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Field Services Specialist - Nashville, TN
Lutron Electronics Co., Inc
Nashville, TN
Collaborate cross-functionally with engineering, sales, and support teams to enhance service delivery, resolve issues, and drive continuous improvement in customer experience.
Added 1 min ago
Research Scientist I, Attribute Sciences Computational Biology, AI & Scientific Informatics
Kite Pharma, Inc.
CA
…workflows and needs and translate those into working products, and software/programming skills sufficient to independently build and deploy AI and data science…
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Sr Quality Engineer I
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CA
The Sr. Quality Engineer I provides Quality Engineering oversight of site processes related to validated computer systems, including Computer System Configuration Management and Computer…
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Leader, Hardware Engineering
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San Jose, CA
The Network Hardware Engineering creates innovative hardware platforms central to the AI era, powering Cisco’s core Switching, Routing, and Wireless products for organizations globally.
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Software Engineer- AI Agents / Generative AI
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Head of Autonomous Vehicle Systems
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…steering, low-voltage powernet, vehicle architecture, hardware and software integration, cybersecurity, and other critical systems supporting Level 4 autonomous functionality. Software…
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Data Modeling Specialist II
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Software Engineer in Test
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HP Indigo Field Service Tech
HP
All Cities, OH
- $24 to $34 USD / hour
…customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support. The role maintains documentation, collaborates for process…
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HP Indigo Field Service Tech
HP
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- $24 to $34 USD / hour
…customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support. The role maintains documentation, collaborates for process…
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Solutions Architect - Public Sector
HP
All Cities, UT
Four-year or Graduate Degree in Technical studies, Computer Science, Engineering, Business, Information Technology, or any other related discipline or commensurate work experience or…
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Director, AI Portfolio Platform Enablement
HP
Spring, TX
- $166,050 to $265,700 USD / year
…connect customer needs, market signals, platform roadmaps, software experiences, services monetization, and portfolio economics. This leader converts uncertainty into structured, defensible…
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Senior Product Manager
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AI Automation Engineer II
Frost Bank
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3+ years of AI, automation, software engineering, or related experience
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Machine Learning / AI Engineer
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Remote, United States
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Audit Manager - Quant
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Associate Principal Scientist, Pharmacokinetics
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Sales Leader, Enterprise
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Senior Software Development Engineer
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Cisco Systems, Inc.

Engineering Program Manager

RTP, NC, United States

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Job details

Apply by: Nov 16, 2026
Experience: Bachelor's degree with 8+ years of experience within a program or product manager role or Master's degree years with 6+ years of related experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

The application window is expected to close on: 12/06/2026This is a Hybrid role located in RTP North Carolina

Meet The Team

Cisco's Customer Experience (CX) team is one of the company's fastest-growing groups, dedicated to creating outstanding digital experiences for our customers and partners wherever they interact with Cisco. The CX Platform is designed to meet the diverse needs of this team, utilizing cutting-edge technologies like advanced artificial intelligence to enhance customer success. We are at the forefront of using modern, cloud-based technologies that keep us flexible and responsive in a rapidly changing market. As leaders in our field, CX helps customers get the most value from their Cisco experience, ensuring quick and impactful results. We are committed to delivering high-quality work promptly, making informed decisions based on data, and maintaining transparency, all while taking responsibility and ownership of our actions.

Your Impact

You will use your technical expertise to support other Technical Program Managers in driving end-to-end engineering planning and development across multiple cloud-based product and engineering teams. You will work in an agile environment, collaborating with engineering product teams to plan requirements, develop timelines, identify and mitigate risks to software delivery, and drive technical tradeoffs in collaboration with cross-functional leaders across Cisco. You will drive process improvements and contribute to the development and implementation of best practices and standards. Identify opportunities to optimize program planning and development.

Collaborate with various teams, such as engineering, product management, operations, and marketing, to align project goals and ensure cohesive execution.
Identify potential risks and develop mitigation strategies to minimize impact on project timelines and deliverables.
Serve as a central point of contact for project updates and communications, ensuring stakeholders are informed of progress, challenges, and changes.
Oversee project budgets, ensuring financial resources are used effectively and efficiently to meet project goals.
Ensure that engineering outputs meet Cisco's quality standards and customer expectations.
Track project performance using appropriate Jira, Confluence and SharePoint
Report on progress, successes, and areas for improvement.
Provide guidance and support to engineering teams, fostering a collaborative and productive work environment.
Identify opportunities for process optimization and implement improvements to enhance project efficiency and outcomes.

Minimum Qualifications:

Bachelor's degree with 8+ years of experience within a program or product manager role or Master's degree years with 6+ years of related experience.
Experience in identifying, analyzing, and resolving program issues
Experience supporting software development projects/programs through the entire SDLC
Experience managing technical programs using agile project methodologies with the use of technologies such as Jira, Confluence or SharePoint

Preferred Qualifications:

PMP Certification -Lean Six Sigma certification or Business Process Management or continuous improvement experience
Experience leading the global market introduction of networking products.
End user customer/partner or developer community experience
Ability to thrive in a fast-paced, rapidly changing environment

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $139,200.00 to $201,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$171,600.00 - $281,800.00

Non-Metro New York state & Washington state:

$151,300.00 - $250,900.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

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More about this job

Skills

Collaboration
Jira
Atlassian Confluence
Microsoft SharePoint
Software development
PMP
Lean manufacturing
Business processes
Process improvement
Create solutions to problems
Work as a team
Sales

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