Registration Assistant, Part-Time

POSITION SUMMARY

Reporting to the Associate Director of Programming and working with direction from the Registrar & Program Operations Coordinator, the part-time Registration Assistant plays an important role in connecting people with Cincinnati Nature Center’s programs, events, and experiences. This position supports the smooth operation of visitor engagement activities through accurate registration processing, data management, administrative support, and excellent customer service.

Direct Reports: None

KEY RESPONSIBILITIES

• Process and manage registrations for public programs, school programs, camps, preschool, events, and other visitor engagement activities, including participant information, payments, cancellations, transfers, and related transactions.
• Enter, update, and maintain program information, schedules, staffing, capacities, and registration details in CNC’s registration systems, website, and other platforms.
• Maintain accurate and organized registration records, databases, spreadsheets, and supporting documentation.
• Review and verify data and information for accuracy and completeness.
• Provide friendly, professional, and responsive customer service to participants, members, and staff, answering questions and helping resolve registration issues using both telephone and email correspondence.
• Support program planning and delivery through administrative tasks.
• Collaborate closely with the Registrar & Program Operations Coordinator and other team members to support effective workflows, maintain data quality, and identify opportunities for improvement.
• Support the development of proficiencies in CNC’s registration and administrative systems, with opportunities to take on additional responsibilities and skills as experience grows.
• Assist with other program operations and administrative responsibilities, as assigned.

These job responsibilities represent only the essential and most significant duties of the position.

This job description does not exclude other work assignments, directives and responsibilities not mentioned herein.

Qualifications

REQUIRED SKILLS AND ABILITIES

SKILLS

• Strong proficiency in Microsoft Excel, including organizing, sorting, filtering, formatting, pivot tables, and managing spreadsheet data.
• Strong computer skills and working knowledge of Microsoft Office applications, including Outlook and Word.
• Familiarity with database-driven systems, registration software, content management systems, human capital management systems, or similar administrative platforms.
• Excellent organizational skills and exceptional attention to detail, accuracy, and thoroughness.
• Strong data entry, record-keeping, and information management skills.
• Strong written and verbal communication and customer service skills.

ABILITIES

• Be a passionate advocate for nature to articulate the mission of Cincinnati Nature Center.
• Communicate effectively and professionally, including oral, written, and listening methods.
• Take pride in producing accurate, complete, and high-quality work, including detailed and repetitive tasks.
• Recognize inconsistencies, troubleshooting routine issues, and approach problem-solving with curiosity and initiative.
• Learn and confidently navigate new software systems, technologies, and administrative processes.
• Manage multiple responsibilities, prioritize effectively, and meet deadlines without compromising accuracy.
• Work independently with accountability while contributing positively to a collaborative team environment.
• Handle sensitive participant, family, and financial information with discretion and confidentiality.
• Follow established procedures while remaining adaptable to changing needs and opportunities for improvement.
• Demonstrate dependability, sound judgment, professionalism, and a commitment to excellent customer service.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required; Associate’s degree or higher preferred
• Previous experience in registration, administrative support, data entry, records management, or a related role preferred.
• Demonstrated proficiency with Microsoft Excel and experience working with spreadsheets and data required.
• Experience using registration systems, databases, or other administrative systems preferred; experience with Altru preferred.

PHYSICAL REQUIREMENTS

• This position requires the following physical activities: pushing, pulling, climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing and visual acuity.

WORK ENVIRONMENT

• Work is primarily performed on-site, indoors in an office environment and outdoors in the nature preserve.
• Regular, on-site work schedule required (e.g., 4 hours per day Monday - Friday).
• Occasional holidays and weekends may be required.

REQUIREMENTS FOR ALL POSITIONS

• Mission Support: Inspiring Conservation through personal experiences, education, and care for the land.
• Essential Qualities: Must enjoy nature, be energized by finding creative solutions, and possess a sense of humor, creativity, and an entrepreneurial spirit.
• Background Checks: Employment is contingent upon the successful outcome of BCI and FBI background checks. Background checks are conducted in compliance with applicable federal and state law, under code 5104.013.
• CPR & First Aid: Certification must be obtained and maintained throughout employment.
• Professional Learning, Development, and Required Training: Employees shall engage in ongoing professional learning and development as well as shall complete ongoing required training relevant to safety, certification, and best business practices.
• Special Events: From time to time, employees shall be required to support special events which may fall outside of the normal work schedule including weekends/evenings.

Cincinnati Nature Center is an Equal Opportunity Employer

We are committed to fair employment practices including conducting business without discrimination based on

race, color, religion, sexual orientation, gender identity, national origin, veteran status, and any other protected class.