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Added just now
Software Engineer- Experiences
Vurvey Labs, Inc.
New York, NY · Cincinnati, OH
Blending visual design, software engineering, and AI, you will partner alongside a senior engineer to take projects from initial concept to live interactive experiences across mobile apps,…
Added just now
VC
Associate Director - Sales Engineer
Verizon Corp Rsrcs Group LLC
Annapolis Junction, MD · NY · Blue Bell, PA · Basking Ridge, NJ
- $159,500 to $278,000 USD / year
Lead a team of Solutions Architects to drive excellence in solutions development, solutions selling, and opportunity closure through strategic engagement with assigned customer base to…
Added just now
Sr. Software Engineer
BCC Software LLC
Rochester, NY
BCC Software is seeking a senior engineer who can sustain and evolve business-critical C/C++ products while helping shape their path to a modern Microsoft technology stack. The ideal…
Added 1 min ago
Senior Staff Engineer - AI Cloud Platform
Exelixis Inc
Alameda, CA
The Senior Staff Engineer – Cloud Platform will support the design and creation of cloud-based products and services to meet the technology needs of Exelixis. This position will help define…
Added 2 mins ago
Senior Software Engineer
E-Infosol LLC
Washington, DC
E-INFOSOL is seeking a Senior Software Engineer (.Net Developer) to design, build, test and maintain applications and services for a team using .NET. You will work across the full software…
Added 3 mins ago
S
CXR Senior Process & Integration Engineer
Stanford
Stanford, CA
- $168,360 to $197,495 USD / year
…Within this ecosystem, CXR provides CMOS+X prototyping, process development, and integration services to enable the heterogeneous integration of commercial foundry CMOS devices with…
Added 4 mins ago
Director of Engineering
MANSON WESTERN LLC
Torrance, CA
Build an AI software factory: shared workflows, tools, and agent instructions that every engineer uses across planning, development, testing, and delivery.
Added 4 mins ago
Entry Level Structural Engineer
GFT.
Mechanicsburg, PA
As GFT continues to grow and expand, we are seeking an emerging Entry Level Structural Engineer to support our Buildings & Places group in our Mechanicsburg, PA office. This role follows a…
Added 5 mins ago
Senior Staff Design Verification Engineer
MSI - (Marvell Semiconductor Inc.) US
Santa Clara, CA
…monitors and drivers and contribute to the methodology behind such…
Added 6 mins ago
Engineer, Structural
Constellation Energy Generation, LLC.
Pottstown, PA
This Engineering role can be filled at the Mid-level or Senior Engineer level. Please see minimum qualifications list below for each level***
Added 6 mins ago
Engineer, Electrical / I & C
Constellation Energy Generation, LLC.
Pottstown, PA
This Engineering role can be filled at the Mid-level or Senior Engineer level. Please see minimum qualifications list below for each level***
Added 6 mins ago
Engineer, Mechanical
Constellation Energy Generation, LLC.
Pottstown, PA
This Engineering role can be filled at the Mid-level or Senior Engineer level. Please see minimum qualifications list below for each level***
Added 6 mins ago
Engineer, I&C
Constellation Energy Generation, LLC.
Byron, IL
This Engineering role can be filled at the Entry, Mid-level or Senior Engineer level. Please see minimum qualifications list below for each level***
Added 6 mins ago
Engineer, Mechanical
Constellation Energy Generation, LLC.
Byron, IL
This Engineering role can be filled at the Entry, Mid-level or Senior Engineer level. Please see minimum qualifications list below for each level***
Added 7 mins ago
CT
Senior Mainframe Security Engineer (RACF)
Computer Task Group, Inc
UNAVAILABLE
- $64 to $69 USD / hour
CTG is seeking a Senior Mainframe Security Engineer to maintain and improve security across a client’s IBM z/OS environments. You’ll administer RACF, manage encryption keys and…
Added 7 mins ago
Software Engineer III
Computer Task Group, Inc
Buffalo, NY · Wilmington, DE
CTG is seeking to fill a Software Engineer III opening for our client.
Added 7 mins ago
Software Engineer III
Computer Task Group, Inc
Buffalo, NY · Wilmington, DE
CTG is seeking to fill a Software Engineer III opening for our client.
Added 8 mins ago
Civil Engineer - Senior Technical
BL COMPANIES INC
Charlotte, NC
Our growth offers an exciting opportunity for a Senior Technical Engineer to oversee land development projects from start to finish. This role requires direct project execution, and ensure…
Added 8 mins ago
Civil Engineer - Senior Project Manager
BL COMPANIES INC
Charlotte, NC
PE License required
Added 8 mins ago
Senior Software Quality Engineer
Delta Dental
San Francisco, CA · Rancho Cordova, CA
The Senior Quality Engineer will work alongside both business and technical team members to ensure the usability and functionality of products, services and systems. This role will…
Added 9 mins ago
Senior Software Engineer – Data Quality Management (Open to hiring at the Lead Software Engineer Level)
Wellmark, Inc.
Des Moines, IA
As a Senior (Lead) Software Engineer supporting Wellmark’s Data Quality Management (DQM) initiative, you will help maintain and enhance an AWS-based platform that delivers automated data…
Added 11 mins ago
Director of Engineering, Technical Infrastructure
Compass
Manhattan, NY
As Director of Engineering for Technical Infrastructure, you will own the platform that every engineer at Compass builds on. Tech Infra's mission is to empower our engineers to build, test,…
Added 11 mins ago
Manager of AI Integration & Agentic Analytics Engineering
Insight Global
Alpharetta, GA
You will manage a team that includes senior technical AI engineering resources responsible for the deepest hands-on development. Your responsibility is to ensure that the team is building…
Added 11 mins ago
DO
Senior Safety Engineer, Research and Standards Health Unit
Department of Industrial Relations
CA
- $11,427 to $14,298 USD / month
Cal/OSHA is seeking a Senior Safety Engineer (Industrial) (SSE) to join the team at the Cal/OSHA Research and Standards Health Unit (R&SHU).
Added 13 mins ago
Principal Engineer
Allstate Insurance Co.
Remote, United States
…shape the organization as the industry changes. As a Principal Engineer, this role will have leadership for all engineered solutions for how we think of AI based control implementation…

