Jobs in the United States

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Program Manager
Pratt Miller Engineering
New Hudson, MI
Defense programs are managed by utilizing resources from functional engineering and manufacturing groups. Responsibilities of the Program Manager is customer satisfaction and business unit…
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Manager, Training
Centene Management Company LLC
Remote, United States
- $87,700 to $157,800 USD / year
Position Purpose: Lead the planning, coordination, and delivery of training programs that support Centene Pharmacy Services and evolving business priorities. Oversee trainer readiness and…
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Curriculum, Data and Assessment Manger - Special Education - 9816
New Bedford Public School District
New Bedford, MA
Curriculum, Data and Assessment Manager – Special Education
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Procurement Manager
Public Health Solutions
Long Island City, NY
The selected candidate will support our contract and grant development programs and as well as a broad range of other procurement-related work. In addition, the Contract Manager/Procurement…
Added 1 min ago
General Manager
Ulta Beauty, Inc.
Smyrna, TN
The General Manager (GM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 1 min ago
Sales Manager
Ulta Beauty, Inc.
Lake Charles, LA
The Sales Manager (SM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 1 min ago
UB
General Manager
Ulta Beauty, Inc.
Hamden, CT
- $83,200 to $112,320 USD / year
The General Manager (GM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 1 min ago
Sales Manager
Ulta Beauty, Inc.
Pittsburgh, PA
The Sales Manager (SM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 1 min ago
UB
Sales Manager
Ulta Beauty, Inc.
San Diego, CA
- $26 to $34 USD / hour
The Sales Manager (SM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 1 min ago
Experience Manager
Ulta Beauty, Inc.
Warren, MI
The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 1 min ago
Experience Manager
Ulta Beauty, Inc.
Chandler, AZ
The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales…
Added 1 min ago
Merchandise Manager
Ulta Beauty, Inc.
Orlando, FL
The Merchandise Manager (MM) is responsible for leading through Ulta Beauty’s mission, vision, and values and contributing to a high-performing team that consistently delivers top-line…
Added 1 min ago
GA
Occupational Therapy Assistant (COTA)
Genesis Administrative Services LLC
Savannah, TN
- $28 to $35 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 1 min ago
GA
Occupational Therapy Assistant (COTA)
Genesis Administrative Services LLC
Columbia, MD
- $29 to $34 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 1 min ago
GA
Occupational Therapy Assistant (COTA)
Genesis Administrative Services
Columbia, MD
- $29 to $34 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 1 min ago
GA
Occupational Therapy Assistant (COTA)
Genesis Administrative Services
Savannah, TN
- $28 to $35 USD / hour
Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
Added 2 mins ago
TM
Senior Director, Marketing & Communications
The Marine Mammal Center
Sausalito, CA
- $133,120 to $145,590 USD / year
Provide thought partnership for organizational strategic planning, including leadership for their department/program and across departments/programs to address issues from a comprehensive…
Added 3 mins ago
Assessment Specialist, Registered Nurse (RN)
Lifepoint Health
Olathe, KS
…for those facing mental health and addiction challenges. Our programs offer caring, compassionate treatment for adults (18+) and include inpatient mental health and addiction treatment and…
Added 3 mins ago
Assistant Branch Manager
Liberty Bank
Naugatuck, CT
The Assistant Branch Manager oversees the day-to-day operations of the branch, ensuring quality customer experiences, while delivering results that align with Liberty Bank’s business…
Added 4 mins ago
Hospice Registered Nurse
Gentiva Hospice
Roanoke, VA
What You'll Do as a Hospice RN / RN Case Manager:
Added 4 mins ago
Partner Operations Manager
eBay
Austin, TX
Join a team of passionate thinkers, innovators, and dreamers - and help us connect people and build communities to create economic opportunity for all.
Added 5 mins ago
Project Manager
Mabank, TX
Collaborating Globally: Knowledge of effective collaboration techniques and ability to build networks with people from different countries and cultures, think and work with them to bring…
Added 5 mins ago
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Manager Trainee
Hertz
Somerville, MA
- $18.5 USD / hour
The Manager In Training program provides hands-on training in Sales, Operations, Customer Service, finance, fleet management, and people management. This position has a clearly defined…
Added 5 mins ago
Resource Sharing and Acquisitions Manager
ETSU
Johnson City, TN · TN
Sherrod’s Resource Sharing & Acquisitions Manager reports to the Acquisitions & Access Services Coordinator, for managing operations of both the Resource Sharing and the Collection…
Added 6 mins ago
PH
Community Supports Lead Care Coordinator (Housing) - San Benito County
Pacific Health Group
Hollister, CA · Ridgemark, CA · San Juan Bautista, CA
- $30 to $35 USD / hour
This position is an individual contributor, not a People Manager.

