Jobs in the United States

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AL
Warehouse Technician
AdaptHealth, LLC
Roseville, CA
- $23 to $25 USD / hour
…inventory maintenance. The technician assists the supervisor or manager in pulling and loading equipment for delivery in addition to assembly of equipment when necessary. Maintaining…
Added just now
AL
Warehouse Technician
AdaptHealth, LLC
Sacramento, CA
- $23 to $25 USD / hour
…inventory maintenance. The technician assists the supervisor or manager in pulling and loading equipment for delivery in addition to assembly of equipment when necessary. Maintaining…
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Community Manager - Whitehall Parc
Greystar Management Services, LLC
Charlotte, NC
Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions
Added just now
GM
Assistant Community Manager- Eastie 355
Greystar Management Services, LLC
East Boston, MA
- $28 to $30 USD / hour
Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions · Incumbents must have valid driver’s license to drive a golf cart on property
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Community Manager - RT 500
Greystar Management Services, LLC
Berkeley Heights, NJ
Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions
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Help Desk Representative
Harris County
Houston, TX
Candidates must have the ability to work independently with a high level of productivity and accuracy · Must have exceptional customer service skills
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Community Manager - The Vineyards at Hammock Ridge
Greystar Management Services, LLC
Clermont, FL
Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions
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Community Manager - The Hartley at Blue Hill
Greystar Management Services, LLC
Chapel Hill, NC
Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions
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Area Manager
Community Medical Services
Aurora, CO
The Area Manager serves as a key operational leader within the organization, clinical hierarchy, reporting directly to the Regional Operations Director. This role bridges day-to-day…
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Client Services Coordinator
Community Medical Services
Mesa, AZ
…welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You’ll play…
Added just now
CM
Client Services Coordinator - Part Time
Community Medical Services
Milwaukee, WI
- Part-time
…welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You’ll play…
Added just now
Senior 3D Ship Design & Technical Integration Section Manager
Serco USA
DC · MD · VA · Washington, DC
We are seeking an experienced Senior 3D Ship Design & Technical Integration Section Manager to provide technical leadership, program oversight, and team management in support of the U.S.…
Added 1 min ago
Assistant General Manager
DRIFTWOOD HOSPITALITY MANAGEMENT
Plano, TX
Must have financial management skills including the ability to understand P&L statements, manage operating budgets, forecasting, and scheduling
Added 1 min ago
Medical Assistant Trainee
St Lukes Physician Group Inc
Allentown, PA
The Medical Assistant Trainee’s primary responsibility is to learn how to assist in the delivery of health care management for the practice. The training program is developed to allow the…
Added 1 min ago
UM
2027 Summer IT Operations & Asset Management Intern
Ursa Major
Berthoud, CO
- $30 USD / hour
The IT Operations & Asset Management Intern will focus on improving visibility, organization, and lifecycle management across Ursa Major's IT environment. This role will help establish…
Added 1 min ago
Operations Manager
Wesco
Macon, GA
We are seeking an experience Operations Manager to join our growing warehouse and distribution operation in Macon, GA, This is a hands on, working manager opportunity for a leader who…
Added 1 min ago
UO
Compensation & Classification Director [CAMPUS ONLY RECRUITMENT]
University of California, Santa Cruz
CA
- $150,000 to $165,000 USD / year
Responsible for complex data analysis and overall pay structure maintenance, the manager drives compensation and classification strategies that foster workforce stability while providing…
Added 1 min ago
UO
Assistant Director, Talent Acquisition [UC System-Wide Campus Only]
University of California, Santa Cruz
CA
- $110,000 to $125,000 USD / year
Added 1 min ago
Project Manager Senior/Intermediate
University of Michigan
Ann Arbor, MI
Professional experience in healthcare including direct experience in patient experience, customer service, program development, project management, communications, and/or operations…
Added 1 min ago
Product Manager
Meta
Pierre, SD
10+ years product management and/or Product Design
Added 1 min ago
O
Cloud Consulting Delivery Lead- Fusion Applications
Oracle
Pierre, SD
- $126,200 to $264,100 USD / year
As needed, act as functional Executive Sponsor for a complex program/client, providing guidance and direction to project team and client.
Added 1 min ago
Lead Insurance Product Manager - Part D/PDP
Humana
Pierre, SD
Humana is seeking a Medicare Part D expert to join the team as a Lead Insurance Product Manager who is ready to shape PDP strategy, guide complex decisions and turn regulatory requirements…
Added 2 mins ago
Global Supply Chain Manager, ODM Network Switches Infrastructure Supply Chain
Meta
Pierre, SD
Global Supply Chain Manager, ODM Network Switches Infrastructure Supply Chain Responsibilities:
Added 2 mins ago
Facilities Management Director - Wakefield, RI
Compass Group, North America
Pierre, SD
Must have knowledge and expertise in NFPA, TJC, CMS, DNV, EPA, and OSHA codes and regulations and the ability to interpret and implement
Added 2 mins ago
M&E Sourcing Manager
American Express Global Business Travel
Pierre, SD
If you love building relationships and sharing your expertise with others, you may be the perfect Sourcing and Meeting Manager for our team. In this role, you’ll guide clients through the…

