Jobs in the United States

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Executive Director of Business Applications (0994)
San Francisco Unified School District
San Francisco, CA
- $164,038 to $213,383 USD / year
Added 3 mins ago
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Senior Clinical Supervisor
ACES
Rancho Bernardo, CA
- $90,000 to $102,000 USD / year
Career Growth: Explore a range of advancement opportunities, from Clinical Manager to Clinical Director and beyond.
Added 3 mins ago
Project Manager
ACCIONA CONSTRUCTION USA CORP.
GA
ACCIONA is a global company, leading in the development of regenerative infrastructure that creates a positive impact on society. Our workforce consists of more than 65,000 professionals,…
Added 4 mins ago
Medical Device Product Manager
BioTAB Healthcare
Maryland Heights, MO
Provide day-to-day direction and coaching to the department's product manager and project manager on assigned work, while both continue to report to the Senior Director.
Added 6 mins ago
SO
Senior Laboratory Technician, Math/Science/Engineering
South Orange County Community College District
Mission Viejo, CA
- $6,505 to $9,199 USD / month
Under direction from an appropriate level manager or administrator, performs complex technical work in an instructional learning environment for a highly technical or complex subject area;…
Added 8 mins ago
Residential Lending Operations Manager
American Riviera Bank
Santa Barbara, CA
The Residential Lending Operations Manager (RLOM) provides leadership and oversight for the Bank’s residential mortgage and home equity lending activities. The RLOM is responsible for…
Added 9 mins ago
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Commercial PC HP BIOS Product Manager
HP
Spring, TX
- $147,050 to $230,850 USD / year
HP’s Personal Systems business spans PCs, displays, software, and services designed for commercial, consumer, and gaming customers worldwide. At the center of this portfolio is HP’s…
Added 9 mins ago
Director of Engineering, Technical Infrastructure
Compass
Manhattan, NY
…empower our engineers to build, test, and ship high-quality software with maximum speed and confidence by providing a reliable, cost-effective "Golden Path" of centralized tools that…
Added 10 mins ago
Manager of AI Integration & Agentic Analytics Engineering
Insight Global
Alpharetta, GA
You will manage a team that includes senior technical AI engineering resources responsible for the deepest hands-on development. Your responsibility is to ensure that the team is building…
Added 10 mins ago
Senior Manager of Military Operations
RED CAT HOLDINGS
West Palm Beach, FL
The Senior Manager of Military Operations leads the company’s defense operations function, owning the strategy, planning, execution, and continuous improvement of autonomous maritime…
Added 12 mins ago
Sr Customer Service Manager, Airports
Philadelphia, PA
American is looking for a goal-oriented Sr. Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you…
Added 12 mins ago
Engineering Manager, Materials Engineering
Aalo Atomics
Idaho Falls, ID
Aalo Atomics is seeking an Engineering Manager, Materials Engineering, reporting to the VP of Nuclear Design, to lead the organization responsible for the fuel and materials portions of the…
Added 14 mins ago
Regional Manager
BIRCHSTONE RESIDENTIAL
Orlando, TX
Must possess demonstrated effective written and verbal communications skills · OTHER REQUIREMENTS: Valid driver’s license required
Added 15 mins ago
Automotive Technician
Leeds West Groups
Cedar Falls, IA
Collaborate with the Store Manager and senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more.
Added 15 mins ago
Store Manager
Leeds West Groups
Monument, CO
A Store Manager exemplifies professional integrity, strong leadership, business acumen, and knowledge of automotive retail and service operations while leading daily business operations and…
Added 15 mins ago
Assistant Manager
Leeds West Groups
Manhattan, KS
Collaborate with the Store Manager and senior management to develop and execute business plans, directives, initiatives, programs, budgets, and more.
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Store Manager
Leeds West Groups
Monument, CO
A Store Manager exemplifies professional integrity, strong leadership, business acumen, and knowledge of automotive retail and service operations while leading daily business operations and…
Added 15 mins ago
Store Manager
Leeds West Groups
Colorado Springs, CO
A Store Manager exemplifies professional integrity, strong leadership, business acumen, and knowledge of automotive retail and service operations while leading daily business operations and…
Added 16 mins ago
MA
Retail Regional Sales Manager - Central VA Region (Tyson's Corner VA or Richmond VA )
Manufacturers and Traders Trust Co
McLean, VA
- $149,600 to $249,400 USD / year
This position requires senior leadership experience within retail banking, specifically leading a branch network or multiple retail banking locations. Candidates must have demonstrated…
Added 18 mins ago
Associate Project Manager - Bracco Medical Technologies
Acist Medical Systems Inc.
Eden Prairie, MN · Maple Grove, MN · Edina, MN · Minneapolis, MN · Plymouth, MN · Minnetonka, MN
The Associate Project Manager is a leader of projects supporting the BMT medical devices portfolio. The Associate Project Manager will primarily work at the direction of a Program Manager…
Added 21 mins ago
Commercial Insurance Manager
Maguire Automotive Group
Ithaca, NY
Maguire Family Insurance, part of Maguire Auto Group, is seeking an accomplished Commercial Insurance Manager to lead the growth and development of our commercial insurance business…
Added 21 mins ago
Strategy & Planning Manager
UpClear
NY · New York, NY
The Strategy & Planning Manager is a corporate role reporting to the CEO, as the company embarks in new phase of growth and development. You will turn this ambition into a plan the company…
Added 22 mins ago
Principal Tech. Prog. Manager, Amazon Leo Customer Terminals
Amazon Kuiper Manufacturing Enterprises LLC
Redmond, WA
As a Principal Technical Program Manager, you will manage the complete lifecycle of complex hardware device portfolios and their integrated software systems, delivering products with…
Added 23 mins ago
FE
Data Engineer Advisor
Federal Express Corporation
Plano, TX
- $8,007.29 to $18,149.85 USD / month
Candidates must live within 50 miles of the campus location
Added 23 mins ago
FE
Data Engineer II
Federal Express Corporation
Plano, TX
- $7,094.23 to $15,607.31 USD / month
Candidates must live within 50 miles of the campus location

