Jobs in the United States

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TT
DevOps Engineer - FinOps
TRC Total Renal Care Inc
Remote, United States
- $141,000 to $204,000 USD / year
…enterprise cloud infrastructure. In this role, you will bridge platform engineering, site reliability engineering (SRE), and cloud economics by building automated guardrails, developer…
Added just now
DD
Financial Analyst
DVA DaVita Inc.
United States
- $57,784 to $85,000 USD / year
Budgeting and Planning: Contribute to the annual budget process, including model and mapping updates, Anaplan data loads and maintenance, source-data validation, review cycles, and…
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UG
Lead Technology Product Manager - Remote
UnitedHealth Group
Eden Prairie, MN
- $112,700 to $193,200 USD / year
area, you will be required to work in the office a minimum of four days per week
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UG
Software Engineer
UnitedHealth Group
Boston, MA
- $72,800 to $130,000 USD / year
…by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive…
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Senior Data Engineer, Marketing & GTM
Amplitude
San Francisco, CA
Join the engineering team that builds the data products, integrations, and AI-enabled tools the rest of Amplitude runs on. We partner closely with business teams, become experts in their…
Added 1 min ago
Senior Software Engineer
North Little Rock, AR
Work with Databricks as our primary data analytics platform
Added 1 min ago
Program Manager
North Little Rock, AR
The Program Manager leads strategic programs supporting the international expansion of First Orion’s Branded Calling platform, coordinating US and international teams, telecommunications…
Added 2 mins ago
Chief of Staff to the CEO
Axonify
Remote, United States
Axonify is the AI-Powered Frontline Enablement Platform that helps organizations close the gap between learning and execution. By unifying learning, execution and insights capabilities,…
Added 2 mins ago
GI
Jr. Data Scientist
Guidehouse Inc.
VA · MD
- $98,000 to $163,000 USD / year
Familiarity with enterprise analytics platforms such as Advana, Databricks, Azure Data Services, Power BI, Tableau, Qlik, or Microsoft Power Platform.
Added 3 mins ago
NL
Sr. Manager DevOps
Nextpower LLC, USA
South Bldg, CA
- $220,000 to $240,000 USD / year
We are hiring a Sr. DevOps Manager to lead the cloud platform that connects millions of IoT devices at thousands of solar plants worldwide to the software our customers rely on. You will…
Added 4 mins ago
ES
Director, Travel Trade Growth
Empire State Realty Trust
NY
- $140,000 to $165,000 USD / year
…growth strategies, cultivate strategic partnerships, and use data-driven insights to optimize channel performance, partner profitability, and long-term commercial growth. The Director will…
Added 5 mins ago
Oracle Fusion Technical Architect
Celsius
Boca Raton, FL
…supply chain operations through reliable integrations, accurate data, and maintainable…
Added 5 mins ago
DAT Feature and Software Engineer
Ford
Dearborn, MI · Dearborn
Ford’s Tools & Calibration team is looking for an AUTOSAR Tools & Calibration Automation Developer to develop, integrate, and maintain automation tooling that supports automotive software…
Added 5 mins ago
IT Data Science Principal (Data Warehouse)
Cornerstone Building Brands
Remote, United States
Snowflake SnowPro Certification Required
Added 5 mins ago
Product Engineering Manager
ASSA ABLOY
Mason City, IA
Proficiency with SolidWorks or a similar computer-aided design platform.
Added 6 mins ago
Manager, SOX PMO - Business Process
GitLab
Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and…
Added 6 mins ago
CG
Senior Software Developer (3+ months contract)
CompassX Group
Irvine, CA · Los Angeles, CA · San Diego, CA
- $130,000 to $180,000 USD / year
…initiatives, from enterprise transformations to digital and data-driven projects. With over 15 years of proven results, we’ve expanded across industries including financial services,…
Added 7 mins ago
Senior Legal Operations Manager
Scopely
Culver City, CA
Assist in the development of data-driven reporting on legal spend, matter volume, and operational KPIs for Legal leadership
Added 7 mins ago
LB
Instructional Assistant II - Early Intervention/Early Childhood Special Education
Linn Benton Lincoln ESD
Albany, OR
- $22.92 to $31.56 USD / hour
8. Working knowledge of computer programs including word processing and data bases.
Added 7 mins ago
LB
Instructional Assistant II - Early Intervention/Early Childhood Special Education
Linn Benton Lincoln ESD
Albany, OR
- $22.92 to $31.56 USD / hour
8. Working knowledge of computer programs including word processing and data bases.
Added 8 mins ago
Artificial Intelligence/Machine Learning SME
Modern Technology Solutions Inc
Alexandria, VA · Alexandria
Platform Integration: Partner with platform engineering and infrastructure teams to integrate AI and data services with Kubernetes, CI/CD, infrastructure as code, identity, observability,…
Added 8 mins ago
Client Service Director
The Trade Desk
NY
Design and implement long-term platform adoption roadmaps, tying together identity solutions, data partnerships, measurement frameworks, and retail media activations across global markets.
Added 9 mins ago
Senior Data Engineer - Microsoft Fabric
Black & Veatch Family of Companies
Cary, NC · Overland Park, KS
The Digital & Data team represents an internal effort to digitally transform and fundamentally revolutionize every corner of Black and Veatch. Our goal is to accelerate Black and Veatch’s…
Added 9 mins ago
Software Engineer (IBM Cognos)
Highmark Health
Remote, United States
…using the technical stack that best meets the needs of the platform. The position, and team, will be involved in every aspect as part of the software application build process from idea…
Added 9 mins ago
BS
Financial Data & Systems Analyst
Brightview Senior Living, LLC
Baltimore, MD
- $100,000 to $110,000 USD / year
The Financial Data & Systems Analyst is a key technical contributor to our Corporate Performance Management (CPM) software and the financial data layer that feeds it – reducing manual…