Chewy, Inc.

Principal Software Engineer

Boston, MA, United States
Bellevue, WA, United States

The base salary range for this role is $190,500 - $300,000.00.

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Job details

Pay: The base salary range for this role is $190,500 - $300,000.00.
Experience: 12+ years of software engineering experience, including significant experience designing and delivering large-scale distributed systems and enterprise platforms.
Posting language: English
Posted: Nov 12, 2026

Original job description

At Chewy, taking care of pets and the people who love them through the highs, the lows, and the everyday is what drives us. Grounded in that purpose and focused on our mission to be the most trusted and convenient destination for pet parents and partners everywhere, we work every day to help people feel more confident, supported, and capable in caring for the animals they love - showing up with the products, services, care, and guidance they need, whenever they need it.

Bringing that to life takes exceptional leaders.

Leadership at Chewy is guided by our Operating Principles, which define how we lead, make decisions, develop talent, serve our customers, and grow our business. We value leaders who think strategically, stay close to the customer, and aren't afraid to roll up their sleeves alongside their teams. They solve complex challenges, build high-performing organizations, and partner closely with senior leaders to shape the future of Chewy.

If you're energized by building, leading, and making a meaningful impact, this leadership opportunity may be the right fit for you.

Your Opportunity Chewy is seeking a Principal Software Engineer to provide technical leadership across our Customer Care Product & Engineering organization. In this highly influential role, you will establish the long-term technology vision, drive architectural strategy, and lead the design of scalable, resilient, and AI-enabled platforms that power exceptional customer and Team Member experiences.

Customer Care is undergoing a significant technology transformation, modernizing legacy contact center platforms, building a Unified Agent Workspace, and expanding AI-powered customer engagement, agent assistance, and workflow automation. You will play a critical role in shaping the architecture that connects these capabilities, ensuring we build reusable, extensible solutions.

As the senior technical leader spanning multiple engineering teams, you will partner closely with Software Engineering, Data Science, Product, and business leaders to translate complex business challenges into cohesive technical strategies. You will bring clarity to ambiguous problems, establish architectural direction, drive critical technical decisions, and enable teams to execute with greater speed and confidence.

This role requires a hands-on technical leader who combines deep architectural expertise with strong business judgment, the ability to influence without direct authority, and a demonstrated track record of leading complex, cross-organizational initiatives from vision through execution.