Chewy, Inc.

Principal Software Engineer

Boston, MA, United States
Bellevue, WA, United States

The base salary range for this role is $190,500 - $300,000.00.

Apply on wd5.myworkdaysite.com About employer

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Job details

Pay: The base salary range for this role is $190,500 - $300,000.00.
Experience: 12+ years of software engineering experience, including significant experience designing and delivering large-scale distributed systems and enterprise platforms.
Posting language: English
Posted: Nov 12, 2026

Original job description

At Chewy, taking care of pets and the people who love them through the highs, the lows, and the everyday is what drives us. Grounded in that purpose and focused on our mission to be the most trusted and convenient destination for pet parents and partners everywhere, we work every day to help people feel more confident, supported, and capable in caring for the animals they love - showing up with the products, services, care, and guidance they need, whenever they need it.

Bringing that to life takes exceptional leaders.

Leadership at Chewy is guided by our Operating Principles, which define how we lead, make decisions, develop talent, serve our customers, and grow our business. We value leaders who think strategically, stay close to the customer, and aren't afraid to roll up their sleeves alongside their teams. They solve complex challenges, build high-performing organizations, and partner closely with senior leaders to shape the future of Chewy.

If you're energized by building, leading, and making a meaningful impact, this leadership opportunity may be the right fit for you.

Your Opportunity Chewy is seeking a Principal Software Engineer to provide technical leadership across our Customer Care Product & Engineering organization. In this highly influential role, you will establish the long-term technology vision, drive architectural strategy, and lead the design of scalable, resilient, and AI-enabled platforms that power exceptional customer and Team Member experiences.

Customer Care is undergoing a significant technology transformation, modernizing legacy contact center platforms, building a Unified Agent Workspace, and expanding AI-powered customer engagement, agent assistance, and workflow automation. You will play a critical role in shaping the architecture that connects these capabilities, ensuring we build reusable, extensible solutions.

As the senior technical leader spanning multiple engineering teams, you will partner closely with Software Engineering, Data Science, Product, and business leaders to translate complex business challenges into cohesive technical strategies. You will bring clarity to ambiguous problems, establish architectural direction, drive critical technical decisions, and enable teams to execute with greater speed and confidence.

This role requires a hands-on technical leader who combines deep architectural expertise with strong business judgment, the ability to influence without direct authority, and a demonstrated track record of leading complex, cross-organizational initiatives from vision through execution.

