Hospitality Professional (PM Shift)

Job description:

Overview

As a Hospitality Professional Team Member at Chick-fil-A Florissant, you are the face of our brand and the first point of contact for our guests. This full-time role requires a high-energy individual who is committed to providing "Genuine Hospitality" in a fast-paced environment. You will rotate between Front Counter and Drive-Thru operations, ensuring every guest receives accurate service with a smile and a "My Pleasure." Duties

Front Counter Excellence:

• Order Taking: Greet guests with a warm welcome, listen carefully to their needs, and accurately enter orders into the POS system.
• Guest Connection: Maintain eye contact, share a smile, and use a friendly tone of voice to create a welcoming atmosphere.
• Meal Delivery: Accurately identify guests using table markers or descriptors and confirm the order upon presentation to ensure 100% accuracy.
• Payment Processing: Handle cash and credit transactions securely, scan mobile devices for the Chick-fil-A App, and provide receipts.
• Dining Room Stewardship: Proactively refresh beverages, clear trays, and ensure the dining area is spotlessly clean for our guests.

Drive-Thru Operations:

• Upstream Ordering: Work outdoors in the drive-thru cockpit or as a mobile order taker (iPOS), braving the elements to serve guests quickly and efficiently.
• Safety First: Adhere to all safety protocols, including wearing high-visibility reflective vests and staying within designated "safe zones" near moving vehicles.
• Speed & Accuracy: Maintain a sense of urgency to keep the line moving while ensuring every order is double-checked for accuracy.
• Window/Door Operations: Efficiently present meals and process payments at the window or hospitality door, ensuring a fond farewell to every guest.

Core Competencies & Expectations

• Reliability: As a full-time Team Member, you are a cornerstone of our daily operations. Consistent attendance and punctuality are non-negotiable.
• The "Second Mile" Service: Go above and beyond guest expectations by anticipating needs (e.g., offering extra napkins or sauce before being asked).
• Language of Hospitality: Consistently use professional and kind language, specifically responding with "My Pleasure" to every expression of gratitude.
• Teamwork: Embody our value of "Better Together" by supporting fellow Team Members and communicating clearly during peak hours.
• Cleanliness: Maintain a "Clean as You Go" mentality, ensuring all FOH workstations, floors, and equipment are sanitized and organized.

Requirements

• Availability: Must be available to work full-time hours (32-40+ hours per week) with open availability for various shifts, including mornings, evenings, and Saturdays.
• Physical Stamina: Ability to stand for long periods and work outdoors in various weather conditions (heat, cold, rain) for Drive-Thru shifts.
• Professionalism: Must adhere to Chick-fil-A grooming and appearance standards (clean-shaven, hair pulled back, no fake nails/polish, etc.).
• Character: A heart for service, a positive attitude, and a desire to pursue excellence in a high-pressure environment.

Why Work at Chick-fil-A Florissant?

• Closed on Sundays: Enjoy a guaranteed day off every week to spend with family or friends.
• Leadership Opportunities: We love to promote from within and offer clear paths for growth into leadership roles.
• Scholarship Opportunities: Access to Chick-fil-A’s Remarkable Futures scholarships.
• A Culture of Care: Work in an environment where you are treated with honor, dignity, and respect.

Join us in creating memorable experiences for our guests! We’re dedicated to fostering a lively work environment where your energy makes a difference. All positions are paid roles that support your growth in the food industry while offering valuable skills that can elevate your career.

Benefits:

• Dental insurance
• Disability insurance
• Employee discount
• Food provided
• Health insurance
• Paid training
• Referral program
• Tuition reimbursement
• Vision insurance

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.