Closed listing

Chewy

Principal Software Engineer

Boston, MA, United States
Bellevue, WA, United States

The base salary range for this role is $190,500 - $300,000.00.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: The base salary range for this role is $190,500 - $300,000.00.
Experience: 12+ years of software engineering experience, including significant experience designing and delivering large-scale distributed systems and enterprise platforms.
Posting language: English
Posted: Nov 12, 2026

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Original job description

Archived listing. The details below describe a past opening.

At Chewy, taking care of pets and the people who love them through the highs, the lows, and the everyday is what drives us. Grounded in that purpose and focused on our mission to be the most trusted and convenient destination for pet parents and partners everywhere, we work every day to help people feel more confident, supported, and capable in caring for the animals they love - showing up with the products, services, care, and guidance they need, whenever they need it.

Bringing that to life takes exceptional leaders.

Leadership at Chewy is guided by our Operating Principles, which define how we lead, make decisions, develop talent, serve our customers, and grow our business. We value leaders who think strategically, stay close to the customer, and aren't afraid to roll up their sleeves alongside their teams. They solve complex challenges, build high-performing organizations, and partner closely with senior leaders to shape the future of Chewy.

If you're energized by building, leading, and making a meaningful impact, this leadership opportunity may be the right fit for you.

Your Opportunity Chewy is seeking a Principal Software Engineer to provide technical leadership across our Customer Care Product & Engineering organization. In this highly influential role, you will establish the long-term technology vision, drive architectural strategy, and lead the design of scalable, resilient, and AI-enabled platforms that power exceptional customer and Team Member experiences.

Customer Care is undergoing a significant technology transformation, modernizing legacy contact center platforms, building a Unified Agent Workspace, and expanding AI-powered customer engagement, agent assistance, and workflow automation. You will play a critical role in shaping the architecture that connects these capabilities, ensuring we build reusable, extensible solutions.

As the senior technical leader spanning multiple engineering teams, you will partner closely with Software Engineering, Data Science, Product, and business leaders to translate complex business challenges into cohesive technical strategies. You will bring clarity to ambiguous problems, establish architectural direction, drive critical technical decisions, and enable teams to execute with greater speed and confidence.

This role requires a hands-on technical leader who combines deep architectural expertise with strong business judgment, the ability to influence without direct authority, and a demonstrated track record of leading complex, cross-organizational initiatives from vision through execution.

What You'll Do:

