Jobs in the United States

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Sr Customer Service Manager, Airports
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Acts as a point of contact for interfacing with other departments, senior management, and external agencies on shift-related matters that require a higher level of negotiation or…
Added just now
Specialist/Sr Specialist, HR Investigations
United States
Ability to demonstrate excellent project management skills
Added 1 min ago
Business Consultant
University of Michigan
Ann Arbor, MI
The role requires comprehensive knowledge that crosses strategic planning, business analysis, process improvement, project leadership, organizational change, technology adoption, and…
Added 2 mins ago
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Senior Manager, Ops Excellence - International
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The Senior Manager, International Operations Excellence owns the development, governance and deployment of Wingstop International Brand Standards, ensuring they are clear, practical and…
Added 3 mins ago
Staff Analyst, Technology
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Jericho, NY · NY
Use analytical skill, in-depth knowledge of department policies and procedures, and experience with department systems to improve and enhance systems through the project’s life cycle.
Added 4 mins ago
Senior Project Analyst
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Senior Environmental Manager Supervisor: Air Permits
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Ability to establish long- and short-term project management goals and objectives.
Added 4 mins ago
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Acquisition Program Manager
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Ashburn, VA
- $67.31 to $79.33 USD / hour
This position requires an accomplished professional with extensive project and program management experience, including demonstrated success managing federal acquisition support or Program…
Added 4 mins ago
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Senior Manager, Internal Communications
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Graphic Designer
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Strong project management, time management, prioritization, vendor management, follow-up, and communication skills in a fast-paced environment.
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State Revolving Fund (SRF) Program Manager
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The position will serve as the SRF State Program Manager. The SRF Program Manager will be the primary expert on SRF program regulations and is responsible for overseeing statewide…
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Senior Business Systems Analyst - Radar System Replacement (RSR)
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We are seeking a Senior Business Systems Analyst to define the scope and objectives of business information systems in line with our business plan and industry requirements. This role…
Added 5 mins ago
Vice President, Public Safety & Security
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…Officer, provides leadership and strategic direction through the management and development of emergency preparedness and fire functions, including oversight of all public safety programs.…
Added 6 mins ago
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Sr. Associate
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- $29.38 to $36.73 USD / hour
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Added 7 mins ago
Associate Project Manager - Bracco Medical Technologies
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VP COLLEC
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…systems and operations. Performs a variety of tasks to include management of account extensions, modifications, foreclosures, repossessions, bankruptcies, REO, loss mitigation, delinquency…
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Take ownership of project management, deadlines, and troubleshooting
Added 8 mins ago
Program Manager - IT Project Management AI
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KING OF PRUSSIA, PA
The Corporate Information Services Department is seeking a dynamic and talented Program Manager – AI Project Management.
Added 10 mins ago
Compliance Officer, Portfolio Management & Trading Compliance
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Bank location listed three (3) or more days per week
Added 10 mins ago
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Added 10 mins ago
Senior Manager, Online North America - Dr. Jart+
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Added 11 mins ago
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Deputy Director of Subrecipient Monitoring (Austin)
Austin, TX
- $11,093.89 USD / month
- Five years of full-time experience in the oversight and direction of an agency program; or in strategic planning and policy development and implementation, three years of which must have…
Added 11 mins ago
Lead, Retirement Administration
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Added 12 mins ago
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Data Engineer Advisor
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Candidates must live within 50 miles of the campus location

Chewy, Inc.

Manager, Technical Product Manager

Plantation, FL, United States
Richardson, TX, United States
Goodyear, AZ, United States
Hollywood, FL, United States
Louisville, KY, United States

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Job details

Experience: 2+ years experience in technical program management or similar experience managing cross functional projects and balancing product/business requirements with technical constraints.
Posting language: English
Posted: Nov 12, 2026

Original job description

Job Description:

Our Opportunity:

The Chewy Customer Care Product Management (CCPM) team is seeking an experienced Manager, Technical Product Manager II. Are you driven by a relentless commitment to exceed customer expectations? Do you possess a fervent desire to leverage data in crafting unparalleled customer journeys? If you possess an unwavering passion for cultivating high-performing teams, then the CCPM team at Chewy eagerly invites you to explore this transformative opportunity. Chewy’s CCPM team is responsible for understanding our support agent & customer experience through data, observation, monitoring, testing, measuring the impact of our products and features, and building and maintaining the systems that power our world class support. We provide the tools and processes data insights that contribute to our collective mission to be the most trusted and convenient destination for pet parents (and partners) everywhere.

Within this elevated capacity, you will assume a pivotal role at the forefront of the Customer Care Operations Center (CCOC), exercising close collaboration with cross-functional cohorts including software engineers, data analysts, and product visionaries. Guiding the implementation of comprehensive solutions, your role will focus on streamlining processes, identifying and addressing customer pain points, and enhancing systemic stability.

The ideal candidate for this role possesses a demonstrated track record of leadership in a technical support role. Their expertise encompasses the intricacies of technical program and product management, coupled with a strong proficiency in process optimization and data-driven analysis. They exhibit an astute ability to navigate unexplored opportunities at both macro and micro levels, demonstrating a keen sense for recalibration and expansion. They adeptly synthesize complex scenarios and quickly arrive at decisive conclusions, demonstrating confidence and determination. Their skill in ensuring accountability across all stakeholders is vital for fostering continuous improvements that enhance the stability of our systems.

What You’ll Do:

Lead and manage a 24/7 team dedicated to ensuring system stability and driving technical program excellence.
Mentor and guide your direct reports in collaborating with technical, product, and business stakeholders to define system defects, project requirements, and project scope.
Demonstrate confidence in comprehending and influencing the technical architecture and outcomes of CX/CRM/CS systems.
Delegate and review the creation of WBR and MBR data on a weekly and monthly basis, respectively.
Exhibit proficiency in written and verbal communication, particularly during support on major incident bridges, WBR/MBR sessions, and interactions with senior leaders across the organization.
Streamline and enhance the team's ability to efficiently troubleshoot and coordinate resolutions for companywide system and CX disruptions.
Exercise oversight and approval for user acceptance testing, data testing, and related system monitoring initiatives.
Collaborate with CS and/or CCPM to contribute to the refinement and execution of a strategic roadmap.

What You’ll Need:

Bachelor’s Degree in a quantitative field (e.g., Computer Science, Engineering, Mathematics, Statistics, Business), related technical field or equivalent work experiences.
2+ years experience in technical program management or similar experience managing cross functional projects and balancing product/business requirements with technical constraints.
Ability to abstract complex subjects and communicate with audiences of varying levels of leadership and technical background.
Ability to make decisions
Ability to build high performing teams
Strong business, operational, and technical vision.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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Jobs in the United States