Jobs in the United States

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CO
Quality Assurance & Training Manager (Mgr. 2)
City of Seattle
Seattle, WA
- $56.57 to $84.88 USD / hour
…employee and customer feedback. However, the QA & Training Manager and team will work closely with Business Support and IT to understand and share objectives, align on data strategies, and…
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SO
MSP PILOT I-A
State of Maryland
MD
- $101,678 to $142,396 USD / year
Must have twelve hundred (1200) helicopter flight hours as an FAA certified pilot · Employees in this classification must possess and maintain a FAA Commercial Helicopter or Commercial Airplane multi-engine certification
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MSP INSTRUCTOR PILOT
State of Maryland
MD
- $135,635 to $189,951 USD / year
Must have 2600 helicopter flight hours (can not combine helicopter and fixed wing hours) as a FAA licensed pilot · Employees in this classification must possess and maintain FAA Commercial Helicopter or FAA Commercial Airplane multi-engine certification
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Oil Change Assistant Manager - Shop#53 - 6891 North 9th Avenue
Driven Brands
Pensacola, FL
In this role, you’ll support the Shop Manager with daily operations, team development, and fast, friendly customer experience. You’ll step in as Manager on Duty when needed, helping the…
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Oil Change Assistant Manager - Shop#176 - 8511 Prue Road
Driven Brands
San Antonio, TX
In this role, you’ll support the Shop Manager with daily operations, team development, and fast, friendly customer experience. You’ll step in as Manager on Duty when needed, helping the…
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Oil Change Assistant Manager - Shop#500 - 805 Farm to Market 1187
Driven Brands
Aledo, TX
In this role, you’ll support the Shop Manager with daily operations, team development, and fast, friendly customer experience. You’ll step in as Manager on Duty when needed, helping the…
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Project Engineer
USABB ABB Inc.
Houston, TX
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Senior Recruiter, Creative and Design
Kettle
Remote, United States
…roles for our Design, Production, Technology, Strategy, and Operations…
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IC
Business Manager- iLEAD Hybrid at Acton Studio
iLEAD Charter Schools
Castaic, CA
- $30 to $50 USD / hour
Reporting to the School Director, the Business Manager is responsible for overseeing the business operation of the school. This individual is responsible for ensuring the efficiency of…
Added 1 min ago
Guest Service Cashier
Stinker Stores
Boise, ID
Accurately process cash, credit, and other payment transactions
Added 1 min ago
General Manager | Houma, LA | Lead Our Brand-New Store!
America's Thrift Stores
Houma, LA · Schriever, LA · Thibodaux, LA · Gray, LA · Raceland, LA
…incidents involving company property, equipment, personnel, or operations and take appropriate action in coordination with the District…
Added 1 min ago
Assistant Restaurant Manager
Acts Retirement-Life Communities
Easton, MD
Acts is currently seeking qualified candidates for our Assistant Restaurant Manager position.
Added 1 min ago
Client Services Manager - Subrogation (Hybrid)
Afni, Inc.
Bloomington, IL
The Client Services Manager - Subrogation is the single point of contact for Client Partners and Operational Managers, working to instill confidence, loyalty and trust in Afni. The Client…
Added 1 min ago
Beaches Server
The Boca Raton
Boca Raton, FL
Process guest checks accurately and in accordance with resort procedures.
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DT
Sales Manager
D1 Training - East Wichita
Wichita, KS
- $50,000 to $70,000 USD / year
To be poised when meeting & interacting with scholastic to professional athletes…this Sales Manager must provide the same world-class experience to EVERY SINGLE PERSON who walks in the door!
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Manager, Metrology
Fujifilm
Research Triangle Park, NC
Must possess in-depth knowledge of bio-pharmaceutical Clean Utilities
Added 1 min ago
TC
Teller or Personal Banker
Tri Counties Bank
Sacramento, CA
- $18.35 to $25 USD / hour
Process a variety of deposit and loan transactions, complete required documentation and data entry, and ensure the accuracy and completeness of all transaction records.
Added 2 mins ago
A
Project Manager
Actalent
Portsmouth, NH
- $55 to $63 USD / hour
The Construction Owners Representative Project Manager serves as the owners primary advocate throughout the planning, design, and construction process. This role is responsible for managing…
Added 2 mins ago
A
Physical Security Project/Program Manager V
Actalent
Berwick, PA
- $60 to $78 USD / hour
Job Title: Physical Security Project/Program Manager VJob DescriptionThis role oversees the design, implementation, and lifecycle management of physical security systems for data centers…
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A
Excavation Superintendent
Actalent
Chicago, IL
- $36 to $48 USD / hour
…commercial civil and earthwork projects, ensuring smooth daily operations, high-quality workmanship, and strict adherence to safety standards. This role oversees excavation and grading…
Added 2 mins ago
A
Excavation Foreman
Actalent
Chicago, IL
- $36 to $48 USD / hour
…commercial civil and earthwork projects, ensuring smooth daily operations, high-quality workmanship, and strict adherence to safety standards. This role oversees excavation and grading…
Added 2 mins ago
Talent Acquisition Partner (Manufacturing)
Thales DIS USA, Inc.
United States
Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more
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Project/Program Manager (Non-IT) 3
Actalent
East Peoria, IL
- $22 to $30 USD / hour
Work EnvironmentThis position is based in an office environment and requires working on-site five days per week
Added 2 mins ago
Project Manager
Actalent
Englewood, CO
Project Manager Engineering, R&D, and New Product Introduction (NPI)Job DescriptionThis role leads complex engineering, R&D, and new product introduction projects from initial requirements…
Added 2 mins ago
Business Development Manager
Atlas Real Estate
Kansas City, MO
Reporting directly to the Director, Growth. The Business Development Manager focuses on growing the business in new and existing markets through relationship generation and upfront services…

