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Management Analyst - Integrated Product Support (IPS)
WARRANT TECHNOLOGIES
Crane, IN
Experience supporting an IPS Lead, Product Support Manager, Program Manager, or similar leadership function.
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Design Manager
Overaa
Richmond, CA
Overaa Construction is seeking an experienced Design Manager to lead the design process for complex construction projects, from programming through design development, construction…
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Program Manager - Data and Analytics
JPMC page
New York, NY · NY
As a Program Manager within JPMorganChase, you will play a pivotal role in leading and managing strategic programs and initiatives from conception to execution. Your work will have a…
Added 1 min ago
Senior Program Manager, F-35 JPO, Propulsion (PMO) - Crystal City, Arlington, VA
Serco USA
Crystal City, VA · Alexandria, VA · Arlington, VA · Andrews AFB, MD · DC · Fairfax, VA · Herndon, VA · Anacostia Annex, DC · Bethesda, MD · Silver Spring, MD · Quantico, VA · Rockville, MD
The ability to provide onsite support at F-35 Joint Program Office (JPO) located in Crystal City, VA no less than 2-days per week, each week · Exact days in office at the JPO must be coordinated with F-35 customer and approved by your Serco manager
Added 1 min ago
Program Manager, F-3, Combat Data Systems- Crystal City, VA
Serco USA
Crystal City, VA · Alexandria, VA · Arlington, VA · Washington, DC · Washington Navy Yard, DC · Fairfax, VA · Chantilly, VA · Falls Church, VA · Vienna, VA · Rosslyn, VA
The ability to provide onsite support at F-35 Joint Program Office (JPO) located in Crystal City, VA no less than 2-days per week, each week · Exact days in office at the JPO must be coordinated with F-35 customer and approved by your Serco manager
Added 1 min ago
Quality Manager
ST Shared Services LLC
Madison, WI
The Quality Manager collaborates closely with Manufacturing, Quality Control, Facilities, Materials Management, Regulatory Affairs, Engineering, and site external entities (Distribution…
Added 1 min ago
Water Resources Management Market Sector Leader
HDR
New York, NY · Albany, NY · Newark, NJ · Syracuse, NY · White Plains, NY · Woodcliff Lake, NJ
The NY/NJ WRM MSL will report to the Area Water Business Development Manager and team with our Area Business Group Manager, Water Market Sector Client Managers, Project Managers, Business…
Added 1 min ago
Audit & Quality Control Manager
ROBINS FINANCIAL CREDIT UNION
Warner Robins, GA
Manage the execution of the risk-based internal audit and quality control program designed to identify, evaluate, and mitigate operational, financial, compliance, and internal control risks.
Added 1 min ago
IT Manager, Security Operations
Johnstone Supply LLC
OR-PORTLAND US-TX-DALLAS US-FL-JACKSONVILLE
The IT Manager of Security Operations will manage, coach, and develop a team of IT Security Operations professionals, fostering a culture of accountability, continuous learning, and…
Added 2 mins ago
Senior Finance Manager
Honeywell
Charlotte, NC
YOU MUST HAVE
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General Manager
24 Hour Fitness USA, LLC
Lakewood, CA
* CPR/AED certification is required within 30 days of hire
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Janitorial Crew Lead
KBS
Columbia, SC
…more - maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to…
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Janitorial Crew Lead
KBS
Myrtle Beach, SC
…more - maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to…
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Janitorial Crew Lead
KBS
Selinsgrove, PA
…more - maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to…
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Janitorial Crew Lead
KBS
Franklin, TN
…more - maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to…
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Janitorial Crew Lead
KBS
Castle Rock, CO
…more - maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to…
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Janitorial Crew Lead
KBS
Flowood, MS
7 days per week
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Janitorial Crew Lead
KBS
Spring Hill, TN
…more - maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to…
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Janitorial Crew Lead
KBS
NASHVILLE, TN
5am to 10am / 6 or 7 days per week
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Janitorial Crew Lead
KBS
NASHVILLE, TN
…more - maintain clean, efficient, and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to…
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Bilingual Operations Coordinator
KBS
Colorado Springs, CO
Bilingual Operations Coordinator / Operations Support Specialist
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Janitorial Porter
KBS
FARGO, ND
…more - maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to…
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Janitorial Porter
KBS
Boca Raton, FL
…more - maintain clean, efficient and welcoming spaces that support their operations. As we continue to grow, we’re looking for team members who are dedicated, reliable, and ready to…
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Warehouse Janitorial Site Manager
KBS
Victorville, CA
Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join our operations team as a Warehouse Janitorial Site Manager. If you enjoy working in a fast-paced…
Added 2 mins ago
Warehouse Janitorial Site Manager
KBS
Turlock, CA
Kellermeyer Bergensons Services (KBS) has an immediate full-time opportunity to join our operations team as a Warehouse Janitorial Site Manager. If you enjoy working in a fast-paced…

