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Product Owner
Remote, United States
- $90,000 to $100,000 USD / year
We are a product and engineering team that has gone all in on AI-assisted development. Our in-house AI delivery platform turns well-defined plans into tested, reviewed software far faster…
Added 2 mins ago
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Field Operations Assistant Manager
Qualdoc
Taneytown, MD
- $100,000 USD / year
We are looking for a hands-on Assistant Manager to help oversee field personnel, coordinate daily operations, and ensure projects are completed safely and efficiently.
Added 2 mins ago
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Assistant Operations Manager
Qualdoc
Taneytown, MD
- $100,000 USD / year
We are seeking an experienced Assistant Operations Manager to oversee field activities, support supervisors, and help manage multiple projects. This is a hands-on leadership role focused on…
Added 10 mins ago
Technical Specialist - Propulsion Hydraulics - Warren MI
Military Spouse Jobs & VetJobs
United States
We are looking for an experienced engineer to lead the virtual development of propulsion hydraulic systems. This person will help hardware teams make better design decisions for engine…
Added 13 mins ago
Project Management Intern
IKO
Ironton, MO
Duration: 12Months + Normal Scheduled Hours: Day Shift 7 am to 3:30 pm
Added 14 mins ago
Assistant Store Manager - Kay Jewelers Outlet - St. Louis Premium Outlets
Signet Jewelers
Chesterfield, MO
Training - Associate Training System, Management Training System, District Manager in Training, Career Development and more
Added 14 mins ago
Area Accounting Center Associate Manager
Republic Services
Bridgeton, MO
POSITION SUMMARY: The Area Accounting Center Associate Manager leads an efficient team of accountants to ensure timely and accurate financial reporting, with direction from the Accounting…
Added 14 mins ago
Client Technologies Technician -
HTC Global Services Inc
Columbia, MO
…and facility operations while partnering with the Help Desk Manager to improve support consistency, document workflows, and identify automation…
Added 14 mins ago
Safety Manager
Transdev
St Louis, MO
The Safety & Security Manager contributes to the transportation safety management process and provides overall support and technical guidance as it pertains to operational safety.…
Added 14 mins ago
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Front Desk Team Member
ChenMed
St. Louis, MO
- $14.3 to $20.42 USD / hour
Performs other duties as assigned and modified at manager’s discretion.
Added 14 mins ago
Cloud Data AI/Foundations Manager
Ascension Health
Saint Louis, MO
degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required
Added 14 mins ago
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Medical Assistant Float - $5K SIGN ON BONUS AVAILABLE!!
ChenMed
Saint Louis, MO
- $17 to $24.26 USD / hour
Performs other duties as assigned and modified at manager’s discretion.
Added 14 mins ago
AT
Technical Program Manager II
Akamai Technologies, Inc.
Jefferson City, MO
- $100,700 to $181,300 USD / year
…innovation of Akamai's Corporate Infrastructure, Applications, Development, Security, and Compliance for our customers/corporate stakeholders. Information Technology manages all aspects of…
Added 14 mins ago
Production Network Manager, Backbone Engineering
Meta
Jefferson City, MO
Meta's global network, comprised of cutting-edge platforms, is looking for a Network Engineering Manager to join the Backbone and Edge Engineering team focused on our Software Defined…
Added 14 mins ago
Project Manager - Medicaid
Highmark Health
Jefferson City, MO
Experience with an industry standard software development lifecycle
Added 14 mins ago
Cognizant Workday - Human Capital Management Associate Consultant
Cognizant
Jefferson City, MO
…proudly partner with Workday, one of the leading cloud-based software solutions for HR, finance and payroll…
Added 14 mins ago
HT
Senior Account Manager - Federal Systems, Mission Critical Facilities & Data Centers - | Washington, DC Metro Area (DC, Northern Virginia & Maryland)
Honeywell Technologies
Jefferson City, MO
- $144,000 to $215,000 USD / year
YOU MUST HAVE
Added 14 mins ago
Account Executive - SMB
FranklinCovey
Jefferson City, MO
The Small & Medium Business (SMB) Account Executive is responsible for driving new business development with small & medium business accounts - organizations with less than 500 employees.…
Added 14 mins ago
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Program Manager / Implementation Lead (Ketryx)
Cognizant
Jefferson City, MO
- $83,000 to $94,500 USD / year
As a Ketryx Program Manager , you will make an impact by leading the implementation of Ketryx and associated quality and engineering platforms in a regulated environment. You will be a…
Added 14 mins ago
C
Program Manager/ Implementation Lead (Ketryx)
Cognizant
Jefferson City, MO
- $83,000 to $94,500 USD / year
As a Ketryx Program Manager , you will make an impact by leading the implementation of Ketryx and associated quality and engineering platforms in a regulated environment. You will be a…
Added 14 mins ago
HT
Senior Account Manager Federal - Industrial & Strategic Accounts - North and South Carolina
Honeywell Technologies
Jefferson City, MO
- $166,000 to $250,000 USD / year
YOU MUST HAVE
Added 14 mins ago
Associate, Product Support - SBO - Remote
SitusAMC
Jefferson City, MO
Experience in working with software development teams
Added 14 mins ago
Senior Manager, Knowledge & Context Architecture
Teradata
Jefferson City, MO
The Senior Manager, Knowledge & Context Architecture is a hands-on technical leadership role within Teradata's Worldwide Knowledge & Context Architecture team. You will lead architecture…
Added 14 mins ago
Category Manager, IT – Indirect
Verint Systems, Inc.
Jefferson City, MO
The Category Manager, IT – Indirect will be responsible for sourcing, negotiating and contract management for the company’s indirect IT spend, with a primary focus on SaaS and enterprise…
Added 14 mins ago
Sr Project Manager - AI Data Centers
Jacobs
Kansas City, MO
…physical infrastructure projects. This role is not focused on software development, enterprise IT programs, application implementation, network operations, cloud transformation, or…

Closed listing

Chewy, Inc.

