Assistant Director

The Assistant Director at Chick-fil-A plays a crucial leadership role in ensuring the restaurant operates smoothly, efficiently, and in alignment with Chick-fil-A’s core values of excellence, hospitality, and community impact. This position supports a Director in a given area and helps oversee daily operations, develop team members, and drive key business goals, including customer experience, food safety, and financial performance.

Key Responsibilities:

Operational Leadership:

• Oversee daily restaurant operations, ensuring efficiency in front-of-house (FOH) and back-of-house (BOH) processes.
• Maintain high standards of food safety, quality, and cleanliness in compliance with Chick-fil-A brand standards and health regulations.
• Lead and support shifts, ensuring proper delegation of tasks and effective workflow.
• Troubleshoot restaurant technology, equipment, and inventory to prevent disruptions in service.

Team Development & Leadership:

• Support the hiring, training, and development of team members, fostering a culture of growth and accountability.
• Provide coaching and mentorship to shift leaders and team members to enhance performance and leadership skills.
• Assist in labor management to ensure efficiency and proper staffing levels.
• Promote a positive and professional work environment that aligns with Chick-fil-A’s mission and values.

Customer Service & Brand Representation:

• Uphold and model Chick-fil-A’s standard of hospitality, ensuring exceptional occasions for care.
• Address and resolve customer concerns with professionalism and a service-minded approach.
• Monitor and analyze guest feedback to drive improvements within a given service area.

Financial & Business Performance:

• Assist in controlling costs, including labor, food, and operational expenses, to maximize profitability.
• Support marketing initiatives, community involvement, and brand outreach efforts to increase sales and customer engagement.
• Track and analyze key performance indicators (KPIs) to drive continuous improvement.

Qualifications & Skills:

• Previous leadership experience in the restaurant, hospitality, or retail industry.
• Strong problem-solving skills and the ability to make quick, effective decisions under pressure.
• Excellent communication and interpersonal skills, with a passion for people development.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
• Strong organizational skills with an eye for detail and efficiency.
• A heart for service and a commitment to upholding Chick-fil-A’s values of integrity, excellence, and customer-first service.

Benefits:

• Competitive salary based on contribution.
• Performance-based incentives and growth opportunities.
• Paid time off and flexible scheduling.
• Leadership training and career development programs.
• REAL FOOD, FREE! Chick-fil-A meals offered each shift.
• A positive and supportive work environment with a focus on personal and professional growth.

Join the Chick-fil-A Augusta Exchange team and be part of a company that values hospitality, leadership, and making a difference in the community! Apply today!