Jobs in the United States

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Added 1 min ago
Employee & Labor Relations Advisor
Howard Community College
MD
…for the prestigious 2027 Aspen Prize for Community College…
Added 1 min ago
Quality Monitoring Nurse III
TX-HHSC-DSHS-DFPS
ABILENE, TX
…quality, cost effective services to Texans. The Quality and Program Improvement’s Quality Monitoring Program (QMP), Quality Monitoring Unit (QMU) seeks a highly qualified candidate to fill…
Added 1 min ago
IT Program Manager
Valvoline Global
OH · KY
The IT Program Manager is a strategic delivery leader who turns enterprise priorities into coordinated technology outcomes. This role leads complex, cross-functional programs and/or…
Added 1 min ago
KC
Construction Project Manager (0-3 years)
KPFF Consulting Engineers
Seattle, WA
- $87,000 to $105,000 USD / year
Join us at KPFF Special Projects Group and be part of a dynamic team driving innovation and excellence in project delivery.
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Salisbury, NC
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Gastonia, NC
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Chardon, OH
- $17 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
North Royalton, OH
- $17 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Asheville, NC
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Oak Park, MI
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Norcross, GA
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Marietta, GA
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Huber Heights, OH
- $17 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Staff Pharmacist
CVS Health
Leo Cedarville, IN
- $60 to $76 USD / hour
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; supporting the Pharmacy Manager by writing the pharmacy…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Manitowoc, WI
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
South Bend, IN
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
South Bend, IN
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Waukesha, WI
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
West Lafayette, IN
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Joliet, IL
- $17 to $27 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Houston, TX
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
District Support Pharmacist - FT
CVS Health
Houston, TX
- $60 to $76 USD / hour
…Pharmacists (DSPs) play a critical role in cultivating a culture of excellence within each pharmacy worked by acting as a role model for all, demonstrating genuine care, and setting the bar…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Selma, TX
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
San Marcos, TX
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
The Woodlands, TX
- $16.5 to $25 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…

Chewy

Manager, Technical Product Manager

Plantation, FL, United States
Goodyear, AZ, United States
Hollywood, FL, United States
Louisville, KY, United States
Richardson, TX, United States

Apply on careers.chewy.com About employer

Applications open in a new tab.

Job details

Experience: 2+ years experience in technical program management or similar experience managing cross functional projects and balancing product/business requirements with technical constraints.
Posting language: English
Posted: Nov 12, 2026

Original job description

Job Description:

Our Opportunity:

The Chewy Customer Care Product Management (CCPM) team is seeking an experienced Manager, Technical Product Manager II. Are you driven by a relentless commitment to exceed customer expectations? Do you possess a fervent desire to leverage data in crafting unparalleled customer journeys? If you possess an unwavering passion for cultivating high-performing teams, then the CCPM team at Chewy eagerly invites you to explore this transformative opportunity. Chewy’s CCPM team is responsible for understanding our support agent & customer experience through data, observation, monitoring, testing, measuring the impact of our products and features, and building and maintaining the systems that power our world class support. We provide the tools and processes data insights that contribute to our collective mission to be the most trusted and convenient destination for pet parents (and partners) everywhere.

Within this elevated capacity, you will assume a pivotal role at the forefront of the Customer Care Operations Center (CCOC), exercising close collaboration with cross-functional cohorts including software engineers, data analysts, and product visionaries. Guiding the implementation of comprehensive solutions, your role will focus on streamlining processes, identifying and addressing customer pain points, and enhancing systemic stability.

The ideal candidate for this role possesses a demonstrated track record of leadership in a technical support role. Their expertise encompasses the intricacies of technical program and product management, coupled with a strong proficiency in process optimization and data-driven analysis. They exhibit an astute ability to navigate unexplored opportunities at both macro and micro levels, demonstrating a keen sense for recalibration and expansion. They adeptly synthesize complex scenarios and quickly arrive at decisive conclusions, demonstrating confidence and determination. Their skill in ensuring accountability across all stakeholders is vital for fostering continuous improvements that enhance the stability of our systems.

What You’ll Do:

Lead and manage a 24/7 team dedicated to ensuring system stability and driving technical program excellence.
Mentor and guide your direct reports in collaborating with technical, product, and business stakeholders to define system defects, project requirements, and project scope.
Demonstrate confidence in comprehending and influencing the technical architecture and outcomes of CX/CRM/CS systems.
Delegate and review the creation of WBR and MBR data on a weekly and monthly basis, respectively.
Exhibit proficiency in written and verbal communication, particularly during support on major incident bridges, WBR/MBR sessions, and interactions with senior leaders across the organization.
Streamline and enhance the team's ability to efficiently troubleshoot and coordinate resolutions for companywide system and CX disruptions.
Exercise oversight and approval for user acceptance testing, data testing, and related system monitoring initiatives.
Collaborate with CS and/or CCPM to contribute to the refinement and execution of a strategic roadmap.

What You’ll Need:

Bachelor’s Degree in a quantitative field (e.g., Computer Science, Engineering, Mathematics, Statistics, Business), related technical field or equivalent work experiences.
2+ years experience in technical program management or similar experience managing cross functional projects and balancing product/business requirements with technical constraints.
Ability to abstract complex subjects and communicate with audiences of varying levels of leadership and technical background.
Ability to make decisions
Ability to build high performing teams
Strong business, operational, and technical vision.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

Apply on careers.chewy.com About employer

More about this job

Skills

Customer service
Customer experience
Collaboration
Leadership
Technical support
Show confidence
Communication skills
Troubleshoot
Computer science
Statistics
Program management

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Work requirements

Jobs in the United States