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Fire Department Human Resources Manager
County of Alameda
Dublin, CA
…County Emergency Medical Services Agency, Camp Parks Combat Support Training Center, and the cities of Alameda, Fremont, Livermore and Pleasanton. ACRECC is also the Dispatch/System Status…
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Exhibits Manager
NAFSA: Association of International Educators
Washington DC, DC
Oversee booth reservations and the annual rebooking process.
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GE
LVC Coordinator
Gailey Eye Clinic
Bloomington, IL
- $20.5 to $23.8 USD / hour
The Refractive Coordinator works under the direction of the Premium Services and Business Manager and supports the patient-facing and administrative functions of the refractive surgery…
Added 1 min ago
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NBC Local Los Angeles News Internships – Summer 2027
NBCUniversal
Universal City, CA
- $19 USD / hour
At our Universal City office interns will have access to the NBCUCommutes program, which provides fully subsidized transit passes to full-time lower lot employees, good for unlimited rides…
Added 1 min ago
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NBC Local Production, Editorial, and Marketing News Internships – Summer 2027
NBCUniversal
Universal City, CA
- $19 to $20 USD / hour
At our Universal City office interns will have access to the NBCUCommutes program, which provides fully subsidized transit passes to full-time lower lot employees, good for unlimited rides…
Added 1 min ago
System Supervisor, Gas Control (Rotating Shifts Required)
Eversource Energy Service Company
United States
Directs LNG Plant personnel to cool down, send-out, and secure the vaporization process.
Added 1 min ago
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Quality Control Assistant
Housing Authority of the City of Los Angeles
Los Angeles, CA
- $34.3 to $47.36 USD / hour
Characteristics of the Classification: Provides administrative staff support to Directors, Division Heads, and Managers. Assists with the quality control, review, planning and expediting of…
Added 1 min ago
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Janitoral Worker
Aerotek
Poway, CA
- $20 USD / hour
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications,…
Added 2 mins ago
Leasing Director - Marquis at The Cascades
CWS Apartment Homes LLC
Tyler, TX
The Leasing Director works closely with the Community Manager and Regional Manager to support the overall success and financial performance of the property.
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Production Supervisor Support
Aerotek
Windsor, CO
- $35 to $45 USD / hour
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications,…
Added 2 mins ago
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Robot Operator
Aerotek
San Jose, CA
- $30 to $32 USD / hour
…quality inspection, automotive, gaming, military, technical support, and other hands-on or detail-oriented…
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Admistrative Assistant
Aerotek
Ellabell, GA
- $20 USD / hour
…detail-oriented and highly organized Administrative Assistant to support day-to-day office and operational activities. In this role, you will maintain records, scan and file documents,…
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Production Associate
Aerotek
Buffalo Grove, IL
- $18 USD / hour
📈 Production Lead📈 Quality Assurance📈 Repair Technician📈 Manufacturing Technician📈 Engineering Support📈 Office OperationsMany current leaders began their careers on the production…
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Electrical Maintenance Technician
Aerotek
Tooele, UT
- $36.15 USD / hour
Assist and provide technical support to lower-level maintenance technicians, sharing knowledge and guidance as needed.
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Concrete Finisher
Aerotek
DES MOINES, IA
- $25 to $30 USD / hour
…and walls. You will perform precision finishing on retail, office, school, and other commercial projects where glass-smooth finishes and perfectly level floors are essential. The position…
Added 2 mins ago
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Test Technician
Aerotek
Suwanee, GA
- $25 USD / hour
Troubleshoot and resolve manufacturing or design issues in a timely manner to support product quality and customer satisfaction.
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Welder And Fabricator
Aerotek
Des Moines, IA
- $24 to $28 USD / hour
Why Work Here?The organization offers a modern, progressive workspace designed to support both productivity and enjoyment. Team members enjoy a large open kitchen with a fully stocked…
Added 2 mins ago
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Custody Operations Specialist
Aerotek
Minneapolis, MN
- $18 USD / hour
Work EnvironmentThe role is based in a quiet but very large vault that functions as an office warehouse full of physical loan files arranged by customer and loan number. You will be on your…
Added 2 mins ago
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Accountant
Aerotek
Oklahoma City, OK
- $19.23 to $26.44 USD / hour
…approximately 8 hours and occasional additional hours based on business needs. The role focuses on managing daily accounting operations, maintaining accurate financial records, and…
Added 2 mins ago
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Field Access Manager - Diabetes - North Florida
EVERSANA
Remote, United States
- $150,000 to $165,000 USD / year
…contact at designated accounts providing account management support to Healthcare Professionals (HCPs) and their staff on behalf of patients who are prescribed a product for approved…
Added 2 mins ago
Patient Access Specialist I | Mt Rushmore Rd | RCMC Division
Monument Health Rapid City Hospital, Inc.
Rapid City, SD
…front-end patient access and registration functions including support of excellent patient care and seamless revenue cycle process. You are the first person our patients see each time they…
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Patient Access Specialist I | Orthopedic | E Colorado St
Monument Health Spearfish Hospital
Spearfish, SD
…front-end patient access and registration functions including support of excellent patient care and seamless revenue cycle process. You are the first person our patients see each time they…
Added 3 mins ago
Supervisor, Onsite Support Operations, DoorDash for Business
DoorDash USA
Austin, TX · San Diego, CA · Chicago, IL · Denver, CO · Philadelphia, PA · Miami, FL · Phoenix, AZ
DoorDash for Business provides meal solutions to companies. Meal Manager is an automated meal program for offices, and our onsite support team is the face of that program. Onsite Support…
Added 3 mins ago
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Inventory Control Specialist
Staffmark
Sellersville, PA
- $20 to $23 USD / hour
Cross-train to support the DFS business unit.
Added 3 mins ago
Reservation Manager-4
U-Haul Co. of Georgia
Marietta, GA
Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer…