What You'll Do:

Set the technical vision and architectural strategy for Customer Care, establishing a cohesive technology direction across customer-facing experiences, agent tools, AI capabilities, and shared platforms.
Lead complex, cross-organizational technical initiatives, including Unified Agent Workspace, Customer Care platform modernization, and AI-powered customer and agent experiences.
Architect scalable, resilient, and extensible systems spanning cloud-native services, distributed architectures, APIs, event-driven integrations, and enterprise platforms.
Drive AI platform architecture and integration, partnering with Data Science and Engineering to establish reusable patterns for AI orchestration, conversational AI, agent assistance, knowledge retrieval, and intelligent workflow automation.
Translate ambiguity into executable technical strategies, identifying critical architectural decisions, evaluating alternatives, articulating trade-offs, and developing clear recommendations that align stakeholders and accelerate execution.
Own cross-platform architectural alignment, ensuring technical decisions across engineering teams support a consistent long-term strategy while balancing delivery speed, scalability, security, reliability, and cost.
Lead platform modernization, identifying opportunities to simplify legacy architectures, reduce technical debt, improve service boundaries, and increase the maintainability and extensibility of our technology ecosystem.
Establish and champion engineering standards across system design, software development, automated testing, observability, operational excellence, security, and reliability.
Serve as a technical force multiplier, mentoring Staff and Senior Engineers, guiding complex design decisions, and enabling multiple teams to execute effectively without creating unnecessary dependencies or bottlenecks.
Drive technical decisions and execution, proactively identifying risks, resolving cross-team dependencies, and ensuring architectural strategies translate into measurable engineering outcomes.
Partner with senior engineering, product, and business leadership to shape technology investments, evaluate build-versus-buy decisions, and communicate technical recommendations in terms of customer impact, business value, cost, and risk.
Lead technology innovation across Customer Care Engineering, identifying and validating new opportunities in AI, automation, agent tooling, customer engagement, and engineering productivity. Guide promising ideas from exploration and prototyping through production, creating reusable capabilities that improve customer and Team Member experiences.

What You'll Need

Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline, or equivalent practical experience.
12+ years of software engineering experience, including significant experience designing and delivering large-scale distributed systems and enterprise platforms.
Demonstrated experience operating as a Principal Engineer, senior architect, or equivalent technical leader with influence spanning multiple engineering teams or business domains.
Proven track record of establishing technical vision and driving complex, ambiguous, cross-organizational initiatives from architecture through successful implementation.
Deep expertise in distributed systems, cloud-native architectures, microservices, event-driven systems, APIs, and modern software design patterns.
Strong experience with AWS or comparable cloud platforms, including the design of highly available, scalable, secure, and cost-efficient systems.
Experience architecting or integrating AI/ML-enabled applications, including conversational AI, LLM-based solutions, AI orchestration, or intelligent automation.
Strong understanding of modern software engineering practices, including CI/CD, automated testing, observability, DevOps, and production reliability.
Demonstrated ability to evaluate architectural alternatives, make pragmatic technical trade-offs, and drive decisions in environments with significant ambiguity and competing priorities.
Experience modernizing legacy platforms and defining migration strategies that balance near-term business needs with long-term architectural sustainability.
Ability to communicate complex technical concepts clearly to engineering teams, senior leadership, and nontechnical stakeholders.
Proven ability to influence without direct authority, build consensus where appropriate, resolve technical disagreements, and drive decisions to closure.
Strong technical judgment with the ability to remain hands-on through architecture, design reviews, prototyping, and investigation of complex technical problems.
Demonstrated success mentoring senior technical talent and raising engineering standards across an organization.
Bonus:
Experience in e-commerce or retail
Experience with contact center platforms and technologies, including Genesys, CRM systems, omnichannel customer engagement, and agent workflow applications.
Experience designing AI-powered customer service solutions, including virtual agents, agent assist, retrieval-augmented generation (RAG), and knowledge management platforms.
Experience with enterprise AI platforms, LLM orchestration, vector databases, and AI evaluation or observability frameworks.
Experience leading large-scale legacy platform replacement or enterprise modernization programs.
Experience designing high-volume customer-facing applications in e-commerce or other transaction-intensive environments.
Familiarity with security, compliance, privacy, and governance considerations for enterprise AI systems.

What You'll Get

A place where you can be your authentic self and grow your career. Our pet parents and partners are from everywhere - different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are encouraged to bring their perspectives to deliver on our mission!
Work in a culture that cares, with managers who value you and your career journey. Be empowered to think big, thrive on delivering results, and become your best.
Development of meaningful connections with a diverse group of Chewtopians through Team Member Resource Groups, with opportunities to celebrate inclusivity through company events, programs, and activities.
Comprehensive medical, dental, and vision benefits, in addition to wellness programs and resources, enabling you to be your best self in and outside of work.

The base salary range for this role is $190,500 - $300,000.00.

The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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Skills

Leadership
Workflow
Customer service
Software development
Test automation
Coaching
Computer science
Microservices
AWS
CI/CD
DevOps
Types of insurance
Regulatory compliance

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Jobs in the United States