What You'll Do:

Set the technical vision and architectural strategy for Customer Care, establishing a cohesive technology direction across customer-facing experiences, agent tools, AI capabilities, and shared platforms.
Lead complex, cross-organizational technical initiatives, including Unified Agent Workspace, Customer Care platform modernization, and AI-powered customer and agent experiences.
Architect scalable, resilient, and extensible systems spanning cloud-native services, distributed architectures, APIs, event-driven integrations, and enterprise platforms.
Drive AI platform architecture and integration, partnering with Data Science and Engineering to establish reusable patterns for AI orchestration, conversational AI, agent assistance, knowledge retrieval, and intelligent workflow automation.
Translate ambiguity into executable technical strategies, identifying critical architectural decisions, evaluating alternatives, articulating trade-offs, and developing clear recommendations that align stakeholders and accelerate execution.
Own cross-platform architectural alignment, ensuring technical decisions across engineering teams support a consistent long-term strategy while balancing delivery speed, scalability, security, reliability, and cost.
Lead platform modernization, identifying opportunities to simplify legacy architectures, reduce technical debt, improve service boundaries, and increase the maintainability and extensibility of our technology ecosystem.
Establish and champion engineering standards across system design, software development, automated testing, observability, operational excellence, security, and reliability.
Serve as a technical force multiplier, mentoring Staff and Senior Engineers, guiding complex design decisions, and enabling multiple teams to execute effectively without creating unnecessary dependencies or bottlenecks.
Drive technical decisions and execution, proactively identifying risks, resolving cross-team dependencies, and ensuring architectural strategies translate into measurable engineering outcomes.
Partner with senior engineering, product, and business leadership to shape technology investments, evaluate build-versus-buy decisions, and communicate technical recommendations in terms of customer impact, business value, cost, and risk.
Lead technology innovation across Customer Care Engineering, identifying and validating new opportunities in AI, automation, agent tooling, customer engagement, and engineering productivity. Guide promising ideas from exploration and prototyping through production, creating reusable capabilities that improve customer and Team Member experiences.

What You'll Need

Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline, or equivalent practical experience.
12+ years of software engineering experience, including significant experience designing and delivering large-scale distributed systems and enterprise platforms.
Demonstrated experience operating as a Principal Engineer, senior architect, or equivalent technical leader with influence spanning multiple engineering teams or business domains.
Proven track record of establishing technical vision and driving complex, ambiguous, cross-organizational initiatives from architecture through successful implementation.
Deep expertise in distributed systems, cloud-native architectures, microservices, event-driven systems, APIs, and modern software design patterns.
Strong experience with AWS or comparable cloud platforms, including the design of highly available, scalable, secure, and cost-efficient systems.
Experience architecting or integrating AI/ML-enabled applications, including conversational AI, LLM-based solutions, AI orchestration, or intelligent automation.
Strong understanding of modern software engineering practices, including CI/CD, automated testing, observability, DevOps, and production reliability.
Demonstrated ability to evaluate architectural alternatives, make pragmatic technical trade-offs, and drive decisions in environments with significant ambiguity and competing priorities.
Experience modernizing legacy platforms and defining migration strategies that balance near-term business needs with long-term architectural sustainability.
Ability to communicate complex technical concepts clearly to engineering teams, senior leadership, and nontechnical stakeholders.
Proven ability to influence without direct authority, build consensus where appropriate, resolve technical disagreements, and drive decisions to closure.
Strong technical judgment with the ability to remain hands-on through architecture, design reviews, prototyping, and investigation of complex technical problems.
Demonstrated success mentoring senior technical talent and raising engineering standards across an organization.
Bonus:
Experience in e-commerce or retail
Experience with contact center platforms and technologies, including Genesys, CRM systems, omnichannel customer engagement, and agent workflow applications.
Experience designing AI-powered customer service solutions, including virtual agents, agent assist, retrieval-augmented generation (RAG), and knowledge management platforms.
Experience with enterprise AI platforms, LLM orchestration, vector databases, and AI evaluation or observability frameworks.
Experience leading large-scale legacy platform replacement or enterprise modernization programs.
Experience designing high-volume customer-facing applications in e-commerce or other transaction-intensive environments.
Familiarity with security, compliance, privacy, and governance considerations for enterprise AI systems.

What You'll Get

A place where you can be your authentic self and grow your career. Our pet parents and partners are from everywhere - different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are encouraged to bring their perspectives to deliver on our mission!
Work in a culture that cares, with managers who value you and your career journey. Be empowered to think big, thrive on delivering results, and become your best.
Development of meaningful connections with a diverse group of Chewtopians through Team Member Resource Groups, with opportunities to celebrate inclusivity through company events, programs, and activities.
Comprehensive medical, dental, and vision benefits, in addition to wellness programs and resources, enabling you to be your best self in and outside of work.

The base salary range for this role is $190,500 - $300,000.00.

The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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Skills

Leadership
Workflow
Customer service
Software development
Test automation
Coaching
Computer science
Microservices
AWS
CI/CD
DevOps
Types of insurance
Regulatory compliance

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Jobs in the United States