Jobs in the United States

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Added 12 mins ago
Sr Manager Consumer Insights Strategy
TRILLIANT FOOD & NUTRITION
LITTLE CHUTE, WI
JOB REQUIREMENTS: About Us: Trilliant Food & Nutrition is a leading manufacturer of premium coffees and powdered beverages, proudly headquartered in Little Chute, Wisconsin. With a legacy…
Added 12 mins ago
Regulatory Reporting Analyst
EMERGENT HOLDINGS, INC.
NEW BERLIN, WI
Added 12 mins ago
Scrum Master
EMERGENT HOLDINGS, INC.
NEW BERLIN, WI
Added 12 mins ago
Senior Insurance Product Manager - Multi
EMERGENT HOLDINGS, INC.
NEW BERLIN, WI
Added 13 mins ago
O
Consulting Program Manager - Healthcare
Oracle
Madison, WI
- $97,800 to $209,500 USD / year
This role is part of a specialized consulting team focused on providing advanced solution development and in-depth product knowledge to advance Oracle Health’s strategic priorities. As a…
Added 13 mins ago
Corporate Relations Manager
UW-MADISON
MADISON, WI
Added 13 mins ago
Elementary Program Lead
VERA COURT NEIGHBORHOOD CENTER INC
MADISON, WI
Added 13 mins ago
Senior Manager, Learning and Development
BAKER TILLY ADVISORY GROUP, LP.
MADISON, WI
Added 13 mins ago
Charge RN, Internal Medicine Cystic Fibr
FROEDTERT
MILWAUKEE, WI
Added 13 mins ago
Manager Identity Access Management
KPMG LLP
MILWAUKEE, WI
Added 13 mins ago
Senior Manager, Learning and Development
BAKER TILLY ADVISORY GROUP, LP.
MILWAUKEE, WI
Added 17 mins ago
Bakery Clerk
Albertsons Companies
PACIFICA, CA · Pacifica, CA
…operations. This position involves preparing dough, glazing pastries, and assisting with baking tasks from start to finish. Working alongside the Bakery Sales Manager, the Baker’s Helper…
Added 17 mins ago
Bakery Clerk
Albertsons Companies
BEDFORD, TX · Bedford, TX
…operations. This position involves preparing dough, glazing pastries, and assisting with baking tasks from start to finish. Working alongside the Bakery Sales Manager, the Baker’s Helper…
Added 28 mins ago
C
Operations Manager
Circles
New Brunswick, NJ
- $80,000 to $83,000 USD / year
As a Operations Manager at Circles, you will take ownership of a dynamic portfolio of workplace hospitality, concierge, and employee experience programs, serving as a strategic operational…
Added 28 mins ago
Concierge Hospitality Manager
Circles
McLean, VA
The role of the Onsite Manager is to offer white glove customer service while also displaying a professional and enthusiastic personality. This is an integral and highly visible role within…
Added 40 mins ago
RD
Field Representative - Part Time
Retail Data, LLC
Vail, CO
- Part-time
Opportunities for employee learning and development.
Added 45 mins ago
CF
MEAT HELPER-Full-Time-Open Availability Needed-Cosentino's Price Chopper #285-900 W. Foxwood Dr. Raymore, MO 64083
Cosentino's Food Stores
Raymore, MO
- Full-time
Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.
Added 45 mins ago
CF
Deli Manager-In-Training-Full-Time-Open Availability Needed-Cosentino's Price Chopper #285-900 W. Foxwood Dr. Raymore, MO 64083
Cosentino's Food Stores
Raymore, MO
- Full-time
Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.
Added 49 mins ago
FF
Full-Time Sales Lead - Famous Footwear
Famous Footwear
BULLHEAD CITY, AZ
- Full-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 51 mins ago
Preschool Teacher Assistant
Child Start, Inc.
Wichita, KS
Teacher Assistants for Early Childhood and Head Start programs assist Lead Teachers in planning and implementing learning experiences that advance the intellectual, emotional, social, and…
Added 54 mins ago
Store PRO
NAPA Auto Parts
TOOELE, UT
…for customers in the retail store,representing the NAPA brand and delivering a high-quality customer experience. This role is responsible for providing automotive parts solutions,supporting…
Added 54 mins ago
Engineering Manager
TTM TECHNOLOGIES, INC.
LOGAN, UT
…("RF") components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards ("PCB"s). TTM stands for time-to-market, representing how TTM's…
Added 54 mins ago
Training Manager
DANONE NORTH AMERICA PUBLIC BENEFIT CORPORATION
WEST JORDAN, UT
Training Manager Job Locations US-UT-West Jordan ID 2026-28416 Number of People to Hire 1 Job Family Manufacturing Level of Experience Experienced Professionals Short Intro and About the…
Added 54 mins ago
Store PRO
NAPA Auto Parts
WEST JORDAN, UT
…Store Pro is responsible for delivering accurate,efficient,and courteous service to customers across multiple channels,including in-store,telephone,and dealer shop interactions. This role…
Added 54 mins ago
Manager, Design and Development
WESTERN GOVERNORS UNIVERSITY
SALT LAKE CITY, UT

Circles

Operations Manager

New Brunswick, NJ, United States

$80,000 to $83,000 USD / year

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Job details

Pay: $80,000 to $83,000 USD / year
Experience: 5+ years of operations, hospitality, workplace experience, concierge, or customer service leadership experience
Posting language: English
Posted: Oct 16, 2026

Original job description

As a Operations Manager at Circles, you will take ownership of a dynamic portfolio of workplace hospitality, concierge, and employee experience programs, serving as a strategic operational leader across multiple client accounts. This role is responsible for driving exceptional service delivery, optimizing team performance, strengthening client relationships, and ensuring operational excellence across diverse environments including healthcare, corporate headquarters, innovation campuses, and hospitality-focused workplaces.

