Subsidy Navigator, Level II

Charlotte, NC | Full-Time | Hybrid Opportunity

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Work Model: Initially onsite; transitions to hybrid (3 days onsite / 2 days remote) upon successful completion of training and demonstrated proficiency in caseload management

Make a Difference for Families in Our Community

Child Care Resources Inc. (CCRI) is a mission-driven nonprofit dedicated to expanding access to high-quality, affordable child care. We support families, strengthen communities, and help children thrive. Join a team where your work directly impacts families’ stability and success.

The Role

We are seeking a driven and compassionate Child Care Subsidy Navigator to guide families through the eligibility process for child care assistance programs. This role is essential to ensuring families receive and maintain access to critical child care resources. Level placement is based on education and experience.

Requirements

What We’re Looking For

Level II: Bachelor’s degree in Social Work or a related field

Strong analytical and documentation review skills

Ability to manage deadlines and caseloads in a fast-paced environment

Excellent communication and customer service skills

Attention to detail and commitment to compliance

Bilingual skills are a plus