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Network Principal Technical Architect ( Supply chain )
Blue Yonder
Washington, DC
- $167,075.96 to $216,924.03 USD / year
…applications, customer platforms, cloud technologies, automation systems, and third-party ecosystems. You will partner closely with executives, customer leadership, consulting teams,…
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Pharma Project Engineer II
PROMED MOLDED PRODUCTS INC
Maple Grove, MN
…definition, testing, and documentation. Works with management to support relationships with customers. This position operates under minimal guidance from management or senior staff. The…
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Fleet Performance & Decarb Analyst
NCL Bahamas Ltd.
Miami, FL
…analysis of operational data coming from the entire NCLH fleet to support regulatory compliance and continuous operational performance improvement. Develops and publishes key performance…
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Recruiting Coordinator
AMERILIFE US, LLC
6550 W Hillsborough Ave Suite 130 Tampa, FL
Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.
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Buyer
Sensient
Saint Louis, MO · St. Louis, MO
Opportunity to collaborate with your colleagues, onsite 5-days per week
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Business Development Manager - Midwest and Florida Energy Storage
Duke Energy Carolinas, LLC
Plainfield, IN · Raleigh, NC · Lake Mary, FL · Charlotte, NC · St. Petersburg, FL
…activities. The primary development responsibility will be to support the Indiana and Florida service territories, with expectations to also support the Carolinas service territory as…
Added 1 min ago
Director of Operations
Hanger, Inc.
Chattanooga, TN
This leader will drive operational execution while supporting the systems, processes, and talent necessary to meet current and future production needs. The Director of Operations will…
Added 1 min ago
RN Pre-Op / PACU
Surgery Partners
Sandy, UT
Provide psychological support to patients and their families.
Added 1 min ago
Licensed Psychologist
Deer Oaks
Richmond, VA · Chesterfield, VA · Hopewell, VA
…providing therapy, assessment, care planning, and behavioral health support. This position offers professional autonomy, a predictable Monday–Friday schedule, and robust administrative and…
Added 1 min ago
Front Line Manager
CAR CarMax Auto Superstores, Inc.
MO
Support execution of store procedures and operational processes to ensure efficiency and compliance.
Added 1 min ago
Senior Staff Manager, Hardware Bringup
Modular
Remote, United States
…development and deployment. By rethinking the complexities of AI systems, we’re empowering everyone to unlock AI’s full potential and tackle some of the world’s most pressing…
Added 1 min ago
Eyecare Sales Associate- Triangle Visions Optometry
EssilorLuxottica Group
Charlotte, NC
…work culture, offer tremendous incentive opportunities, and support professional…
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TALENT ACQUISITION - TALENT ACQUISITION SPECIALIST
Beebe Healthcare
Lewes, DE
…vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on…
Added 2 mins ago
Quality Control Technician - Asphalt Mix Design
Rogers
Laceys Spring, AL · Huntsville, AL
Rogers Group, Inc. is seeking an experienced Quality Control Technician to support our North Alabama Asphalt Quality Department. This position is responsible for performing laboratory and…
Added 2 mins ago
Technical Trainer (Manufacturing)
Pepperidge Farm, Incorporated
Willard, OH
WHAT YOU BRING TO THE TABLE… (MUST HAVE)
Added 2 mins ago
Senior Instrumentation & Controls Engineer (PE)
BGE, Inc
Austin, TX · Frisco, TX
…span field instrumentation, process measurement, PLC and DCS systems, SCADA and telemetry, safety instrumented systems, metering, control panels, and industrial networks. You will also help…
Added 2 mins ago
Manager - Transmission and Substation Engineering
ComEd
OAKBROOK TERRACE, IL
Provide detailed engineering and design in support of ongoing engineering efforts for internal and external organizations. Provides field technical support in the area of electric…
Added 2 mins ago
Security Dispatch Tech Site Supervisor
Allied Universal
San Francisco, CA
Assisting the Client’s security personnel with the development and/or revision of security operation center processes, protocols, and systems
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Sanitation Technician - 3rd Shift
Snyder's-Lance, Inc.
Franklin, WI
WHAT YOU BRING TO THE TABLE… (MUST HAVE)
Added 2 mins ago
CU
Assistant Athletic Director for Revenue Generation
Canisius University
Buffalo, NY
- $62,353.2 USD / year
…corporate sponsorship strategies that generate revenue and grow support for Canisius University Athletics. This position will oversee ticket operations and the corporate partner program,…
Added 2 mins ago
Junior Release Manager
AutoTec
Birmingham, AL
- Support the implementation of continuous improvement initiatives to optimize release management processes.
Added 2 mins ago
Senior Software Engineer IV
MRI USA
Remote, United States
Actively troubleshoot issues and assist with complex support queries which require further analysis.
Added 2 mins ago
Materials Manager | OPGW
AFL Telecommunications
Duncan, SC
…across both manufacturing sites and external warehouses, and support the integration and improvement of planning, inventory, and material-flow…
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Project Coordinator I
Ryan Companies US Inc
United States
Support pre-construction efforts, including bid package distribution, subcontractor solicitation, and cost estimate database upkeep.
Added 3 mins ago
Lead Engineer, Data & Analytics Systems & App Administration
Cencora
Dallas, TX
The Lead Engineer, Data & Analytics Systems & Application Administration is a member of the Data & Analytics team, working alongside operational engineers, platform engineers and BI…

Closed listing

Chewy

Information Technology Site Support Tech II

Goodyear, AZ, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: Bachelor’s degree in Computer Science, Information Technology, a related field, or 3+ years of relevant IT support experience.
Posting language: English
Posted: Nov 10, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description:

We are hiring awesome humans, and we hope that includes you! Are you looking for more than just a job? At Chewy, you’ll find yourself on a career path with other awesome humans, like yourself. You’ll be part of a culture that values everything that you do, who you are, and the goals you have set for your career. We want to give you the opportunity to grow, earn competitive pay, and be happy while you do it. Sounds simple, but we love it.