Acting as the primary liaison between clients, Account Management, frontline teams, and internal departments, you will play a critical role in ensuring programs operate efficiently while consistently exceeding client expectations. This position requires proactive leadership, strong operational acumen, effective communication, and a passion for creating elevated hospitality experiences.

The Operations Manager will support onsite and hybrid teams across multiple accounts, traveling as needed to oversee operations, support launches and transitions, conduct training, address operational challenges, and foster a culture of accountability, hospitality, and continuous improvement.

Location & Travel Expectations The primary client account based in New Brunswick, New Jersey requires onsite operational support a minimum of one day per week, with additional onsite presence and coverage redundancy provided as business needs require. Scheduled onsite support days may vary based on operational demands, client priorities, staffing coverage, and program needs. This role also requires regular travel to support client launches, operational transitions, trainings, onsite team support, audits, hospitality activations, and business continuity efforts across assigned accounts. Flexibility to travel with limited notice is required.

Compensation for this role: $80,000 - $83,000 per year plus annual performance based bonus.

Key Responsibilities:

Operations Account Ownership and Client Engagement:
Serve as the operational lead for assigned accounts, ensuring alignment with client expectations and business goals.
Oversee workplace hospitality and concierge programs across multiple client environments.
Act as the primary liaison between clients, Account Management, onsite teams, and internal partners.
Build strong relationships with client stakeholders and workplace partners.
Represent Circles during client meetings, site visits, launches, and operational reviews.
Continuously identify opportunities to enhance service delivery, introduce innovative hospitality solutions, and support growth opportunities within existing client partnerships.
Resolve escalated client and employee concerns based on operational risks or service gaps with professionalism and urgency.
Ensure teams consistently uphold both client and Circles service standards.
Team Leadership and Development:
Lead and support frontline hospitality and concierge teams across multiple locations.
Foster a culture of accountability, engagement, and service excellence.
Conduct regular team meetings, coaching sessions, and performance discussions.
Oversee staffing, scheduling, PTO approvals, attendance, and daily operations.
Support recruiting, onboarding, and training efforts in partnership with HR.
Address performance concerns and employee relations matters in alignment with company policies.
Encourage employee growth and ongoing development opportunities.
Supervise daily activities by delegating tasks, scheduling, prioritizing activities, and upholding operating standards.
Act as an ambassador of company culture by promoting engagement and encouraging active participation in company initiatives.
Training, Coverage, and Onsite Support:
Travel to client sites to support launches, training, operational transitions, and staffing support.
Provide hands-on operational coverage during staffing gaps, events, or escalations.
Conduct operational audits, service reviews, and client check-ins.
Ensure teams are trained on SOPs, systems, hospitality standards, and client expectations.
Support concierge servicing, visitor management, employee engagement, and hospitality activations.
Strategic and Operational Excellence:
Partner with leadership and Account Management to align operations with client goals.
Lead operational initiatives, process improvements, and service enhancements.
Maintain and update SOPs, training materials, and operational documentation.
Ensure consistency in service delivery and operational standards across accounts through quality assurance initiatives, audits and compliance processes.
Collaborate cross-functionally with HR, Marketing, Technology, Training, and Operations teams.
Utilize systems including Salesforce, HS App, Quick Cases, visitor management systems, and reporting tools.
Financial Oversight:
Optimize staffing levels to meet operational needs while adhering to budgetary guidelines.
Contribute to achieving financial targets, including revenue and unit operating profit (UOP) goals.
Other job-related duties as assigned

Job Specific Competencies:

Inspire and motivate the team to work cohesively.
Communicate clearly in both verbal and written forms.
Provide effective coaching and mentoring.
Build professional relationships and maintain a positive image.
Prioritize tasks and manage time effectively.
Resolve conflicts and initiate solutions to improve productivity.
Maintain a consistently approachable and professional image.
Handle escalated customer concerns and prioritize tasks effectively.
Proactively develop and reinforce operational standards, policies, and procedures.
Create a positive work environment that fosters continuous learning and employee satisfaction

Requirements:

5+ years of operations, hospitality, workplace experience, concierge, or customer service leadership experience
Experience managing multi-site or multi-client operations preferred
Strong people leadership and coaching skills
Exceptional organizational and communication abilities
Ability to manage competing priorities in a fast-paced environment
Experience with hospitality, concierge, workplace services, healthcare, or employee experience environments strongly preferred
Comfortable navigating ambiguity and evolving operational needs
Proficiency with Microsoft Office, Teams, Excel, and operational platforms
Experience with Salesforce or similar CRM systems preferred
Medical, dental, vision insurance starting the first day of the month after hire
401k with match
Life insurance paid for by Circles
Unlimited PTO
Paid holidays
Access to discount programs
4 Week sabbatical every 5 years

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