Senior Leadership oversees the operations of the restaurant typically with a focus in one of three areas - Culinary, Drive-Thru, or Service and Hospitality - and owns its results end to end: the team it develops, the operation it runs, and the experience it delivers to every guest. This is a hands-on leadership role. Senior Leadership works hands on in operations during peak periods, leads the leaders within the department, and partners with other senior leadership to run the restaurant as one team. Senior Leadership is accountable for people, quality, speed, accuracy, food safety, cleanliness, and the financial performance of their department. They set the standard, coach to it daily, and build a bench of team members and leaders ready for the next step.
Position Type:
Pay: $50,000+ per year*, based on experience, for a full-time hourly leadership position. Senior Leadership is paid hourly and works an average of 45 hours per week across dayparts, including peak lunch and dinner periods and Saturdays.
Our Benefits Include:
- Paid time off (PTO)
- 401(k) with company match
- Health insurance
- Dental insurance
- Vision insurance
- Uniform allowance
- Paid meals
- Paid educational benefits
Senior Leadership Responsibilities:
People and Leadership
- Model Chick-fil-A hospitality and a positive accountable team culture
- Lead, coach, and develop team leaders and team members in the department
- Support recruiting, interviews, onboarding, and training for new department hires
- Conduct regular coaching conversations, evaluations, and development plans
- Build weekly schedules that meet labor targets and cover peak dayparts
Operations
- Direct daily operations and shift execution in the assigned department
- Uphold all brand standards for quality, cleanliness, and food safety
- Own department systems, checklists, and readiness for every daypart
- Identify bottlenecks and put lasting fixes in place
Guest Experience
- Ensure every guest receives fast, accurate, and genuinely caring service
- Monitor guest feedback and department scores; lead the response plan
- Recover guest concerns on the spot and follow up when needed
Business Results
- Track and own department metrics: sales, labor, food cost, speed, accuracy, and guest scores
- Control waste, inventory, and ordering within the department
- Report results to senior leadership and lead monthly department planning
- Define and execute department goals
DEPARTMENT FOCUS AREAS
Senior Leadership is assigned to one department. Core leadership expectations are the same; the focus below is what success looks like in that assignment.
Culinary
- Food quality, taste, and presentation on every item, every time
- Food safety, cleanliness, and equipment care throughout the back of house
- Throughput and wait times during peak periods without sacrificing safety and quality
- Inventory, prep, waste, and food cost control
Drive-Thru
- Speed, order accuracy, and a smooth flow from order point to window
- Staffing and positioning for peak volume, including outside order-taking
- Drive-thru technology, headsets, and payment accuracy
- Guest care that stays personal, even at high volume
Service and Hospitality
- Dining room, front counter, and guest experience throughout the restaurant
- Second-mile service, table touch-ins, and guest recovery
- Catering, community-facing service, and in-restaurant events support
- Cleanliness and atmosphere guests notice the moment they walk in
QUALIFICATIONS
- Previous restaurant or hospitality leadership experience; quick-service leadership strongly preferred
- Experience leading a team, coaching performance, and holding standards
- Strong communication, organization, and decisionmaking under pressure
- A track record of developing other leaders, not just running shifts
- Available for a full-time schedule including mornings, evenings, and Saturdays; restaurants are closed on Sundays
- Able to stand and work on your feet for extended periods and lift up to 50 lbs
- Comfortable working in a fast-paced culinary and drive-thru environment
- High school diploma or equivalent; additional education is a plus
Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.