Chewy

Manager, Technical Product Manager

Plantation, FL, United States
Goodyear, AZ, United States
Hollywood, FL, United States
Louisville, KY, United States
Richardson, TX, United States

Apply on careers.chewy.com About employer

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Job details

Experience: 2+ years experience in technical program management or similar experience managing cross functional projects and balancing product/business requirements with technical constraints.
Posting language: English
Posted: Nov 12, 2026

Original job description

Job Description:

Our Opportunity:

The Chewy Customer Care Product Management (CCPM) team is seeking an experienced Manager, Technical Product Manager II. Are you driven by a relentless commitment to exceed customer expectations? Do you possess a fervent desire to leverage data in crafting unparalleled customer journeys? If you possess an unwavering passion for cultivating high-performing teams, then the CCPM team at Chewy eagerly invites you to explore this transformative opportunity. Chewy’s CCPM team is responsible for understanding our support agent & customer experience through data, observation, monitoring, testing, measuring the impact of our products and features, and building and maintaining the systems that power our world class support. We provide the tools and processes data insights that contribute to our collective mission to be the most trusted and convenient destination for pet parents (and partners) everywhere.

Within this elevated capacity, you will assume a pivotal role at the forefront of the Customer Care Operations Center (CCOC), exercising close collaboration with cross-functional cohorts including software engineers, data analysts, and product visionaries. Guiding the implementation of comprehensive solutions, your role will focus on streamlining processes, identifying and addressing customer pain points, and enhancing systemic stability.

The ideal candidate for this role possesses a demonstrated track record of leadership in a technical support role. Their expertise encompasses the intricacies of technical program and product management, coupled with a strong proficiency in process optimization and data-driven analysis. They exhibit an astute ability to navigate unexplored opportunities at both macro and micro levels, demonstrating a keen sense for recalibration and expansion. They adeptly synthesize complex scenarios and quickly arrive at decisive conclusions, demonstrating confidence and determination. Their skill in ensuring accountability across all stakeholders is vital for fostering continuous improvements that enhance the stability of our systems.

What You’ll Do:

Lead and manage a 24/7 team dedicated to ensuring system stability and driving technical program excellence.
Mentor and guide your direct reports in collaborating with technical, product, and business stakeholders to define system defects, project requirements, and project scope.
Demonstrate confidence in comprehending and influencing the technical architecture and outcomes of CX/CRM/CS systems.
Delegate and review the creation of WBR and MBR data on a weekly and monthly basis, respectively.
Exhibit proficiency in written and verbal communication, particularly during support on major incident bridges, WBR/MBR sessions, and interactions with senior leaders across the organization.
Streamline and enhance the team's ability to efficiently troubleshoot and coordinate resolutions for companywide system and CX disruptions.
Exercise oversight and approval for user acceptance testing, data testing, and related system monitoring initiatives.
Collaborate with CS and/or CCPM to contribute to the refinement and execution of a strategic roadmap.

What You’ll Need:

Bachelor’s Degree in a quantitative field (e.g., Computer Science, Engineering, Mathematics, Statistics, Business), related technical field or equivalent work experiences.
2+ years experience in technical program management or similar experience managing cross functional projects and balancing product/business requirements with technical constraints.
Ability to abstract complex subjects and communicate with audiences of varying levels of leadership and technical background.
Ability to make decisions
Ability to build high performing teams
Strong business, operational, and technical vision.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

Apply on careers.chewy.com About employer

More about this job

Skills

Customer service
Customer experience
Collaboration
Leadership
Technical support
Show confidence
Communication skills
Troubleshoot
Computer science
Statistics
Program management

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Jobs in the United States