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Chromascape Inc.

Account Manager

Independence, OH, United States

Remote

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Job details

Workplace: Remote
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Title:

Account Manager, Mulch Midwest

Reports to:

Director, Sales

Department:

Sales

Status:

Full Time, Exempt

Primary Location:

Remote

Position Summary:

The Account Manager is accountable for developing strong customer relationships, driving profitable revenue growth, identifying new business opportunities, and ensuring customer needs are effectively aligned with ChromaScape's manufacturing, technical, and operational capabilities.

Essential Role Responsibilities & Functions:

Customer Relationship Management

Build and maintain strong, long-term relationships with assigned customers through regular communication and in-person engagement.
Serve as the primary commercial contact in assigned market ensuring timely communication, issue resolution, and alignment between customer expectations and ChromaScape's operational and technical capabilities.
Develop a thorough understanding of each customer's business objectives, and challenges to identify opportunities that strengthen the partnership.
Lead customer business reviews and strategic discussions to evaluate performance, address concerns, and identify opportunities for continuous improvement.
Promote, attend and support trade shows designed to strengthen customer relationships.

Sales & Revenue Growth

Own the commercial performance of assigned accounts, including revenue growth, margin performance, customer retention, and achievement of established sales objectives.
Identify opportunities to expand existing business through new products, applications, market opportunities, and additional service offerings.
Prepare and deliver customer presentations, proposals, quotations, and commercial recommendations that support business development initiatives.

Commercial Strategy & Execution

Develop and implement account strategies that align customer objectives with ChromaScape's products, services, and operational capabilities.
Consult with business unit leader and negotiate pricing, contracts, renewals, and commercial terms while balancing customer relationships with company objectives.
Collaborate with technical, marketing, customer service, and operations teams to execute customer strategies and resolve commercial issues.
Demonstrate product performance in comparison to competitive products.

Market Analysis & Reporting

Monitor customer performance, industry trends, and competitive activity to identify risks and opportunities.
Maintain accurate sales forecasts, customer activity, pipeline information, and customer records to support business planning and leadership reporting.
Travel regularly to customer locations to strengthen relationships and support ongoing business activities.
Perform other duties as assigned.

Education & Experience

Bachelor’s degree in business, Marketing, Chemistry, Engineering, or a related field preferred.
Master's degree or other advanced education is a plus.
Three to five years of progressive experience in B2B account management, Sales, client success or relationship management within manufacturing or industrial markets.
Experience in the wood products, or color-enhanced mulch industry preferred. Candidate should possess a strong understanding of wood processing operations and equipment, including screening, coloring, and material handling systems.
Demonstrated success managing strategic customer relationships, negotiating commercial agreements, and driving profitable growth.

Required Capabilities (Knowledge, Skills & Abilities)

Strong commercial and business acumen with the ability to balance customer needs and company objectives.
Ability to build credibility and develop long-term relationships with customers at multiple organizational levels.
Excellent negotiation, communication, and presentation skills.
Strong analytical and problem-solving abilities.
Ability to understand technical products and communicate complex information effectively.
Ability to manage multiple accounts, priorities, projects, and deadlines.
Strong organizational and time management skills.
Self-directed with the ability to work independently while collaborating effectively across functions.
Demonstrates sound judgment, professionalism, and customer focus.
Financial acumen with the ability to understand pricing, contracts, revenue and profitability.

Systems & Tools (Certifications, Licenses, Software Programs)

Proficient in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint.
ERP and sales reporting systems. (Experience in Acumatica a plus).
Valid driver's license with the ability to maintain insurability under company standards.

Page Break

Work Environment & Physical Requirements

This position requires frequent travel to customer locations, manufacturing facilities, and company sites. The role combines office work, customer meetings, and time spent in industrial manufacturing environments. Appropriate personal protective equipment (PPE) must be worn when required by customer or company safety policies.
Ability to travel extensively by automobile and commercial airline.
Ability to operate a motor vehicle.
Ability to sit, stand, walk, bend, reach, and move throughout customer facilities for extended periods.
Ability to use standard office equipment, including computers, mobile devices, and presentation technology.
Ability to occasionally lift and transport product samples or materials weighing up to 25 pounds.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not intended to be an exhaustive list of duties or responsibilities. The Company reserves the right to modify this role as business needs change.

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More about this job

Skills

Customer relations
Identify new business opportunities
Communication skills
Process improvement
Sales
Presentation skills
Customer service
Market analysis
Reporting
Leadership
Wood products
Material handling
Negotiation
Problem solving
Time management
Work independently
Financial capability
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
ERP
Valid driver's licence
Personal protective equipment
Office equipment

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