Cisco Systems, Inc.

Customer Experience Manager

NY, United States
Syracuse, NY, United States

Apply on cisco.wd5.myworkdayjobs.com About employer

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Job details

Experience: 12+ years of related experience
Posting language: English
Posted: Nov 12, 2026

Original job description

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Must live within commuting distance and be able to work hybrid within the Greater New York Metropolitan locations and surrounding areas.

Meet the Team Our team is an integral part of the Customer Experience (CX) organization, dedicated to delivering exceptional value and driving the adoption of Cisco software and services. We work in alignment with sales, delivery, partners, and renewals teams to proactively manage and mitigate renewal risk throughout the customer journey. We are the customer’s trusted advisor and technology evangelist, helping them understand their environments, optimize workflows, and achieve their business objectives through Cisco's innovative solutions.

Your Impact As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer. Drive adoption of software, services and value realization leading to successful renewal and growth. Proactively manage and mitigate renewal risk throughout customer journey and in alignment with Renewals team, leverage risk insights and adoption action plans to increase customer retention rates.

Develop and maintain strong executive and technical influence with customers and understanding their business challenges and objectives.
Advocate for the customer within Cisco, ensuring their needs are met and that they receive a high-quality customer experience.
Accountable for financials including services revenue and margin and making needed strategic financial decisions.
Build and implement Technical Adoption Plans in partnership with CSS that align with customer goals to maximize their technology investments and promote the full use of our technologies.
Build End-to-End (E2E) Customer plan aligning Delivery, Partner, Architecture, and Customer Success adoption strategy and execution.
Lead Customer Value Workshops and QBRs to review adoption progress and drive customers outcomes and benefits expected from Cisco products resulting in successful onboarding, adoption and renewals.
Be a Technology Evangelist between customers and Cisco’s product teams, providing feedback to advise product development and enhancements.
Stay up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert mentorship to customers.

Who You'll Work With In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and Partners to drive value realization. You will collaborate with Sales, Renewals, the SDA team, and Deal Acceleration teams to assist in driving ARR and services growth.

Who You Are You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop and build partnerships with our customers. You're adept at managing financials, and making strategic investment decisions. With a proven track record of driving software and service adoption, mitigating renewal risks, and improve customer dedication. You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate.

Minimum Qualifications

12+ years of related experience
Knowledge of at least two technology architectures
Experience driving successful customer adoption and delivery of professional services projects.
Experience developing and maintaining strong executive relationships
Experience leading cross-functional teams in a matrix organization
Experience with budgeting and recurring revenue concepts, manage margin and reduce attrition.

Preferred Qualifications

Deep domain expertise within State, Local Government, and Higher Education (SLED) environments, public procurement cycles, and regulatory compliance standards.
Advanced knowledge of Cisco's software portfolio, telemetry, and platform capabilities.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $192,300.00 to $243,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$192,300.00 - $280,300.00

Non-Metro New York state & Washington state:

$173,700.00 - $262,600.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Apply on cisco.wd5.myworkdayjobs.com About employer

More about this job

Skills

Customer experience
CSS
Onboarding
Technical support
Sales
Communication skills
Relationship building
Budget management
Procurement
Regulatory compliance
Create solutions to problems
Work as a team

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Work requirements

Jobs in the United States