Team Director

Operations Director Chick-fil-A Hwy 78 & Vista Village Are you a strong leader who thrives in a fast-paced, people-focused environment? Do you have a passion for developing others, running efficient operations, and building a thriving culture grounded in values? Chick-fil-A Hwy 78 & Vista Village is seeking a high-capacity Operations Director to lead and oversee the daily operations of our restaurant. This individual will ensure excellence in food quality, hospitality, cleanliness, and team leadership - while championing our vision of Winning Hearts Every Day through good food, served by hospitable people, quickly in a clean and safe environment. This role is ideal for someone pursuing a long-term career in restaurant leadership, preparing for Chick-fil-A’s Leadership Development Program, or aspiring to become an Owner/Operator.

Key Responsibilities

Operational Leadership

• Oversee and execute day-to-day operations, including opening and closing routines, shift execution, and ensuring systems run with excellence
• Maintain consistent high standards for food safety, food quality, speed of service, and cleanliness
• Monitor and manage food costs, inventory, and waste to support profitability goals
• Maintain a safe, secure, and welcoming environment for both team members and guests

Financial Stewardship

• Oversee cash handling, deposits, and shift-level financial controls
• Help manage labor costs in alignment with operational goals
• Monitor KPI performance and implement strategies to drive operational efficiency and guest satisfaction

People Leadership

• Lead and develop a team of leaders and team members (team of teams model) across front of house and back of house
• Create an environment where individuals feel valued, challenged, and equipped to succeed
• Serve as a coach and mentor to emerging leaders within the restaurant
• Collaborate with other Directors and the Operator on staffing, scheduling, and team growth

Culture & Vision Alignment

• Champion Chick-fil-A’s core values and create a culture of care, hospitality, and excellence
• Take ownership of our vision: Winning Hearts Every Day
• Be a culture carrier - modeling servant leadership, integrity, and professionalism at all times

Leadership Development

• Collaborate closely with high-level leaders to refine your leadership skills and strategic thinking
• Participate in ongoing personal and professional growth opportunities
• Contribute to long-term planning and innovation within the restaurant

Qualifications

• Proven leadership experience (3+ years preferred), ideally in a high-volume restaurant or retail environment
• Experience leading large teams (40+ team members); total restaurant size of 100+ employees preferred
• Strong understanding of food safety, quality assurance, and cost control
• High emotional intelligence and strong interpersonal skills
• Committed to excellence, hospitality, and continuous improvement
• Passion for Chick-fil-A’s mission, values, and guest service philosophy
• Ability to work full-time with a flexible schedule, including early mornings, evenings, and weekends as needed
• Bachelor's degree preferred, or equivalent work experience

Why This Role

• Work directly with an experienced Operator and high-level leadership team
• Develop skills for potential advancement to Chick-fil-A’s Leadership Development Program or Owner/Operator track
• Be part of a brand known for hospitality, service, and excellence
• Make a real impact on the team, guests, and Vista community every day

Ready to lead with purpose, serve with excellence, and grow with a world-class brand? Apply today and become part of the Chick-fil-A Hwy 78 & Vista Village leadership family. Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.