Administrative Supervisor, CA & Virtual Care

About Child Mind Institute We're dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We've become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments.

Position Details:

As part of the Clinical Administrative team, you will report to the Director, Clinical Operations. You will supervise staff associates and support efficient, consistent, and patient-centered practice operations. You will provide day-to-day oversight, training, workflow coordination, issue resolution, and operational support across assigned areas of clinical administration. Depending on the assigned portfolio, this role may support workforce operations, health information and documentation, trainee and education operations, California and virtual operations, revenue operations, or other clinical administrative functions. Across all areas, you will partner with clinical operations leadership and cross-functional teams to strengthen workflows, promote accountability, improve communication, and ensure high-quality experience for patients, families, clinicians, trainees, and staff. This is an non-exempt, full-time, fully on-site position located in our CA office or other relevant location. The in-office requirement and schedule are subject to change based on the needs of the program and the organization.

You Will:

• Support and train staff associates to provide high-quality patient and family experience.
• Lead staff meetings and participate in operations meetings focused on workflows, training, team building, and standardization.
• Collaborate across clinical administration, clinical leadership, intake, revenue cycle, IT/EHR, facilities, and other cross-functional teams.
• Resolve or escalate scheduling, patient service, staff workflow, and administrative concerns.
• Support onboarding, training, workflow improvement, communication standards, and consistent departmental practices.
• Oversee California, virtual, and assigned clinical location operations to ensure effective coordination of location-specific workflows, facilities and administrative needs, virtual care processes, and communication across clinical and operational teams.
• Coordinate clinical revenue and financial administration by supporting accurate scheduling, billing, charge capture, financial aid, productivity and utilization processes, payment activities, and resolution of revenue-cycle workflow issues.
• Lead cross-functional initiatives and operational improvements by partnering with clinical leadership and internal teams to strengthen processes, implement changes, standardize practices, and resolve operational barriers.
• Ensure consistent administrative practices and service delivery across assigned clinical functions by supporting effective workflows, communication, accountability, and operational needs affecting patients, families, clinicians, trainees, and staff.
• Ensure administrative workflows comply with HIPAA, privacy, documentation, and organizational standards.
• Provide direct administrative support or coverage as needed to maintain continuity of clinical operations.
• Perform additional job-related duties as needed.

You Have:

• Bachelor's degree required; degree in healthcare administration, business administration, psychology, or a related field preferred
• 4+ofrelevantadministrativeorofficeexperiencerequired.

#LI-on-site.

Our Benefits Our great compensation package and benefits include medical insurance, 401(k), paid parental leave, dependent care, discounted tickets and entertainment perks programs. For more information about our benefits, please visit our employee benefits website.

Pay Range The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.

EEO Disclaimer Child Mind Institute is committed to fostering an inclusive and equitable workplace where all individuals are treated with respect and dignity. We are proud to be an equal opportunity employer and prohibit discrimination and harassment of any kind.

We provide equal employment opportunities to all employees and applicants for employment, regardless of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship status, marital status, military or veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by applicable federal, state, or local laws.

In compliance with California law, we also prohibit discrimination based on reproductive health decision-making, status as a victim of domestic violence, sexual assault, or stalking, or any other category protected by the California Fair Employment and Housing Act (FEHA). In New York, we extend this prohibition to include status as a victim of domestic violence, familial status, or any other characteristic protected by the New York State Human Rights Law (NYSHRL).

Child Mind Institute is dedicated to ensuring accessibility and reasonable accommodations for individuals with disabilities or medical conditions. If you require an accommodation to participate in the application process or perform your job, please contact our HR Department at hr@childmind.org

This policy applies to all aspects of employment, including recruitment, hiring, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.