Jobs in the United States

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Added just now
Assistant Store Manager
USA-PVH RETAIL STORES LLC
Chandler, AZ
…employed with PVH and our benefits may be subject to change. Applications will be accepted on a rolling basis until the position is…
Added just now
TH
Floor Supervisor- Full Time
Tommy Hilfiger
Chandler, AZ
- Full-time
…employed with PVH and our benefits may be subject to change. Applications will be accepted on a rolling basis until the position is…
Added just now
Sr Java Application Developer
JPC Partners
Audubon, PA
JPC Partners is looking for a Senior Java Application Developer that will be responsible for understanding the requirements of the business units and supporting the project and support…
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Plumbing Dispatch
Service Champions
Brea, CA
Proficiency in basic computer applications and call center software. Service Titan experience is a plus.
Added 1 min ago
Full Stack Developer
Bering Straits Native Corp
Silver Spring, MD
About this position: Full Stack Developer in Silver Spring, MD, for Bering Dynamic Solutions, LLC
Added 1 min ago
D
PARAPROFESSIONAL, INSTRUCTIONAL
DPS
Denver, CO
- $22.13 to $26.53 USD / hour
Applications for this position must be submitted by November 18, 2026 to ensure full consideration. If a candidate is not identified through our initial review process, we will continue to…
Added 1 min ago
Leasing Consultant
Legacy Partners
Cupertino, CA
Administrative Support – Process applications, collect deposits, and maintain accurate records. Keep lease files organized and handle daily phone/email traffic. Maintain office supplies and…
Added 1 min ago
SCHOOL COUNSELOR, MIDDLE SCHOOL
DPS
Denver, CO
Applications will be received until November 18, 2026. If the position is not filled by then, we may consider applications submitted after the deadline. Interested applicants must apply…
Added 1 min ago
UG
Software Engineer
UnitedHealth Group
Boston, MA
- $72,800 to $130,000 USD / year
…you will design, develop, test, and maintain robust software applications and services that modernize healthcare delivery. You will work within an innovative, collaborative engineering…
Added 1 min ago
SENIOR CONSTRUCTION PROJECT MANAGER
Haynes Materials Company
Oxford, CT
Senior Construction Project Manager - SELF-PERFORM DEVELOPER/BUILDER
Added 1 min ago
Senior Software Engineer
North Little Rock, AR
…includes working with and ensuring proper accuracy of AI agentic applications to help provide proper business insights and analytics which will support our scam protection and branded…
Added 2 mins ago
Associate Director, Regional Sales Analytics & Operations
Cytokinetics, Inc.
Remote, United States
Added 2 mins ago
B2B Business Administration Specialist
United States
…communication, attention to detail, proficiency in Microsoft Office applications, and the ability to manage multiple priorities in a fast-paced commercial…
Added 2 mins ago
AI
Grad Intern – Computational Chemistry (summer 2027)
Amgen Inc.
Remote, United States
- $35.34 to $41.2 USD / hour
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
Added 2 mins ago
Strategic Sourcing Senior Manager - Capital Construction
Amgen Inc.
Remote, United States
Added 2 mins ago
Biostatistics Sr Mgr
Amgen Inc.
Remote, United States
Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
Added 2 mins ago
BF
Personal Banker (Part-Time)
BOK Financial
Fayetteville, AR
- Part-time
Ability to learn and navigate multiple systems and applications.
Added 2 mins ago
Warehouse Operations Manager I
NFI Industries
Lancaster, TX
Working knowledge of Microsoft Office applications
Added 2 mins ago
Inventory Control Supervisor
NFI Industries
Lancaster, TX
Working knowledge of Microsoft Office applications
Added 2 mins ago
GM
Cash Posting & Credit Balance Manager - Physician PFS - Revenue Cycle
Guidehouse Managed Services LLC
Remote, United States
- $77,000 to $129,000 USD / year
Knowledge and utilization of desktop applications to include Word and Excel.
Added 2 mins ago
FPGA Design - Lead Research Engineer "CLEARANCE REQUIRED"
GE Vernova International LLC
United States
…systems for real-time controls and industrial communication applications. You will play a pivotal role in bridging the gap between cutting-edge research and industrial reality, working on…
Added 2 mins ago
SO
Human Services Specialist
State of Kansas
KS
- $19.35 USD / hour
Required documents (as listed in Qualifications and Required Documents sections) must be uploaded by close date. Incomplete applications may not be considered.
Added 2 mins ago
SO
Highway Maintenance Worker
State of Kansas
KS
- $41,288 to $43,243.2 USD / year
…are selected to provide sequential experience in practical applications of training that have been provided in controlled settings. The work that is assigned will begin with closely…
Added 2 mins ago
A
AE - Merchandise Leader (Part-Time)
AEO
Roseville, MN
- Part-time
For Brand Ambassador and Stock positions, hiring will be based on need, however, applications are accepted on an ongoing basis. For all other store jobs, applications will be accepted until…
Added 2 mins ago
A
Aerie - Merchandise Leader (Part-Time)
AEO
Germantown, TN
- Part-time
For Brand Ambassador and Stock positions, hiring will be based on need, however, applications are accepted on an ongoing basis. For all other store jobs, applications will be accepted until…

