Job Title: Shift Leader Company: Chick-fil-A Location: North Canton FSU Reports To: Operations Director
Mission
To lead the front-line team by creating a culture of excellence through strong communication, guest focus, and operational execution - ensuring smooth shifts, empowered team members, and consistently high guest satisfaction. Outcomes
- Execute daily shift plans with clarity, urgency, and team alignment - ensuring all roles are filled and systems are followed.
- Maintain Speed of Service under 3:30 and order accuracy > 99% during assigned shifts.
- Conduct 2 team member check-ins per week, offering real-time coaching, encouragement, and feedback.
- Achieve 90%+ team member satisfaction on anonymous monthly zone surveys.
- Drive consistent cleanliness and food safety excellence, with 100% completion of all shift checklists and immediate escalation of any issues.
- Model high standards of hospitality, personally engaging with at least 10 guests per shift.
- Partner with Directors to identify and elevate at least 1 emerging leader quarterly.
- Ensure team compliance with CFA One guest sign-ups, digital upselling, and zone-specific promotions.
Competencies Behavioral Fit
- Strong communication and team leadership
- Operational awareness and multitasking
- Decision-making under pressure
- Personal accountability and resilience
- Guest-first focus
- Ability to resolve conflict quickly and gracefully
- Timely follow-through
- Adaptability and initiative
Cultural Fit
- Enthusiastic and empowering presence
- Models grace under pressure
- Generous with encouragement and accountability
- Truth-driven in correction and coaching
- Consistently upholds CFA values and brand standards
- Invested in people and process growth
Married to the Mission: Grow People, Grow Business, but dating the Methods. Vision: To provide Excellence through Hospitality to help our community Grow. Values: Excellence, Hospitality, Growth Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.