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Leadership Development Position

  • Knoxville, TN, United States

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Original job description

About the Opportunity We are looking for a driven leader who wants more than “just running shifts.” This role is designed for a self‑starter who is hungry to grow, influence others, and help lead our restaurant to the next level --- Who We Are At Chick-fil-A, we work to “have a positive influence on all who come in contact with Chick-fil-A,” and we are committed to creating a workplace where everyone is treated with honor, dignity, and respect. Our restaurant is fast-paced, team-focused, and intentionally develops leaders for long-term success inside and outside the business. --- What You’ll Do

In this leadership development position, you will:

  • Lead daily operations, ensuring excellent food quality, speed of service, and a clean, safe environment
  • Set clear goals for each shift, communicate expectations, and hold the team accountable to Chick-fil-A standards
  • Coach and develop team members through on-shift feedback, intentional conversations, and modeling the behaviors you expect
  • Solve problems proactively, anticipate bottlenecks, and make decisions that support both people and results
  • Support senior leadership with projects that go beyond the shift (systems improvement, training, people development, or operations initiatives, depending on your strengths)
  • Protect and champion our culture by demonstrating genuine hospitality, servant leadership, and strong character in every situation --- This Role Is More Than “Shift Lead”

This position is ideal for someone who:

  • Wants to learn how the business works, not just how a shift runs.
  • Gets energy from setting goals, tracking results, and celebrating wins with the team.
  • Desires growing into higher levels of responsibility (training, people & talent, operations, or director-level leadership over time)
  • Sees themselves as a multiplier - developing others, not just managing tasks. --- What We’re Looking For
  • Proven leadership experience (in restaurants, retail, school, church, sports, or similar) with a track record of influence and follow-through.
  • Self-motivated, takes initiative without waiting to be told what to do
  • Goal-oriented, organized, and able to execute at a fast yet excellent pace.
  • Strong communicator who gives clear direction and helpful feedback while treating people with respect
  • Passion for serving guests and building a positive, caring team culture
  • Availability for a mix of opening, mid, and closing shifts, including Fridays and Saturdays --- Growth & Development

In this role you will:

  • Receive intentional leadership coaching, clear performance expectations, and regular feedback
  • Have opportunities to grow into higher levels of leadership based on performance, initiative, and alignment with our values
  • Build real-world skills in operations, people leadership, problem solving, and business acumen that can prepare you for future director roles, owning a business, or Chick-fil-A’s Leadership Development opportunities Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
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Skills

  • Leadership
  • Coaching
  • Problem solving
  • Teamwork

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