Information Technology Site Support Tech II

Goodyear, AZ, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Closing date: Nov 11, 2026
Experience: Bachelor’s degree in Computer Science, Information Technology, a related field, or 3+ years of relevant IT support experience.
Posting language: English
Posted: Nov 9, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description:

We are hiring awesome humans, and we hope that includes you! Are you looking for more than just a job? At Chewy, you’ll find yourself on a career path with other awesome humans, like yourself. You’ll be part of a culture that values everything that you do, who you are, and the goals you have set for your career. We want to give you the opportunity to grow, earn competitive pay, and be happy while you do it. Sounds simple, but we love it.

Your Opportunity:

You will play an important role in delivering reliable, high-quality IT support for Chewy’s PHX1 Fulfillment Center. You will support the technology that keeps fulfillment operations running by troubleshooting hardware, applications, network connectivity, mobile devices, printers, and other critical site technology. You will partner with team members, Operations, vendors, and other IT teams to resolve technical issues efficiently while providing a professional and positive support experience. Reporting to the FC IT Site Manager, you will also have opportunities to expand your technical knowledge, contribute to continuous improvement, and help strengthen IT support across the site.

What You’ll Do:

Deliver high-quality, customer-focused IT support to PHX1 team members by troubleshooting and resolving application, hardware, network, mobile device, and peripheral issues.
Diagnose, document, analyze, and resolve support requests and incidents using ServiceNow while maintaining established service levels and providing timely updates to customers and stakeholders.
Install, configure, troubleshoot, maintain, deploy, and decommission desktops, laptops, printers, RF devices, peripherals, and other supported Fulfillment Center technology.
Perform day-to-day technical activities including computer and printer troubleshooting, asset management, data cabling, basic network support, and systems administration across supported hardware and software environments.
Partner with local and remote IT teams, Operations, contractors, and vendors to troubleshoot technical issues, coordinate support activities, and minimize operational disruptions.
Apply established standard operating procedures and technical documentation while using sound judgment to determine the appropriate troubleshooting and resolution path for each issue.
Support change management activities and participate in the implementation, testing, and validation of technology changes affecting Fulfillment Center operations.
Maintain accurate technical documentation, asset records, support notes, and knowledge base content to promote consistent processes and effective knowledge sharing.
Identify opportunities to improve technical support processes, customer experience, reliability, and operational efficiency, and contribute to site or team continuous improvement initiatives.
Support team development by sharing technical knowledge, assisting colleagues with unfamiliar issues, and escalating complex or higher-risk problems through the appropriate support channels.

What You’ll Need:

Bachelor’s degree in Computer Science, Information Technology, a related field, or 3+ years of relevant IT support experience.
Experience supporting PCs in a Windows Active Directory environment, including PC and printer troubleshooting, repair, deployment, and decommissioning.
Working knowledge of networking concepts and protocols, including DNS, DHCP, HTTP, SSL, and TCP/IP, with the ability to troubleshoot common connectivity issues.
Experience with IT technologies such as Microsoft Administration, Mobile Device Management, RF technologies, asset management, and data cabling, along with the ability to manage and prioritize support tickets in ServiceNow.
Strong troubleshooting, organization, time management, and communication skills, with the ability to prioritize competing tasks and work effectively in a fast-paced, multi-user environment.
Ability to participate in a 24/7 support and on-call rotation and work flexible schedules based on operational needs, including nights, weekends, and holidays.
Ability to frequently move and carry equipment weighing up to 50 pounds, including network hardware, cables, peripherals, and printers, and stand or walk for 6–8 hours per day.
Ability to travel up to 5% to support operations, training, and project initiatives at other locations within the Chewy network. Demonstrated experience leading continuous improvement initiatives and managing work in an SLA-driven support organization.
Experience managing vendor contracts, service providers, business relationships, and the resolution of service outages or operational escalations.
Ability to translate complex technical topics into clear information for audiences with varying levels of leadership experience and technical knowledge.
Ability to travel up to 10%, work flexible schedules that may include nights, weekends, and holidays, and participate in a 24/7 support and on-call rotation. This position also requires the ability to stand or walk for 10–12 hours per day as well as the ability to lift and push 50lbs. Ability to balance multiple priorities, and to quickly adjust strategy and execution in the face of new information.
Excellent communication and problem-solving skills
Experience working in a CMS
Highly developed intrapersonal skills
Ability to follow an in-house style guide
Love of pets and passion for their care and health

Bonus

Previous experience providing IT support in a Fulfillment Center, warehouse, distribution, eCommerce, or similar operational environment.
CompTIA A+ or Network+ certification.
Experience working within an SLA-driven IT support environment.
Knowledge of Motorola/Zebra RF devices, including MC92N0, VC70N0, and WT41N0 units.
Experience with data cabling and computer or technology facilities maintenance.
Working knowledge of SOTI MobiControl or similar mobile device management technologies.

What You’ll Get:

Chewy offers eligible team members a comprehensive benefits package designed to support their health, well-being, financial security, and work-life needs.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

About employer

More about this job

Skills

Computer technology
Troubleshooting
Site Manager
Process improvement
ServiceNow
Troubleshoot
System administration
Documentation
Change management
Technical support
Customer experience
Team building
Computer science
Microsoft Windows
Microsoft Active Directory
DNS
DHCP
Mobile device management
Time management
Communication skills
Manage work
Leadership
Problem solving
CMS
A+
Network+

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Work requirements

Jobs in the United States