Jobs in the United States

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Added 1 min ago
FF
Senior Project Manager
FOUNDATION FINANCE COMPANY, LLC
ROTHSCHILD, WI
- $105,000 USD / year
Added 1 min ago
Superintendent
INTERNATIONAL MARINE & INDUSTRIAL A
MARINETTE, WI
Added 1 min ago
Sales Associate
United Pacific
Salida, CO
…theft and inventory shrinkage. You will report to the Store Manager and will receive direct supervision within a framework of well-defined United Pacific company policies and procedures. In…
Added 1 min ago
Manager In Training
United Pacific
Woodland Hills, CA
The Manager-In-Training (MIT) will complete training program under supervision of Store Manager and learn to manage, direct and supervise the daily operations of store. He/ She will…
Added 1 min ago
OV
General Manager | Full-Time | PeoplesBank Arena
Oak View Group
Hartford, CT
- $135,000 to $145,000 USD / year
- Full-time
The General Manager is responsible for the efficient, professional, and profitable operation of the food service operations at the assigned venue. This individual ultimately oversees every…
Added 1 min ago
B
Retail Front End Supervisor - Full-Time
Burlington
Eau Claire, WI
- $16 to $18 USD / hour
- Full-time
At Burlington, we embrace the many facets of diversity that strengthen our communities where we live and work every day. If you want to grow your retail career with a caring and inclusive…
Added 1 min ago
AE
Transfer Station Loader/Operator
AAA ENVIRONMENTAL INDUSTRIES INC
JANESVILLE, WI
- $28 to $32 USD / hour
Added 1 min ago
CRITICAL CARE TECHNICIAN CHD/HFM, FMFH -
FROEDTERT
MENOMONEE FALLS, WI
Added 2 mins ago
Assistant Manager
MARCUS CINEMAS OF WISCONSIN LLC
APPLETON, WI
Added 2 mins ago
Pharmacy Technician Home Delivery Call Center
Intermountain Health
Madison, WI
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 2 mins ago
Manager IT Security
PROMEGA CORPORATION
MADISON, WI
Added 2 mins ago
Middle/High School Program Lead
VERA COURT NEIGHBORHOOD CENTER INC
MADISON, WI
Added 2 mins ago
Elementary Program Lead
VERA COURT NEIGHBORHOOD CENTER INC
MADISON, WI
Added 2 mins ago
Quality Manager
MRA-THE MANAGEMENT ASSN INC
MILWAUKEE, WI
Added 2 mins ago
CERTIFIED NURSING ASSISTANT, FH - 4P URO
FROEDTERT
MILWAUKEE, WI
Added 2 mins ago
CERTIFIED NURSING ASSISTANT, FH - 4P URO
FROEDTERT
MILWAUKEE, WI
Added 3 mins ago
Territory Manager, Pioneer (TX)
Pioneer Hi-Bred International, Inc
TX
Pioneer Seeds has an exciting opportunity for a Territory Manager serving Central Texas, including the areas of Temple, Waco, Hillsboro, Waxahachie, and Comanche. Candidate should reside…
Added 3 mins ago
SH
Surgery Scheduler III, Neuroscience
Sutter Health
Sacramento, CA
- $28.53 to $39.94 USD / hour
…sheet. Performs additional associated duties as requested by manager, while simultaneously ensuring the accuracy of the…
Added 6 mins ago
Assistant Manager
Arby's
Clayton, GA
As the Restaurant Assistant Manager you will assist in guiding the team to create a positive guest experience. Whether it’s setting the tone for the team when you’re in charge, or upholding…
Added 6 mins ago
TC
Retail Key Carrier Coordinator
TJX Companies
Brookhaven, MS
- $14.5 to $15 USD / hour
TJ MaxxAt TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and…
Added 7 mins ago
W
Shift Lead
Walgreens
CHERRY HILL, NJ
- $18.5 to $23.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 7 mins ago
W
Shift Lead
Walgreens
NORFOLK, MA
- $18.5 to $23.5 USD / hour
Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
Added 12 mins ago
J
Assistant Manager, FT
Brookfield, WI
- $15 USD / hour
- Starting Pay: $15/hr. Variable shifts; Full Time; Free Movies - Amazing Growth Opportunities - Majestic Of Brookfield - Assistant Manager
Added 12 mins ago
J
Assistant Manager, PT
Brookfield, WI
- $15 USD / hour
$250 Sign On Bonus! - Starting Pay: $15/hr. Variable shifts; Part Time; Free Movies - Amazing Growth Opportunities - Majestic Of Brookfield - Assistant Manager
Added 15 mins ago
Valet Attendant
Olympia Hospitality
Portland, ME
We’re more than just a team – we’re a community dedicated to making a difference every day.

Circles

Operations Manager

New Brunswick, NJ, United States

$80,000 to $83,000 USD / year

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Job details

Pay: $80,000 to $83,000 USD / year
Experience: 5+ years of operations, hospitality, workplace experience, concierge, or customer service leadership experience
Posting language: English
Posted: Oct 16, 2026

Original job description

As a Operations Manager at Circles, you will take ownership of a dynamic portfolio of workplace hospitality, concierge, and employee experience programs, serving as a strategic operational leader across multiple client accounts. This role is responsible for driving exceptional service delivery, optimizing team performance, strengthening client relationships, and ensuring operational excellence across diverse environments including healthcare, corporate headquarters, innovation campuses, and hospitality-focused workplaces.