Your Opportunity:

You will play an important role in delivering reliable, high-quality IT support for Chewy’s PHX1 Fulfillment Center. You will support the technology that keeps fulfillment operations running by troubleshooting hardware, applications, network connectivity, mobile devices, printers, and other critical site technology. You will partner with team members, Operations, vendors, and other IT teams to resolve technical issues efficiently while providing a professional and positive support experience. Reporting to the FC IT Site Manager, you will also have opportunities to expand your technical knowledge, contribute to continuous improvement, and help strengthen IT support across the site.

What You’ll Do:

Deliver high-quality, customer-focused IT support to PHX1 team members by troubleshooting and resolving application, hardware, network, mobile device, and peripheral issues.
Diagnose, document, analyze, and resolve support requests and incidents using ServiceNow while maintaining established service levels and providing timely updates to customers and stakeholders.
Install, configure, troubleshoot, maintain, deploy, and decommission desktops, laptops, printers, RF devices, peripherals, and other supported Fulfillment Center technology.
Perform day-to-day technical activities including computer and printer troubleshooting, asset management, data cabling, basic network support, and systems administration across supported hardware and software environments.
Partner with local and remote IT teams, Operations, contractors, and vendors to troubleshoot technical issues, coordinate support activities, and minimize operational disruptions.
Apply established standard operating procedures and technical documentation while using sound judgment to determine the appropriate troubleshooting and resolution path for each issue.
Support change management activities and participate in the implementation, testing, and validation of technology changes affecting Fulfillment Center operations.
Maintain accurate technical documentation, asset records, support notes, and knowledge base content to promote consistent processes and effective knowledge sharing.
Identify opportunities to improve technical support processes, customer experience, reliability, and operational efficiency, and contribute to site or team continuous improvement initiatives.
Support team development by sharing technical knowledge, assisting colleagues with unfamiliar issues, and escalating complex or higher-risk problems through the appropriate support channels.

What You’ll Need:

Bachelor’s degree in Computer Science, Information Technology, a related field, or 3+ years of relevant IT support experience.
Experience supporting PCs in a Windows Active Directory environment, including PC and printer troubleshooting, repair, deployment, and decommissioning.
Working knowledge of networking concepts and protocols, including DNS, DHCP, HTTP, SSL, and TCP/IP, with the ability to troubleshoot common connectivity issues.
Experience with IT technologies such as Microsoft Administration, Mobile Device Management, RF technologies, asset management, and data cabling, along with the ability to manage and prioritize support tickets in ServiceNow.
Strong troubleshooting, organization, time management, and communication skills, with the ability to prioritize competing tasks and work effectively in a fast-paced, multi-user environment.
Ability to participate in a 24/7 support and on-call rotation and work flexible schedules based on operational needs, including nights, weekends, and holidays.
Ability to frequently move and carry equipment weighing up to 50 pounds, including network hardware, cables, peripherals, and printers, and stand or walk for 6–8 hours per day.
Ability to travel up to 5% to support operations, training, and project initiatives at other locations within the Chewy network. Demonstrated experience leading continuous improvement initiatives and managing work in an SLA-driven support organization.
Experience managing vendor contracts, service providers, business relationships, and the resolution of service outages or operational escalations.
Ability to translate complex technical topics into clear information for audiences with varying levels of leadership experience and technical knowledge.
Ability to travel up to 10%, work flexible schedules that may include nights, weekends, and holidays, and participate in a 24/7 support and on-call rotation. This position also requires the ability to stand or walk for 10–12 hours per day as well as the ability to lift and push 50lbs. Ability to balance multiple priorities, and to quickly adjust strategy and execution in the face of new information.
Excellent communication and problem-solving skills
Experience working in a CMS
Highly developed intrapersonal skills
Ability to follow an in-house style guide
Love of pets and passion for their care and health

Bonus

Previous experience providing IT support in a Fulfillment Center, warehouse, distribution, eCommerce, or similar operational environment.
CompTIA A+ or Network+ certification.
Experience working within an SLA-driven IT support environment.
Knowledge of Motorola/Zebra RF devices, including MC92N0, VC70N0, and WT41N0 units.
Experience with data cabling and computer or technology facilities maintenance.
Working knowledge of SOTI MobiControl or similar mobile device management technologies.

What You’ll Get:

Chewy offers eligible team members a comprehensive benefits package designed to support their health, well-being, financial security, and work-life needs.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

About employer

More about this job

Skills

Computer technology
Troubleshooting
Site Manager
Process improvement
ServiceNow
Troubleshoot
System administration
Documentation
Change management
Technical support
Customer experience
Team building
Computer science
Microsoft Windows
Microsoft Active Directory
DNS
DHCP
Mobile device management
Time management
Communication skills
Manage work
Leadership
Problem solving
CMS
A+
Network+

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Jobs in the United States