Chewy

Manager, Technical Product Manager

Plantation, FL, United States
Goodyear, AZ, United States
Hollywood, FL, United States
Louisville, KY, United States
Richardson, TX, United States

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Job details

Experience: 2+ years experience in technical program management or similar experience managing cross functional projects and balancing product/business requirements with technical constraints.
Posting language: English
Posted: Nov 12, 2026

Original job description

Job Description:

Our Opportunity:

The Chewy Customer Care Product Management (CCPM) team is seeking an experienced Manager, Technical Product Manager II. Are you driven by a relentless commitment to exceed customer expectations? Do you possess a fervent desire to leverage data in crafting unparalleled customer journeys? If you possess an unwavering passion for cultivating high-performing teams, then the CCPM team at Chewy eagerly invites you to explore this transformative opportunity. Chewy’s CCPM team is responsible for understanding our support agent & customer experience through data, observation, monitoring, testing, measuring the impact of our products and features, and building and maintaining the systems that power our world class support. We provide the tools and processes data insights that contribute to our collective mission to be the most trusted and convenient destination for pet parents (and partners) everywhere.

Within this elevated capacity, you will assume a pivotal role at the forefront of the Customer Care Operations Center (CCOC), exercising close collaboration with cross-functional cohorts including software engineers, data analysts, and product visionaries. Guiding the implementation of comprehensive solutions, your role will focus on streamlining processes, identifying and addressing customer pain points, and enhancing systemic stability.

The ideal candidate for this role possesses a demonstrated track record of leadership in a technical support role. Their expertise encompasses the intricacies of technical program and product management, coupled with a strong proficiency in process optimization and data-driven analysis. They exhibit an astute ability to navigate unexplored opportunities at both macro and micro levels, demonstrating a keen sense for recalibration and expansion. They adeptly synthesize complex scenarios and quickly arrive at decisive conclusions, demonstrating confidence and determination. Their skill in ensuring accountability across all stakeholders is vital for fostering continuous improvements that enhance the stability of our systems.

What You’ll Do:

Lead and manage a 24/7 team dedicated to ensuring system stability and driving technical program excellence.
Mentor and guide your direct reports in collaborating with technical, product, and business stakeholders to define system defects, project requirements, and project scope.
Demonstrate confidence in comprehending and influencing the technical architecture and outcomes of CX/CRM/CS systems.
Delegate and review the creation of WBR and MBR data on a weekly and monthly basis, respectively.
Exhibit proficiency in written and verbal communication, particularly during support on major incident bridges, WBR/MBR sessions, and interactions with senior leaders across the organization.
Streamline and enhance the team's ability to efficiently troubleshoot and coordinate resolutions for companywide system and CX disruptions.
Exercise oversight and approval for user acceptance testing, data testing, and related system monitoring initiatives.
Collaborate with CS and/or CCPM to contribute to the refinement and execution of a strategic roadmap.

What You’ll Need:

Bachelor’s Degree in a quantitative field (e.g., Computer Science, Engineering, Mathematics, Statistics, Business), related technical field or equivalent work experiences.
2+ years experience in technical program management or similar experience managing cross functional projects and balancing product/business requirements with technical constraints.
Ability to abstract complex subjects and communicate with audiences of varying levels of leadership and technical background.
Ability to make decisions
Ability to build high performing teams
Strong business, operational, and technical vision.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

Apply on careers.chewy.com About employer

More about this job

Skills

Customer service
Customer experience
Collaboration
Leadership
Technical support
Show confidence
Communication skills
Troubleshoot
Computer science
Statistics
Program management

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Jobs in the United States