Cisco Systems, Inc.

Customer Experience Manager

NY, United States
Syracuse, NY, United States

Apply on cisco.wd5.myworkdayjobs.com About employer

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Job details

Experience: 12+ years of related experience
Posting language: English
Posted: Nov 12, 2026

Original job description

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Must live within commuting distance and be able to work hybrid within the Greater New York Metropolitan locations and surrounding areas.

Meet the Team Our team is an integral part of the Customer Experience (CX) organization, dedicated to delivering exceptional value and driving the adoption of Cisco software and services. We work in alignment with sales, delivery, partners, and renewals teams to proactively manage and mitigate renewal risk throughout the customer journey. We are the customer’s trusted advisor and technology evangelist, helping them understand their environments, optimize workflows, and achieve their business objectives through Cisco's innovative solutions.

Your Impact As a Customer Experience Manager, you will play a pivotal role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth of our business. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer. Drive adoption of software, services and value realization leading to successful renewal and growth. Proactively manage and mitigate renewal risk throughout customer journey and in alignment with Renewals team, leverage risk insights and adoption action plans to increase customer retention rates.

Develop and maintain strong executive and technical influence with customers and understanding their business challenges and objectives.
Advocate for the customer within Cisco, ensuring their needs are met and that they receive a high-quality customer experience.
Accountable for financials including services revenue and margin and making needed strategic financial decisions.
Build and implement Technical Adoption Plans in partnership with CSS that align with customer goals to maximize their technology investments and promote the full use of our technologies.
Build End-to-End (E2E) Customer plan aligning Delivery, Partner, Architecture, and Customer Success adoption strategy and execution.
Lead Customer Value Workshops and QBRs to review adoption progress and drive customers outcomes and benefits expected from Cisco products resulting in successful onboarding, adoption and renewals.
Be a Technology Evangelist between customers and Cisco’s product teams, providing feedback to advise product development and enhancements.
Stay up-to-date with the latest Cisco technologies, competitive landscape, and industry trends to provide expert mentorship to customers.

Who You'll Work With In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and Partners to drive value realization. You will collaborate with Sales, Renewals, the SDA team, and Deal Acceleration teams to assist in driving ARR and services growth.

Who You Are You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop and build partnerships with our customers. You're adept at managing financials, and making strategic investment decisions. With a proven track record of driving software and service adoption, mitigating renewal risks, and improve customer dedication. You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate.

Minimum Qualifications

12+ years of related experience
Knowledge of at least two technology architectures
Experience driving successful customer adoption and delivery of professional services projects.
Experience developing and maintaining strong executive relationships
Experience leading cross-functional teams in a matrix organization
Experience with budgeting and recurring revenue concepts, manage margin and reduce attrition.

Preferred Qualifications

Deep domain expertise within State, Local Government, and Higher Education (SLED) environments, public procurement cycles, and regulatory compliance standards.
Advanced knowledge of Cisco's software portfolio, telemetry, and platform capabilities.

Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $192,300.00 to $243,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;
1.5% of incentive target for each 1% of attainment between 50% and 75%;
1% of incentive target for each 1% of attainment between 75% and 100%; and
Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$192,300.00 - $280,300.00

Non-Metro New York state & Washington state:

$173,700.00 - $262,600.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Apply on cisco.wd5.myworkdayjobs.com About employer

More about this job

Skills

Customer experience
CSS
Onboarding
Technical support
Sales
Communication skills
Relationship building
Budget management
Procurement
Regulatory compliance
Create solutions to problems
Work as a team

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Work requirements

Jobs in the United States