HR & Administrative Director

HR & Admin Director Location: Chick-fil-A Del Sur Position Type: Full-Time (Director Level) Reports To: Operator / Executive Leadership Position Summary The HR & Administrative Director is a senior executive leader responsible for cultivating a world-class workplace culture, driving employee engagement, managing end-to-end talent lifecycle processes, and maintaining strict legal and HR compliance at Chick-fil-A Del Sur. This role oversees onboarding, training systems, payroll administration, employee relations, administrative invoicing, and team-building events. Additionally, this Director directly supports restaurant operations as needed to maximize store efficiencies, productivity, and overall profitability. Key Roles & Responsibilities

1. Talent Lifecycle, Training & Onboarding

• Onboarding & Offboarding: Lead seamless onboarding experiences for new hires, ensuring all compliance documentation, system access, and initial orientations are completed smoothly.
• Training Oversight: Coordinate storewide training programs, tracking progression from initial training modules to advanced leadership competencies.
• Leadership Development: Partner with executive leadership to design, mentor, and track growth pipelines for emerging leaders and team members.

2. Culture, Morale & Employee Engagement

• Culture & Morale: Foster a caring, high-performance work environment rooted in Chick-fil-A core values, elevating overall team morale and pride in the restaurant.
• Employee Engagement & Retention: Develop proactive engagement initiatives, feedback loops, and recognition programs to minimize employee turnover and retain top talent.
• Team Outings & Events: Plan and execute storewide team outings, celebrations, and appreciation events to strengthen relationships and team unity.

3. HR Administration, Payroll & Financial Compliance

• Payroll Management: Oversee accurate and timely payroll processing, timecard auditing, wage compliance, and paid time off (PTO) tracking.
• Administrative Invoicing: Process HR-related and administrative invoices, managing vendor billing, subscriptions, and administrative documentation.
• Turnover Analytics: Monitor and analyze turnover trends, identifying root causes and implementing strategies to improve workplace retention.

4. Legal & HR Compliance

• Legal & HR Compliance: Enforce full compliance with federal, state (California), and local labor laws, safety standards, workplace posters, and corporate policies.
• Legal Updates & Information: Stay current on evolving employment law updates, wage-and-hour policies, leaves of absence, and handbook updates, ensuring leadership is informed and aligned.
• Employee Relations: Serve as the confidential point of contact for employee inquiries, conflict resolution, performance documentation, and HR policies.

5. Operational Support & Performance Optimization

• Operational Support: Directly support daily FOH and BOH operations as needed to maximize throughput, operational efficiencies, productivity, and overall restaurant profitability.

Qualifications & Core Competencies

• Experience: 3+ years of progressive leadership experience, ideally within high-volume QSR, retail, or hospitality operations.
• HR Expertise: Strong working knowledge of employment laws (including California labor laws), payroll processes, onboarding structures, and HR compliance frameworks.
• Culture & Engagement Focus: Passion for building strong workplace cultures, driving high retention rates, and leading employee development initiatives.
• Administrative & Financial Aptitude: High attention to detail in managing payroll processing, invoice tracking, and employee records.
• Operational Adaptability: Willingness to step onto the floor and support operations during peak periods to maintain store efficiency and team alignment.