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Churchill Downs Incorporated

Host, Gaming-Ex

Louisville, KY, United States

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Job details

Posting language: English
Posted: Jan 20, 2026

Original job description

Derby City Gaming & Hotel boasts nearly 1,300 of the latest games, a grab-n-go restaurant, Oliver’s Chophouse & Bourbon Bar, a Kentucky Derby-themed hotel, and live music! The newly expanded Derby City Gaming & Hotel was voted one of the “Best Places to Work in Greater Louisville” by Louisville Business First

JOB SUMMARY

The Gaming Host is responsible for developing and maintaining relationships with VIP players to drive engagement, loyalty, and repeat visitation. This role ensures an exceptional guest experience by providing personalized service, executing player events, and exemplifying the company’s mission to deliver an exciting environment and superior guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Proactively cultivate and strengthen relationships with VIP players through personalized communication, including in-person interactions, phone calls, written correspondence, and special events.

• Manage guest requests with a sense of ownership, ensuring timely resolution and complete guest satisfaction.

• Communicate upcoming events, promotions, and property offerings to assigned guests through various channels to increase visit frequency and engagement.

• Plan, organize, and execute VIP events in collaboration with the Marketing team, including telemarketing and guest outreach to confirm participation.

• Issue complimentary items, such as gifts or tickets, in accordance with player activity levels and company guidelines.

• Maintain a visible and approachable presence on the gaming floor, engaging both returning guests and potential new players to promote Player Rewards enrollment.

• Represent the company professionally at off-property events and functions, as needed, to build guest relationships and promote the brand.

• Safeguard the confidentiality of all guest information and interactions.

• Perform additional duties as assigned by management.

Drives adoption and guest understanding of the FastTrack Rewards program, educating guests on tier structures, point formulas, and on-floor validation benefits.
Executes strategic player development initiatives and KPIs focused on high-value player touchpoints, retention, and database expansion.
Supports reciprocal destination exchange and travel partner programs, assisting with VIP trip coordination and hosting as applicable.
Leverages enterprise player systems, including Oasis Loyalty, Oasis Super-PlayMate, and Everi Trilogy promotional kiosks, to analyze guest play and manage customized offers accurately.

REQUIRED SKILLS AND ABILITIES

• Maintain a flexible schedule and high level of accessibility to accommodate business needs, including responding promptly to communications.

• Operate effectively in a fast-paced, high-energy environment while delivering the highest standard of guest service.

• Consistently embody and promote the company’s mission, values, and commitment to providing an exciting and welcoming environment.

• Ensure all player records, reports, and documentation are accurate, complete, and up to date.

• Exercise sound judgment and professional discretion when interacting with VIP guests and issuing complimentary items.

EDUCATION AND EXPERIENCE

• One (1) to two (2) years of Gaming Host or related hospitality experience preferred.

• High school diploma or equivalent required.

• Strong knowledge of player management systems, casino operations, and Microsoft Office applications.

• Must be able to obtain and maintain a valid Racing License.

Proficiency with player management systems, Oasis Loyalty, Oasis Super-PlayMate, Trilogy, Everi Trilogy promotional kiosks, technical gaming products, and Microsoft Office.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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More about this job

Skills

Communication skills
Collaboration
Telemarketing
Represent the organisation
Confidentiality
Promote company
Documentation
Microsoft Office

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