Jobs in the United States

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Added 1 min ago
Sourcing Manager
PHILLIPS MEDISIZE HUDSON ST CROIX
HUDSON, WI
JOB REQUIREMENTS: Your Job Molex is seeking a Global Sourcing Manager to help build and scale the supply base supporting our fiber optic cable and Category 6 (CAT 6) business. This role…
Added 1 min ago
Product Manager
FRANKLIN ENERGY SERVICES LLC
PORT WASHINGTON, WI
Added 1 min ago
Director of Business Operations
COUNTY MATERIALS CORPORATION
OCONOMOWOC, WI
Added 1 min ago
District Manager II- Minneapolis, MN
Compass Group, North America
Minneapolis, WI
Join Canteen, a leader in innovative foodservice solutions, as a District Manager overseeing multiple dining and food service operations. This highly visible leadership role is responsible…
Added 1 min ago
Scrum Master
EMERGENT HOLDINGS, INC.
NEW BERLIN, WI
Added 1 min ago
OV
General Manager | Full-Time | PeoplesBank Arena
Oak View Group
Hartford, CT
- $135,000 to $145,000 USD / year
- Full-time
The General Manager is responsible for the efficient, professional, and profitable operation of the food service operations at the assigned venue. This individual ultimately oversees every…
Added 2 mins ago
Senior Business Analyst - Guidewire (Cla
EMERGENT HOLDINGS, INC.
NEW BERLIN, WI
Added 2 mins ago
Supply Chain Manager
API Heat Transfer
Racine, WI
…improvement. Supported by superior digital tools that make doing business easier, our teams combine deep engineering expertise with a drive to solve complex challenges - consistently…
Added 2 mins ago
Sales Support Specialist
SGS NORTH AMERICA INC #396
APPLETON, WI
Added 2 mins ago
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Sr Customer Success Manager - Oracle Health
Oracle
Madison, WI
- $44.9 to $89.9 USD / hour
The Sr Customer Success Manager (Sr CSM) is a strategic, customer-facing leader responsible for driving value realization, partnership health, and long-term success across a defined…
Added 2 mins ago
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Public Service - Higher Education Management Consulting Senior Manager – Transformation Lead
Accenture
Milwaukee, WI
- $132,500 to $338,300 USD / year
Lead Cloud ERP engagements – with a lens on business transformation - for college and university clients, either as an overall delivery lead or as the senior owner of the functional tower…
Added 2 mins ago
Quality Manager
MRA-THE MANAGEMENT ASSN INC
MILWAUKEE, WI
Added 2 mins ago
Assistant Store Manager
NAPA AUTO PARTS
MILWAUKEE, WI
Added 2 mins ago
Distribution Sales Manager
PHILLIPS MEDISIZE HUDSON ST CROIX
MILWAUKEE, WI
JOB REQUIREMENTS: Regional Distribution Sales Manager Location: Supporting Illinois, Wisconsin, Minnesota, St. Louis and Kansas City Travel: Up to 50% regional travel, plus local customer…
Added 6 mins ago
GM
Arby's
Clayton, GA
As the Restaurant General Manager your guests and your team will rely on you to create a positive work environment and dining experience. As the leader, your guidance will be crucial to the…
Added 6 mins ago
Bakery Clerk
Albertsons Companies
PACIFICA, CA · Pacifica, CA
The Bakery Clerk plays a key role in the day to day bakery operations. This position involves preparing dough, glazing pastries, and assisting with baking tasks from start to finish.…
Added 6 mins ago
Bakery Clerk
Albertsons Companies
BEDFORD, TX · Bedford, TX
The Bakery Clerk plays a key role in the day to day bakery operations. This position involves preparing dough, glazing pastries, and assisting with baking tasks from start to finish.…
Added 7 mins ago
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Shift Lead
Walgreens
CHERRY HILL, NJ
- $18.5 to $23.5 USD / hour
…handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for…
Added 7 mins ago
W
Shift Lead
Walgreens
NORFOLK, MA
- $18.5 to $23.5 USD / hour
…handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries. Completes product returns, order voids, customer…
Added 8 mins ago
Banquets Manager
Four Seasons
United States
The Banquet Manager is responsible for leading the daily operation of the Banquet Department, overseeing event execution, team performance, and service delivery across meetings, weddings,…
Added 8 mins ago
Spa & Wellness Manager
Four Seasons
United States
The Spa & Wellness Manager is responsible for leading the daily operations of the Spa, Fitness Center, and Retail Boutique while ensuring Four Seasons standards are consistently maintained.…
Added 16 mins ago
OV
General Manager | Full-Time | PeoplesBank Arena
Oak View Group
Hartford, CT
- $135,000 to $145,000 USD / year
- Full-time
The General Manager is responsible for the efficient, professional, and profitable operation of the food service operations at the assigned venue. This individual ultimately oversees every…
Added 17 mins ago
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Workplace Hospitality Team Lead
Circles
Memphis, TN
- $21 to $25 USD / hour
…blends hospitality, administrative coordination, and daily operations leadership to deliver best-in-class service to employees, clients, and…
Added 17 mins ago
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Operations Manager
Circles
New Brunswick, NJ
- $80,000 to $83,000 USD / year
As a Operations Manager at Circles, you will take ownership of a dynamic portfolio of workplace hospitality, concierge, and employee experience programs, serving as a strategic operational…
Added 17 mins ago
Concierge Hospitality Manager
Circles
McLean, VA
The role of the Onsite Manager is to offer white glove customer service while also displaying a professional and enthusiastic personality. This is an integral and highly visible role within…

Circles

Operations Manager

New Brunswick, NJ, United States

$80,000 to $83,000 USD / year

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Job details

Pay: $80,000 to $83,000 USD / year
Experience: 5+ years of operations, hospitality, workplace experience, concierge, or customer service leadership experience
Posting language: English
Posted: Oct 16, 2026

Original job description

As a Operations Manager at Circles, you will take ownership of a dynamic portfolio of workplace hospitality, concierge, and employee experience programs, serving as a strategic operational leader across multiple client accounts. This role is responsible for driving exceptional service delivery, optimizing team performance, strengthening client relationships, and ensuring operational excellence across diverse environments including healthcare, corporate headquarters, innovation campuses, and hospitality-focused workplaces.

