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Spa & Wellness Manager
Four Seasons Hotels Limited
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The Spa & Wellness Manager is responsible for leading the daily operations of the Spa, Fitness Center, and Retail Boutique while ensuring Four Seasons standards are consistently maintained.…
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Banquets Manager
Four Seasons Hotels Limited
Palm Beach, FL
The Banquet Manager is responsible for leading the daily operation of the Banquet Department, overseeing event execution, team performance, and service delivery across meetings, weddings,…
Added 1 min ago
NL
Regional Operations Manager (FGP) - Manhattan
NYU Langone Health
New York, NY
- $84,577.92 to $115,000 USD / year
We have an exciting opportunity to join our team as a Regional Operations Manager (FGP) - Manhattan.
Added 2 mins ago
EH
Operations Manager
Engage Hospitality
San Francisco, CA
- $75,000 to $80,000 USD / year
This position is to assist the General Manager in the Front Office and Housekeeping operations, and Bar Operations, including training and managing the front desk staff, housekeeping and…
Added 2 mins ago
EH
Bar Manager
Engage Hospitality
San Francisco, CA
- $35 to $50 USD / hour
…to Sool Bar and Lounge! We’re looking for an experienced Bar Manager who enjoys leading by example, creating memorable guest experiences, and helping a bar…
Added 2 mins ago
EH
Area Sales Manager Hybrid
Engage Hospitality
San Francisco, CA
- $85,000 USD / year
Engage Hospitality is seeking an experienced Area Sales Manager to grow hotel revenue, develop new business, and build lasting client relationships across our select-service, upscale, and…
Added 2 mins ago
EH
Area Sales Manager
Engage Hospitality
San Francisco, CA
- $85,000 USD / year
Engage Hospitality is seeking an experienced Area Sales Manager to grow hotel revenue, develop new business, and build lasting client relationships across our select-service, upscale, and…
Added 3 mins ago
EF
Yard Manager
Energy Fencing Inc
Brooklyn, NY
- $80,000 USD / year
We are seeking a highly organized and dependable Inventory & Logistics Coordinator / Yard Manager with experience in the fencing, construction materials, building supply, or contractor yard…
Added 3 mins ago
EF
Construction Superintendent
Energy Fencing Inc
Brooklyn, NY
- $57,600 USD / year
…leadership role is responsible for overseeing shop fabrication operations, coordinating welders, fabricators, and installation crews, managing production schedules, ensuring material…
Added 6 mins ago
Regional Manager - Self Storage - Central Florida - Remote w/Travel
Absolute Storage Management
Tampa, FL
Reporting to a Regional Director, the Regional Manager, is the first-line representative to a defined set of properties and their managers within an assigned region. The Regional Manager’s…
Added 6 mins ago
Regional Manager - Self Storage - New Orleans - Remote w/Travel
Absolute Storage Management
New Orleans, LA
Reporting to a Regional Director, the Regional Manager, is the first-line representative to a defined set of properties and their managers within an assigned region. The Regional Manager’s…
Added 7 mins ago
Sourcing Manager
PHILLIPS MEDISIZE HUDSON ST CROIX
HUDSON, WI
JOB REQUIREMENTS: Your Job Molex is seeking a Global Sourcing Manager to help build and scale the supply base supporting our fiber optic cable and Category 6 (CAT 6) business. This role…
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Product Manager
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Manufacturing Engineer
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Director of Business Operations
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District Manager II- Minneapolis, MN
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Join Canteen, a leader in innovative foodservice solutions, as a District Manager overseeing multiple dining and food service operations. This highly visible leadership role is responsible…
Added 8 mins ago
Corporate Supply Chain Manager
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JOB REQUIREMENTS: Position Summary The Corporate Supply Chain Manager owns end-to-end supply chain programs, coordinates stakeholders across global teams and functions, and supports the…
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Trainee - Summer 2027
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General Manager | Full-Time | PeoplesBank Arena
Oak View Group
Hartford, CT
- $135,000 to $145,000 USD / year
- Full-time
The General Manager is responsible for the efficient, professional, and profitable operation of the food service operations at the assigned venue. This individual ultimately oversees every…
Added 8 mins ago
Senior Business Analyst - Guidewire (Cla
EMERGENT HOLDINGS, INC.
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Supply Chain Manager
API Heat Transfer
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Thermal Transfer Products is growing and looking for a Supply Chain Manager to lead continuous improvement across our materials planning, logistics, and fulfillment functions. This is a…
Added 8 mins ago
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Retail Front End Supervisor - Full-Time
Burlington
Eau Claire, WI
- $16 to $18 USD / hour
- Full-time
…Management in the areas of Merchandising, Customer Service, Operations, and Human Resources. This leadership position is the stepping-stone to a management role within our expanding…
Added 8 mins ago
Operations Manager
DUCOMMUN LABARGE INC
APPLETON, WI
Added 8 mins ago
Sales Support Specialist
SGS NORTH AMERICA INC #396
APPLETON, WI

Circles

Operations Manager

New Brunswick, NJ, United States

$80,000 to $83,000 USD / year

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Job details

Pay: $80,000 to $83,000 USD / year
Experience: 5+ years of operations, hospitality, workplace experience, concierge, or customer service leadership experience
Posting language: English
Posted: Oct 16, 2026

Original job description

As a Operations Manager at Circles, you will take ownership of a dynamic portfolio of workplace hospitality, concierge, and employee experience programs, serving as a strategic operational leader across multiple client accounts. This role is responsible for driving exceptional service delivery, optimizing team performance, strengthening client relationships, and ensuring operational excellence across diverse environments including healthcare, corporate headquarters, innovation campuses, and hospitality-focused workplaces.