Chewy

Manager, Technical Product Manager

Plantation, FL, United States
Goodyear, AZ, United States
Hollywood, FL, United States
Louisville, KY, United States
Richardson, TX, United States

Apply on careers.chewy.com About employer

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Job details

Experience: 2+ years experience in technical program management or similar experience managing cross functional projects and balancing product/business requirements with technical constraints.
Posting language: English
Posted: Nov 12, 2026

Original job description

Job Description:

Our Opportunity:

The Chewy Customer Care Product Management (CCPM) team is seeking an experienced Manager, Technical Product Manager II. Are you driven by a relentless commitment to exceed customer expectations? Do you possess a fervent desire to leverage data in crafting unparalleled customer journeys? If you possess an unwavering passion for cultivating high-performing teams, then the CCPM team at Chewy eagerly invites you to explore this transformative opportunity. Chewy’s CCPM team is responsible for understanding our support agent & customer experience through data, observation, monitoring, testing, measuring the impact of our products and features, and building and maintaining the systems that power our world class support. We provide the tools and processes data insights that contribute to our collective mission to be the most trusted and convenient destination for pet parents (and partners) everywhere.

Within this elevated capacity, you will assume a pivotal role at the forefront of the Customer Care Operations Center (CCOC), exercising close collaboration with cross-functional cohorts including software engineers, data analysts, and product visionaries. Guiding the implementation of comprehensive solutions, your role will focus on streamlining processes, identifying and addressing customer pain points, and enhancing systemic stability.

The ideal candidate for this role possesses a demonstrated track record of leadership in a technical support role. Their expertise encompasses the intricacies of technical program and product management, coupled with a strong proficiency in process optimization and data-driven analysis. They exhibit an astute ability to navigate unexplored opportunities at both macro and micro levels, demonstrating a keen sense for recalibration and expansion. They adeptly synthesize complex scenarios and quickly arrive at decisive conclusions, demonstrating confidence and determination. Their skill in ensuring accountability across all stakeholders is vital for fostering continuous improvements that enhance the stability of our systems.

What You’ll Do:

Lead and manage a 24/7 team dedicated to ensuring system stability and driving technical program excellence.
Mentor and guide your direct reports in collaborating with technical, product, and business stakeholders to define system defects, project requirements, and project scope.
Demonstrate confidence in comprehending and influencing the technical architecture and outcomes of CX/CRM/CS systems.
Delegate and review the creation of WBR and MBR data on a weekly and monthly basis, respectively.
Exhibit proficiency in written and verbal communication, particularly during support on major incident bridges, WBR/MBR sessions, and interactions with senior leaders across the organization.
Streamline and enhance the team's ability to efficiently troubleshoot and coordinate resolutions for companywide system and CX disruptions.
Exercise oversight and approval for user acceptance testing, data testing, and related system monitoring initiatives.
Collaborate with CS and/or CCPM to contribute to the refinement and execution of a strategic roadmap.

What You’ll Need:

Bachelor’s Degree in a quantitative field (e.g., Computer Science, Engineering, Mathematics, Statistics, Business), related technical field or equivalent work experiences.
2+ years experience in technical program management or similar experience managing cross functional projects and balancing product/business requirements with technical constraints.
Ability to abstract complex subjects and communicate with audiences of varying levels of leadership and technical background.
Ability to make decisions
Ability to build high performing teams
Strong business, operational, and technical vision.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

Apply on careers.chewy.com About employer

More about this job

Skills

Customer service
Customer experience
Collaboration
Leadership
Technical support
Show confidence
Communication skills
Troubleshoot
Computer science
Statistics
Program management

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Jobs in the United States