Acting as the primary liaison between clients, Account Management, frontline teams, and internal departments, you will play a critical role in ensuring programs operate efficiently while consistently exceeding client expectations. This position requires proactive leadership, strong operational acumen, effective communication, and a passion for creating elevated hospitality experiences.

The Operations Manager will support onsite and hybrid teams across multiple accounts, traveling as needed to oversee operations, support launches and transitions, conduct training, address operational challenges, and foster a culture of accountability, hospitality, and continuous improvement.

Location & Travel Expectations The primary client account based in New Brunswick, New Jersey requires onsite operational support a minimum of one day per week, with additional onsite presence and coverage redundancy provided as business needs require. Scheduled onsite support days may vary based on operational demands, client priorities, staffing coverage, and program needs. This role also requires regular travel to support client launches, operational transitions, trainings, onsite team support, audits, hospitality activations, and business continuity efforts across assigned accounts. Flexibility to travel with limited notice is required.

Compensation for this role: $80,000 - $83,000 per year plus annual performance based bonus.

Key Responsibilities:

Operations Account Ownership and Client Engagement:
Serve as the operational lead for assigned accounts, ensuring alignment with client expectations and business goals.
Oversee workplace hospitality and concierge programs across multiple client environments.
Act as the primary liaison between clients, Account Management, onsite teams, and internal partners.
Build strong relationships with client stakeholders and workplace partners.
Represent Circles during client meetings, site visits, launches, and operational reviews.
Continuously identify opportunities to enhance service delivery, introduce innovative hospitality solutions, and support growth opportunities within existing client partnerships.
Resolve escalated client and employee concerns based on operational risks or service gaps with professionalism and urgency.
Ensure teams consistently uphold both client and Circles service standards.
Team Leadership and Development:
Lead and support frontline hospitality and concierge teams across multiple locations.
Foster a culture of accountability, engagement, and service excellence.
Conduct regular team meetings, coaching sessions, and performance discussions.
Oversee staffing, scheduling, PTO approvals, attendance, and daily operations.
Support recruiting, onboarding, and training efforts in partnership with HR.
Address performance concerns and employee relations matters in alignment with company policies.
Encourage employee growth and ongoing development opportunities.
Supervise daily activities by delegating tasks, scheduling, prioritizing activities, and upholding operating standards.
Act as an ambassador of company culture by promoting engagement and encouraging active participation in company initiatives.
Training, Coverage, and Onsite Support:
Travel to client sites to support launches, training, operational transitions, and staffing support.
Provide hands-on operational coverage during staffing gaps, events, or escalations.
Conduct operational audits, service reviews, and client check-ins.
Ensure teams are trained on SOPs, systems, hospitality standards, and client expectations.
Support concierge servicing, visitor management, employee engagement, and hospitality activations.
Strategic and Operational Excellence:
Partner with leadership and Account Management to align operations with client goals.
Lead operational initiatives, process improvements, and service enhancements.
Maintain and update SOPs, training materials, and operational documentation.
Ensure consistency in service delivery and operational standards across accounts through quality assurance initiatives, audits and compliance processes.
Collaborate cross-functionally with HR, Marketing, Technology, Training, and Operations teams.
Utilize systems including Salesforce, HS App, Quick Cases, visitor management systems, and reporting tools.
Financial Oversight:
Optimize staffing levels to meet operational needs while adhering to budgetary guidelines.
Contribute to achieving financial targets, including revenue and unit operating profit (UOP) goals.
Other job-related duties as assigned

Job Specific Competencies:

Inspire and motivate the team to work cohesively.
Communicate clearly in both verbal and written forms.
Provide effective coaching and mentoring.
Build professional relationships and maintain a positive image.
Prioritize tasks and manage time effectively.
Resolve conflicts and initiate solutions to improve productivity.
Maintain a consistently approachable and professional image.
Handle escalated customer concerns and prioritize tasks effectively.
Proactively develop and reinforce operational standards, policies, and procedures.
Create a positive work environment that fosters continuous learning and employee satisfaction

Requirements:

5+ years of operations, hospitality, workplace experience, concierge, or customer service leadership experience
Experience managing multi-site or multi-client operations preferred
Strong people leadership and coaching skills
Exceptional organizational and communication abilities
Ability to manage competing priorities in a fast-paced environment
Experience with hospitality, concierge, workplace services, healthcare, or employee experience environments strongly preferred
Comfortable navigating ambiguity and evolving operational needs
Proficiency with Microsoft Office, Teams, Excel, and operational platforms
Experience with Salesforce or similar CRM systems preferred
Medical, dental, vision insurance starting the first day of the month after hire
401k with match
Life insurance paid for by Circles
Unlimited PTO
Paid holidays
Access to discount programs
4 Week sabbatical every 5 years

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