Cigna-Evernorth Services Inc.

Customer Service Supervisor - Express Scripts - Remote

Remote, United States

$51,700 to $86,100 USD / year

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Job details

Pay: $51,700 to $86,100 USD / year
Apply by: Nov 10, 2026
Education: High school diploma
Posting language: English
Posted: Nov 9, 2026

Original job description

Position Summary

As a Customer Service Supervisor, you will lead a team of contact center representatives who support patients and providers with pharmacy needs. You will coach and develop employees, manage daily team operations, and help ensure service and performance goals are met.

This role is a strong fit for a hands-on leader who enjoys developing employees, solving customer issues, and working with others to improve the customer and client experience.

Key Responsibilities

Lead and support a team of 20+ virtual customer service representatives to meet quality, service, and productivity goals.
Conducts proactive call monitoring and data analysis to promptly detect emerging service issues and trends.
Coach employees through regular feedback, performance discussions, and development opportunities.
Manage daily workflow and assign work based on business needs.
Handle escalated customer issues and support timely, effective resolutions.
Partner with other teams to improve the patient, prescriber, and client experience.
Identify opportunities to improve processes and team performance.
Support the hiring, training, and onboarding of new team members.
Create a positive team environment that promotes accountability, collaboration, and strong performance.

Qualifications

High School Diploma or GED required. Bachelor’s degree preferred.
2+ years of frontline leadership or supervisory experience preferred.
Experience in pharmacy benefit management (PBM), specialty medications, healthcare, or a related industry preferred.
Strong communication and people leadership skills.
Ability to coach, develop, and provide clear feedback to employees.
Strong problem-solving skills and ability to make sound decisions.
Ability to handle difficult conversations professionally.
Ability to work well with leaders and other departments to solve customer and business issues.
Strong computer skills, including Microsoft Office and Excel.
Ability to adapt to changing priorities in a fast-paced environment.
Must be able to work a regular shift within the department's hours of operation: Sunday through Saturday, 7:00 a.m. to 12:00 a.m. EST.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 51,700 - 86,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

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