Acting as the primary liaison between clients, Account Management, frontline teams, and internal departments, you will play a critical role in ensuring programs operate efficiently while consistently exceeding client expectations. This position requires proactive leadership, strong operational acumen, effective communication, and a passion for creating elevated hospitality experiences.

The Operations Manager will support onsite and hybrid teams across multiple accounts, traveling as needed to oversee operations, support launches and transitions, conduct training, address operational challenges, and foster a culture of accountability, hospitality, and continuous improvement.

Location & Travel Expectations The primary client account based in New Brunswick, New Jersey requires onsite operational support a minimum of one day per week, with additional onsite presence and coverage redundancy provided as business needs require. Scheduled onsite support days may vary based on operational demands, client priorities, staffing coverage, and program needs. This role also requires regular travel to support client launches, operational transitions, trainings, onsite team support, audits, hospitality activations, and business continuity efforts across assigned accounts. Flexibility to travel with limited notice is required.

Compensation for this role: $80,000 - $83,000 per year plus annual performance based bonus.

Key Responsibilities:

Operations Account Ownership and Client Engagement:
Serve as the operational lead for assigned accounts, ensuring alignment with client expectations and business goals.
Oversee workplace hospitality and concierge programs across multiple client environments.
Act as the primary liaison between clients, Account Management, onsite teams, and internal partners.
Build strong relationships with client stakeholders and workplace partners.
Represent Circles during client meetings, site visits, launches, and operational reviews.
Continuously identify opportunities to enhance service delivery, introduce innovative hospitality solutions, and support growth opportunities within existing client partnerships.
Resolve escalated client and employee concerns based on operational risks or service gaps with professionalism and urgency.
Ensure teams consistently uphold both client and Circles service standards.
Team Leadership and Development:
Lead and support frontline hospitality and concierge teams across multiple locations.
Foster a culture of accountability, engagement, and service excellence.
Conduct regular team meetings, coaching sessions, and performance discussions.
Oversee staffing, scheduling, PTO approvals, attendance, and daily operations.
Support recruiting, onboarding, and training efforts in partnership with HR.
Address performance concerns and employee relations matters in alignment with company policies.
Encourage employee growth and ongoing development opportunities.
Supervise daily activities by delegating tasks, scheduling, prioritizing activities, and upholding operating standards.
Act as an ambassador of company culture by promoting engagement and encouraging active participation in company initiatives.
Training, Coverage, and Onsite Support:
Travel to client sites to support launches, training, operational transitions, and staffing support.
Provide hands-on operational coverage during staffing gaps, events, or escalations.
Conduct operational audits, service reviews, and client check-ins.
Ensure teams are trained on SOPs, systems, hospitality standards, and client expectations.
Support concierge servicing, visitor management, employee engagement, and hospitality activations.
Strategic and Operational Excellence:
Partner with leadership and Account Management to align operations with client goals.
Lead operational initiatives, process improvements, and service enhancements.
Maintain and update SOPs, training materials, and operational documentation.
Ensure consistency in service delivery and operational standards across accounts through quality assurance initiatives, audits and compliance processes.
Collaborate cross-functionally with HR, Marketing, Technology, Training, and Operations teams.
Utilize systems including Salesforce, HS App, Quick Cases, visitor management systems, and reporting tools.
Financial Oversight:
Optimize staffing levels to meet operational needs while adhering to budgetary guidelines.
Contribute to achieving financial targets, including revenue and unit operating profit (UOP) goals.
Other job-related duties as assigned

Job Specific Competencies:

Inspire and motivate the team to work cohesively.
Communicate clearly in both verbal and written forms.
Provide effective coaching and mentoring.
Build professional relationships and maintain a positive image.
Prioritize tasks and manage time effectively.
Resolve conflicts and initiate solutions to improve productivity.
Maintain a consistently approachable and professional image.
Handle escalated customer concerns and prioritize tasks effectively.
Proactively develop and reinforce operational standards, policies, and procedures.
Create a positive work environment that fosters continuous learning and employee satisfaction

Requirements:

5+ years of operations, hospitality, workplace experience, concierge, or customer service leadership experience
Experience managing multi-site or multi-client operations preferred
Strong people leadership and coaching skills
Exceptional organizational and communication abilities
Ability to manage competing priorities in a fast-paced environment
Experience with hospitality, concierge, workplace services, healthcare, or employee experience environments strongly preferred
Comfortable navigating ambiguity and evolving operational needs
Proficiency with Microsoft Office, Teams, Excel, and operational platforms
Experience with Salesforce or similar CRM systems preferred
Medical, dental, vision insurance starting the first day of the month after hire
401k with match
Life insurance paid for by Circles
Unlimited PTO
Paid holidays
Access to discount programs
4 Week sabbatical every 5 years

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