Acting as the primary liaison between clients, Account Management, frontline teams, and internal departments, you will play a critical role in ensuring programs operate efficiently while consistently exceeding client expectations. This position requires proactive leadership, strong operational acumen, effective communication, and a passion for creating elevated hospitality experiences.

The Operations Manager will support onsite and hybrid teams across multiple accounts, traveling as needed to oversee operations, support launches and transitions, conduct training, address operational challenges, and foster a culture of accountability, hospitality, and continuous improvement.

Location & Travel Expectations The primary client account based in New Brunswick, New Jersey requires onsite operational support a minimum of one day per week, with additional onsite presence and coverage redundancy provided as business needs require. Scheduled onsite support days may vary based on operational demands, client priorities, staffing coverage, and program needs. This role also requires regular travel to support client launches, operational transitions, trainings, onsite team support, audits, hospitality activations, and business continuity efforts across assigned accounts. Flexibility to travel with limited notice is required.

Compensation for this role: $80,000 - $83,000 per year plus annual performance based bonus.

Key Responsibilities:

Operations Account Ownership and Client Engagement:
Serve as the operational lead for assigned accounts, ensuring alignment with client expectations and business goals.
Oversee workplace hospitality and concierge programs across multiple client environments.
Act as the primary liaison between clients, Account Management, onsite teams, and internal partners.
Build strong relationships with client stakeholders and workplace partners.
Represent Circles during client meetings, site visits, launches, and operational reviews.
Continuously identify opportunities to enhance service delivery, introduce innovative hospitality solutions, and support growth opportunities within existing client partnerships.
Resolve escalated client and employee concerns based on operational risks or service gaps with professionalism and urgency.
Ensure teams consistently uphold both client and Circles service standards.
Team Leadership and Development:
Lead and support frontline hospitality and concierge teams across multiple locations.
Foster a culture of accountability, engagement, and service excellence.
Conduct regular team meetings, coaching sessions, and performance discussions.
Oversee staffing, scheduling, PTO approvals, attendance, and daily operations.
Support recruiting, onboarding, and training efforts in partnership with HR.
Address performance concerns and employee relations matters in alignment with company policies.
Encourage employee growth and ongoing development opportunities.
Supervise daily activities by delegating tasks, scheduling, prioritizing activities, and upholding operating standards.
Act as an ambassador of company culture by promoting engagement and encouraging active participation in company initiatives.
Training, Coverage, and Onsite Support:
Travel to client sites to support launches, training, operational transitions, and staffing support.
Provide hands-on operational coverage during staffing gaps, events, or escalations.
Conduct operational audits, service reviews, and client check-ins.
Ensure teams are trained on SOPs, systems, hospitality standards, and client expectations.
Support concierge servicing, visitor management, employee engagement, and hospitality activations.
Strategic and Operational Excellence:
Partner with leadership and Account Management to align operations with client goals.
Lead operational initiatives, process improvements, and service enhancements.
Maintain and update SOPs, training materials, and operational documentation.
Ensure consistency in service delivery and operational standards across accounts through quality assurance initiatives, audits and compliance processes.
Collaborate cross-functionally with HR, Marketing, Technology, Training, and Operations teams.
Utilize systems including Salesforce, HS App, Quick Cases, visitor management systems, and reporting tools.
Financial Oversight:
Optimize staffing levels to meet operational needs while adhering to budgetary guidelines.
Contribute to achieving financial targets, including revenue and unit operating profit (UOP) goals.
Other job-related duties as assigned

Job Specific Competencies:

Inspire and motivate the team to work cohesively.
Communicate clearly in both verbal and written forms.
Provide effective coaching and mentoring.
Build professional relationships and maintain a positive image.
Prioritize tasks and manage time effectively.
Resolve conflicts and initiate solutions to improve productivity.
Maintain a consistently approachable and professional image.
Handle escalated customer concerns and prioritize tasks effectively.
Proactively develop and reinforce operational standards, policies, and procedures.
Create a positive work environment that fosters continuous learning and employee satisfaction

Requirements:

5+ years of operations, hospitality, workplace experience, concierge, or customer service leadership experience
Experience managing multi-site or multi-client operations preferred
Strong people leadership and coaching skills
Exceptional organizational and communication abilities
Ability to manage competing priorities in a fast-paced environment
Experience with hospitality, concierge, workplace services, healthcare, or employee experience environments strongly preferred
Comfortable navigating ambiguity and evolving operational needs
Proficiency with Microsoft Office, Teams, Excel, and operational platforms
Experience with Salesforce or similar CRM systems preferred
Medical, dental, vision insurance starting the first day of the month after hire
401k with match
Life insurance paid for by Circles
Unlimited PTO
Paid holidays
Access to discount programs
4 Week sabbatical every 5 years

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