Set the technical vision and architectural strategy for Customer Care, establishing a cohesive technology direction across customer-facing experiences, agent tools, AI capabilities, and shared platforms.
Lead complex, cross-organizational technical initiatives, including Unified Agent Workspace, Customer Care platform modernization, and AI-powered customer and agent experiences.
Architect scalable, resilient, and extensible systems spanning cloud-native services, distributed architectures, APIs, event-driven integrations, and enterprise platforms.
Drive AI platform architecture and integration, partnering with Data Science and Engineering to establish reusable patterns for AI orchestration, conversational AI, agent assistance, knowledge retrieval, and intelligent workflow automation.
Translate ambiguity into executable technical strategies, identifying critical architectural decisions, evaluating alternatives, articulating trade-offs, and developing clear recommendations that align stakeholders and accelerate execution.
Own cross-platform architectural alignment, ensuring technical decisions across engineering teams support a consistent long-term strategy while balancing delivery speed, scalability, security, reliability, and cost.
Lead platform modernization, identifying opportunities to simplify legacy architectures, reduce technical debt, improve service boundaries, and increase the maintainability and extensibility of our technology ecosystem.
Establish and champion engineering standards across system design, software development, automated testing, observability, operational excellence, security, and reliability.
Serve as a technical force multiplier, mentoring Staff and Senior Engineers, guiding complex design decisions, and enabling multiple teams to execute effectively without creating unnecessary dependencies or bottlenecks.
Drive technical decisions and execution, proactively identifying risks, resolving cross-team dependencies, and ensuring architectural strategies translate into measurable engineering outcomes.
Partner with senior engineering, product, and business leadership to shape technology investments, evaluate build-versus-buy decisions, and communicate technical recommendations in terms of customer impact, business value, cost, and risk.
Lead technology innovation across Customer Care Engineering, identifying and validating new opportunities in AI, automation, agent tooling, customer engagement, and engineering productivity. Guide promising ideas from exploration and prototyping through production, creating reusable capabilities that improve customer and Team Member experiences.

What You'll Need

Bachelor's degree in Computer Science, Software Engineering, or a related technical discipline, or equivalent practical experience.
12+ years of software engineering experience, including significant experience designing and delivering large-scale distributed systems and enterprise platforms.
Demonstrated experience operating as a Principal Engineer, senior architect, or equivalent technical leader with influence spanning multiple engineering teams or business domains.
Proven track record of establishing technical vision and driving complex, ambiguous, cross-organizational initiatives from architecture through successful implementation.
Deep expertise in distributed systems, cloud-native architectures, microservices, event-driven systems, APIs, and modern software design patterns.
Strong experience with AWS or comparable cloud platforms, including the design of highly available, scalable, secure, and cost-efficient systems.
Experience architecting or integrating AI/ML-enabled applications, including conversational AI, LLM-based solutions, AI orchestration, or intelligent automation.
Strong understanding of modern software engineering practices, including CI/CD, automated testing, observability, DevOps, and production reliability.
Demonstrated ability to evaluate architectural alternatives, make pragmatic technical trade-offs, and drive decisions in environments with significant ambiguity and competing priorities.
Experience modernizing legacy platforms and defining migration strategies that balance near-term business needs with long-term architectural sustainability.
Ability to communicate complex technical concepts clearly to engineering teams, senior leadership, and nontechnical stakeholders.
Proven ability to influence without direct authority, build consensus where appropriate, resolve technical disagreements, and drive decisions to closure.
Strong technical judgment with the ability to remain hands-on through architecture, design reviews, prototyping, and investigation of complex technical problems.
Demonstrated success mentoring senior technical talent and raising engineering standards across an organization.
Bonus:
Experience in e-commerce or retail
Experience with contact center platforms and technologies, including Genesys, CRM systems, omnichannel customer engagement, and agent workflow applications.
Experience designing AI-powered customer service solutions, including virtual agents, agent assist, retrieval-augmented generation (RAG), and knowledge management platforms.
Experience with enterprise AI platforms, LLM orchestration, vector databases, and AI evaluation or observability frameworks.
Experience leading large-scale legacy platform replacement or enterprise modernization programs.
Experience designing high-volume customer-facing applications in e-commerce or other transaction-intensive environments.
Familiarity with security, compliance, privacy, and governance considerations for enterprise AI systems.

What You'll Get

A place where you can be your authentic self and grow your career. Our pet parents and partners are from everywhere - different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are encouraged to bring their perspectives to deliver on our mission!
Work in a culture that cares, with managers who value you and your career journey. Be empowered to think big, thrive on delivering results, and become your best.
Development of meaningful connections with a diverse group of Chewtopians through Team Member Resource Groups, with opportunities to celebrate inclusivity through company events, programs, and activities.
Comprehensive medical, dental, and vision benefits, in addition to wellness programs and resources, enabling you to be your best self in and outside of work.

The base salary range for this role is $190,500 - $300,000.00.

The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.

We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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Jobs in the United States