On Call Cow Mascot

On-Call Cow Mascot RER Enterprises- Chick-fil-A Mall at Wellington Green & Royal Palm Beach Job Summary As an On Call Mascot you represent our Chick-fil-A locations in the community by bringing energy, enthusiasm, and fun to events and promotional activities. This role is responsible for engaging with guests of all ages in a positive, upbeat manner to uphold Chick-fil-A values and elevate the guest experience. The On Call Mascot plays an important role in maintaining and strengthening community relationships while upholding brand standards and a level of professionalism.

Responsibilities

• Perform as the Chick-fil-A cow during scheduled events, community appearances, and in-restaurant promotions
• Entertain and engage with guests in a friendly and professional manner
• Partner with the Marketing Team to understand and meet brand growth goals for RER
• Follow event scripts or direction when required
• Uphold the Cow Character standards required by Chick-fil-A Inc.
• Maintain clear non-verbal communication with Handlers at all times to ensure safety and security of guests and team members
• Assist in setup and breakdown of events as needed Success Metrics We know that the On Call Mascot is successfully meeting and exceeding role expectations if:
• Standards of the brand for Cow Characters are being upheld
• Goals are being met for event turnout and sales
• CEM scores regarding guest satisfaction are above market during in-store events Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.