working in partnership…
Added 1 day ago
Revenue Cycle Vendor Management Analyst
Tucson Medical Center
Tucson, AZ
· Identifies opportunities to improve reporting, workflows, controls, and vendor oversight practices.
Added 1 day ago
Project Controls Analyst
Fessler & Bowman Inc
Charlotte, NC
The Project Controls Analyst is the financial partner closest to project execution. Reporting to the Financial Planning & Analysis (FP&A) Manager, with a dotted-line relationship to the…
Added 1 day ago
K
Senior IT Project Financial Analyst
Kforce
Orlando, FL
- $40 to $50 USD / hour
We are seeking a highly motivated and experienced Senior IT Project Financial Analyst/IT Financial Project Manager to support a large and complex technology organization. They will serve as…
Added 1 day ago
Project Controls Analyst
Fessler & Bowman Inc
Holly, MI
The Project Controls Analyst is the financial partner closest to project execution. Reporting to the Financial Planning & Analysis (FP&A) Manager, with a dotted-line relationship to the…
Added 1 day ago
GH
HRIS Systems and Projects Lead/Full time/Wallingford
Gaylord Hospital
WALLINGFORD, CT
- Full-time
Summary: The HRIS Systems and Projects Analyst serves as Gaylord’s primary HR-based technical resource for the administration, configuration, integration, reporting, and ongoing…
Added 1 day ago
Environmental Data Analyst
IP Global
Memphis, TN
The Environmental Data Analyst will Lead the design, governance, and continuous improvement of a well-controlled ESG data and reporting environment that supports high quality, audit-ready…
Added 1 day ago
Sr. HRIS Analyst
We. Communications
Portland, OR · Seattle, WA
The Sr. HRIS Analyst is an experienced contributor on the Global HR Systems team who supports the configuration, maintenance, testing, and ongoing operation of assigned areas of the…
Added 1 day ago
Revenue Cycle Vendor Management Analyst
TUCSON MEDICAL CENTER
Tucson, AZ
· Identifies opportunities to improve reporting, workflows, controls, and vendor oversight practices.

Cisco Systems, Inc.

Solutions Architect

San Jose, CA, United States

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Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

The application window is expected to close on: 11/17/2026The Service Supply Chain IT Analyst will partner with global Service Operations, Logistics, Depot Repair, and Engineering teams to compose, implement, and optimize scalable enterprise IT solutions. This role translates sophisticated aftermarket and service supply chain requirements into functional architectures, process flows, and system improvements that drive operational efficiency, visibility, and SLA attainment.

Key Responsibilities

Solution Design & System Configuration

Translate business requirements into comprehensive functional compose, solution architectures, and user journeys across the global Service Supply Chain footprint.
Compose and configure service supply chain applications, systems, and platforms supporting Order Management, Reverse Logistics (RMA), Depot Repair Execution, Spares Inventory, Logistics Orchestration, and Financial Settlements.
Be responsible for the definition of end-to-end service lifecycle flows - including return intake, warranty entitlement, asset recovery, repair routing, disposition, and forward replenishment.

Business Process Optimization

Analyze end-to-end service supply chain, reverse logistics, and repair operations to identify process bottlenecks, cycle-time gaps, and automation opportunities.
Recommend industry standard processes, workflow automations, and scalable system capabilities to improve operational efficiency and service level agreement (SLA) performance.

Implementation & Enhancements

Lead functional configurations, end-to-end test execution (System Integration Testing [SIT] and User Acceptance Testing [UAT]), cutover planning, and production releases.
Conduct cross-system impact analyses, define regression test suites, and support global rollouts.

Multi-Functional Collaboration

Partner closely with Service Operations, Depot Managers, Logistics Planners, Procurement, Finance, and IT engineering teams to deliver unified E2E capabilities.
Collaborate with enterprise architects, software engineering squads, and integration specialists to validate technical feasibility, API contracts, and architecture alignment.

Production Support & Operational Perfection

Triage sophisticated functional and operational issues, perform structured Root Cause Analysis (RCA), and drive permanent corrective actions.
Handle production incident queues and operational issues to ensure high platform availability and strict SLA compliance.

Documentation & Governance

Author clear user stories, functional requirement documents (FRDs/FDDs), acceptance criteria, system interaction diagrams, and test scenarios.
Develop and maintain system configuration guides, business process maps, and Standard Operating Procedures (SOPs).
Ensure strict compliance with enterprise IT controls, information security policies, audit standards, and formal change governance.

Data, Telemetry & Reporting

Guide data validation, master data governance, and data reconciliation activities across disparate supply chain platforms.
Partner with Data & Analytics teams to define data models, operational telemetry, and executive reporting dashboards for critical Service Supply Chain important metrics (e.g., RMA turnaround time, depot yield, inventory velocity, carrier on-time delivery, warranty recovery).

Qualifications

Minimum Qualifications

Education & Experience: Bachelor’s degree in Computer Science, Information Systems, Supply Chain Management, Industrial Engineering, or related field with 5+ years of relevant experience (or Master’s degree with 2+ years of experience).
Core Functional Expertise:
5+ years of experience as an IT Business Analyst, Functional Analyst, or Systems Analyst supporting Service Supply Chain, Reverse Logistics, Aftermarket Services, or Enterprise SCM platforms.
Strong functional understanding of core aftermarket workflows: Return Merchandise Authorization (RMA), warranty/contract entitlement, depot repair operations, parts replenishment, scrap/harvest disposition, and reverse logistics.
Technical & Integration Skills:
Demonstrable experience authoring functional integration specifications for REST/SOAP APIs, event-driven messaging architectures, and file-based interfaces.
Solid grasp of data mapping, payload schema definition, exception handling, and error-recovery frameworks across distributed enterprise systems.
Proficiency in data querying and analysis using SQL and relational data models.
Business & Analytical Skills:
Sophisticated business process modeling and mapping skills.
Translate intricate business challenges into sophisticated, scalable technology solutions.
Practical experience working in global supply chain environments with multi-node distribution networks, 3PL/4PL partners, and external repair vendors.
Validated hands on and knowledge of Agile/Scrum methodologies and the Software Development Lifecycle (SDLC).
Professional & Interpersonal Skills:
Strong verbal and written communication skills to articulate technical concepts clearly to non-technical business customers.
Detailed documentation subject area and analytical problem-solving approach.
Validated adaptability, accountability, and ability to deliver in fast-paced, multi-project environments.

Preferred Qualifications

Experience within high-tech, telecommunications, networking, or electronics hardware industries.
Exposure to integration middleware and event streaming platforms (e.g., Kafka, MuleSoft, AWS/GCP integration services, Tibco, EDI/B2B gateways).
Experience integrating with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), or 3PL/Depot vendor systems.
Proficiency with enterprise project management and service desk tooling (Jira, Confluence, ServiceNow ESP).
Familiarity with AI-enabled efficiency tools, intelligent automation, or supply chain digital twin frameworks.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $138,100.00 to $196,500.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$138,100.00 - $226,000.00

Non-Metro New York state & Washington state:

$124,000.00 - $201,000.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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