Customer Service Representative | Entry-Level Logistics Coordinator

Company Description Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half-billion-dollar company, from starting as just a handful of people with Entrepreneurial Spirit as their foundation. Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.

Job Description

**Customer Service Representative | Entry-Level Logistics Coordinator - Fort Wayne, Indiana** Are you ready to launch your career in a dynamic, fast-paced logistics environment? We're seeking a motivated and detail-oriented Customer Service Representative to join our growing team in Fort Wayne. In this entry-level logistics coordinator role, you'll be the backbone of our operations - managing shipments, supporting our drivers, and ensuring our customers receive exceptional service every step of the way. If you're organized, customer-focused, and eager to grow with a collaborative team, we want to hear from you!

• Enter new load orders into our proprietary web-based software with accuracy and efficiency
• Initiate and conduct "check calls" to track and trace drivers on all pickups and deliveries
• Communicate clearly and professionally with drivers to ensure accurate documentation and timely updates
• Monitor freight movement across multiple tracking systems to verify accurate delivery times and proactively notify customers of any potential delays
• Maintain, organize, and collect proper paperwork and documentation for each shipment
• Work cooperatively with Sales, Dispatch, and other team members to troubleshoot customer concerns and develop effective solutions
• Provide clear, concise communication to customers regarding shipment status and any issues that may arise
• Balance multiple tasks simultaneously while maintaining attention to detail and meeting deadlines
• Support the team's efforts by ensuring visibility and maintaining accurate records for all loads

Qualifications

**Required Qualifications:**

• High school diploma or equivalent
• 1-3 years of work experience in customer service, operations, data entry, call center, dispatch, or logistics
• Strong attention to detail and organizational skills
• Ability to prioritize, balance, and manage multiple tasks in a fast-paced environment
• Proficiency with Microsoft Suite and Google Drive
• Excellent written and verbal communication skills
• Demonstrated ability to work effectively in a team-oriented environment
• Problem-solving mindset with the ability to think analytically
• Time management and adaptability skills
• Customer empathy and patience when handling inquiries and concerns

**Preferred Qualifications:**

• Associate's degree or higher
• Call center or customer service experience
• Previous experience in the logistics or transportation industry
• Familiarity with logistics software or web-based tracking systems
• Experience working in a high-volume, deadline-driven environment

Additional Information All your information will be kept confidential according to EEO guidelines.