Catering Lead

Brand Summary Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork, leadership development, and personal growth in a positive, people-focused environment. At Chick-fil-A Bridgewater Towne Center, we are committed to Serving Excellence With Care through our S.E.R.V.E model. Our leaders play a key role in creating meaningful guest experiences, developing others, and driving business growth within our community.

Job Description

At Chick-fil-A, the Catering Leader role is more than just a position - it’s an opportunity to lead a key part of the business. The Catering Leader is responsible for overseeing all catering operations, ensuring that every order is executed with excellence from preparation through delivery or pickup. This role works closely with operations and Marketing Leads to grow catering sales, build relationships, and deliver a seamless, high-quality experience for every guest. In addition to leading catering, this role supports daily operations in both Front of House and Back of House, and drive-thru as needed.

Position Type Full-time and Part-time Our Benefits Include

• A fast-paced, team-oriented environment where you can lead and influence others
• Flexible scheduling (closed on Sundays)
• Hands-on leadership development with experienced Operators and Leadership
• Intentional growth and advancement opportunities
• Scholarship opportunities
• Competitive pay Catering Leader Responsibilities S.E.R.V.E Model Expectations
• Serve with Hospitality: Deliver exceptional service for every catering guest, ensuring a smooth and personalized experience
• Execute with Excellence: Ensure all catering orders are accurate, on time, and meet Chick-fil-A quality standards
• Respect Food Safety & Standards: Maintain proper food handling, packaging, and transportation standards
• Value Teamwork & Growth: Collaborate with Operations and Marketing to grow catering and support the team
• Elevate the Experience: Go above and beyond to create memorable catering experiences that drive repeat business Catering Operations & Execution
• Oversee all catering orders from start to finish, ensuring accuracy and timeliness
• Coordinate preparation, packaging, and handoff of all catering orders
• Ensure all deliveries and pick-ups are organized, accurate, and professional
• Maintain clear communication with guests regarding order details, timing, and expectations
• Ensure proper setup, presentation, and quality of all catering items Sales Growth & Community Engagement
• Partner with Marketing Leads to develop strategies to grow catering sales
• Identify opportunities to build relationships with local businesses, schools, and organizations
• Support promotions, sampling, and outreach efforts to increase catering awareness
• Follow up on catering experiences to build long-term guest relationships Operations Support
• Support daily operations in FOH, BOH, and drive-thru as needed
• Assist with peak periods to ensure overall restaurant success
• Maintain organization of catering supplies, inventory, and storage areas Leadership & Accountability
• Take ownership of the catering program and its overall success
• Ensure team members supporting catering orders are set up for success
• Maintain high standards of professionalism, organization, and communication
• Identify opportunities to improve efficiency, accuracy, and guest experience Qualifications and Requirements
• Reliable, organized, and detail-oriented
• Strong communication and interpersonal skills
• Positive attitude with a passion for serving others
• Ability to manage multiple tasks and deadlines
• Team-oriented with a proactive mindset
• Ability to work in a fast-paced environment
• Flexible availability, including mornings, evenings, and weekends Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.