Onboarding Manager

Summary

Our Distribution organization is the face of One Chobani in the marketplace, connecting great products, to disciplined execution so more consumers can access the brands they love. Sales Activators and their managers work in stores every day to make sure One Chobani products are in the right place, at the right time, with the right level of service, visibility and availability, all while providing continuous feedback to our internal business partners.

The Onboarding Manager owns the end-to-end onboarding experience for every new contributor on the One Chobani Retail Team, from accepted offer through field readiness, certification and transition to the hiring manager. This role is accountable for the onboarding process and outcome, including program design, stakeholder coordination, Day 1 readiness, training delivery, certification, measurement and continuous improvement. The role works closely with the Distribution Capabilities Team, People Team, Talent Development, IT, hiring managers and Retail leadership to deliver a consistent, welcoming and effective new-hire experience.

Responsibilities

Training Content and Launches

• Create and maintain relevant training material for field work through partnerships with key stakeholders – People Team, Talent Development, Customer Sales, Retail Leaders, etc.
• Keep decks, links, and the retail SharePoint site accurate and easy to find.
• Launch continuous updates to the field whenever an item, tool or process changes.

Onboarding Program Ownership

• Own the end-to-end onboarding experience from accepted offer through field readiness, certification and transition to the hiring manager, in alignment with broader company start dates.
• Build and maintain a standardized onboarding journey, including milestones, learning objectives, required activities, stakeholder responsibilities and handoffs.
• Serve as the central point of accountability across Recruiting, People Team, Talent Development, IT, Distribution Leadership, ensuring onboarding requirements are completed on time and risks are driven through resolution.
• Maintain visibility to the hiring and start-date pipeline and proactively plan onboarding cohorts, facilitator capacity, travel, resources and materials based on anticipated hiring volume.
• Ensure new hires have the required communications, systems access, tools, equipment, training materials and travel details before Day 1; identify and escalate readiness gaps before the employee starts.
• Act as the primary onboarding point of contact for new hires from pre-boarding through completion of the formal onboarding program.

Training Facilitation and Delivery

• Deliver all critical onboarding sessions to newly hired Retail Team members
• Establish a consistent handoff to hiring managers following onboarding and certification, including completion status, assessment results, identified development needs and recommended coaching priorities.
• Stay current on all field roles through store walks and time spent in market.
• Gather structured feedback from new hires, hiring managers and facilitators to assess the onboarding experience and identify improvements.

Tools and Technology

• Coordinate with functional owners to confirm all required tools, systems and access are available and understood before new hires enter the field.
• Utilize ongoing feedback, observations in market, and internal resources to continuously improve tools and processes

Certification

• Design, implement, and manage a training certification process for hiring managers, providing a standardized method to document that new hires have received, understood, and can apply required training content.
• Review certification results, onboarding data and stakeholder feedback to identify trends, address gaps and improve content, delivery methods and time to field readiness.

Requirements

• Bachelor’s degree in a related field, or years of experience in combination with education
• One to two years of experience in training, facilitation or onboarding in a sales or retail environment strongly preferred
• Strong in-person and virtual facilitation and communication skills: clear, concise with a high sense of urgency, in front of groups, in emails, and across Teams platforms
• Experienced presenter and content builder
• Strong organization skills and the ability to adapt quickly to changing deadlines and business priorities
• Demonstrated experience owning cross-functional programs, establishing clear accountability and driving deliverables through completion without direct authority
• Works independently and shows initiative: keeps their own calendar and tasks organized, acts on updates without waiting for direction, and takes finished work to the approver group
• Comfort learning new platforms and teaching others
• Proficiency with Microsoft 365, including Teams, SharePoint and PowerPoint
• CPG or Retail Sales Experience Required
• Role is based in the One Chobani Frisco, TX office and aligned to company in office expectations.
• Some travel required including overnight stays.

Preferred

• Proficiency with AI tools
• Experience with Smartsheet

About Us

Chobani is a food maker with a mission of making high-quality and nutritious food accessible to more people, while elevating our communities and making the world a healthier place. In short: making good food for all. In support of this mission, Chobani is a purpose-driven, people-first, food-and-wellness-focused company, and has been since its founding in 2005 by Hamdi Ulukaya, an immigrant to the U.S. The Company manufactures yogurt, oat milk, and creamers – Chobani yogurt is America's No.1 yogurt brand, made with natural ingredients without artificial preservatives. Following the 2023 acquisition of La Colombe, a leading coffee roaster with a shared commitment to quality, craftmanship and impact, the Company began selling cold-pressed espresso and lattes on tap at cafés nationwide, as well as Ready to Drink (RTD) coffee beverages at retail. In 2025, Chobani acquired Daily Harvest, a modern brand offering consumers nutritious, delicious and convenient ready-to-make meals.

Chobani uses food as a force for good in the world – putting humanity first in everything it does. The company's philanthropic efforts prioritize giving back to its communities and beyond. Chobani manufactures its products in New York, Idaho, Michigan and Australia, and its products are available throughout North America and distributed in Australia and other select markets.

For more information, please visit www.chobani.com or follow us on Facebook, Twitter, Instagram and LinkedIn.

Chobani is an equal opportunity employer. Chobani will not discriminate against any applicant for employment on any basis including, but not limited to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military and/or veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification protected by federal, state, and local laws.

The salary range for this full-time position is $85,000.00 - $134,200.00, + bonus + equity + benefits. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Chobani provides a comprehensive benefits package, including medical, dental, vision coverage, disability insurance, health savings account, flexible spending accounts, and tuition reimbursement. To help save for the future, all employees are eligible for a 401k match of 100% on up to 5% of eligible pay. To support growing families, we provide fertility and childcare assistance, and 12 weeks of parental leave at full pay after six months of continuous employment. In addition, we provide wellness resources which include an employee assistance program, fitness discounts, a wellness reimbursement, on-site gym access (certain locations) and a monthly wellness newsletter to connect you with resources and timely information. We offer various types of paid time of including: 120 hours of paid time off, 11 holidays, and paid volunteer time off.