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Chick-fil-A

Catering Manager

York, PA, United States

Full-time

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Job details

Job type: Full-time
Posting language: English

Original job description

Catering Manager Chick-fil-A | Full-Time Position Overview The Catering Manager is responsible for leading and growing the restaurant's catering business while delivering exceptional hospitality and outstanding customer experiences. This individual will oversee all aspects of catering operations, including order coordination, food preparation, delivery, customer relationships, and business development. The ideal candidate is highly organized, dependable, enthusiastic, and passionate about serving others. They will take ownership of the catering department, build strong relationships within the community, and work alongside the restaurant leadership team to achieve operational and sales goals.

Key Responsibilities

Catering Operations & Execution

Oversee the daily operations of the catering department, ensuring orders are accurate, timely, and presented to Chick-fil-A standards.
Coordinate catering orders from placement through preparation, packaging, and delivery.
Manage catering schedules and delivery drivers.
Ensure catering equipment, supplies, and inventory are properly maintained.
Monitor food quality, presentation, and accuracy for every catering order.
Coordinate with kitchen and front-of-house teams to ensure smooth execution.

Sales & Brand Development

Develop strategies to grow catering sales and increase brand awareness within the community.
Proactively build relationships with local businesses, schools, churches, organizations, and community leaders.
Identify opportunities for new catering partnerships and repeat business.
Follow up with customers to encourage repeat orders and build lasting relationships.
Track catering sales, customer feedback, and performance goals.
Represent Chick-fil-A professionally at community events and networking opportunities.

Customer Service & Hospitality

Deliver exceptional customer service and create memorable catering experiences.
Communicate with customers regarding orders, special requests, delivery details, and feedback.
Resolve customer concerns promptly and professionally.
Ensure every catering interaction reflects Chick-fil-A's commitment to genuine hospitality.

Qualifications & Skills

Previous leadership, management, catering, hospitality, or food service experience preferred.
Strong organizational, communication, and time-management skills.
Excellent customer service and relationship-building abilities.
Ability to multitask and manage multiple orders and deadlines.
Strong problem-solving and decision-making skills.
Comfortable with sales goals, networking, and business development.
Proficient with basic computer systems, email, and scheduling tools.
Valid driver's license and reliable transportation if delivery responsibilities are required.

Schedule & Position Details

Employment Type: Full-Time
Position: Catering Manager
Schedule: Flexible availability based on business needs, including occasional evenings and Saturdays.
Saturday availability is required.
Compensation: Based on experience and qualifications.

If you are passionate about leadership, hospitality, and growing a business while making a difference in your community, we would love to hear from you! Work schedule

Monday to Friday
Weekend availability
Holidays

Benefits

Flexible schedule
Paid time off
Health insurance
Dental insurance
Vision insurance
Life insurance
401(k)
Referral program
Employee discount
Paid training
Mileage reimbursement
Other

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More about this job

Skills

Food preparation
Customer relations
Sales
Sales targets
Coordinate catering
Packaging
Customer service
Communicate with customers
Leadership
Food service operations
Communication skills
Time management
Relationship building
Multitask
Problem solving
Decision making
Scheduling
Valid driver's licence

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