Jobs in the United States

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Added 1 min ago
Automated Test Engineer - Onsite in Annapolis Jct, MD - TS/SCI & Full Scope Polygraph
Booker DiMaio, LLC
Annapolis Junction, MD
…system. The ideal candidate is detail-oriented, passionate about software quality, and has a strong background in developing robust automated test suites. This role involves close…
Added 2 mins ago
Pharmacy Intake Technician
American Oncology Partners, PA
United States
Ensure the accurate and timely documentation of patient information into multiple software systems.
Added 3 mins ago
CO
Lead Public Safety Dispatcher
City of Santa Monica
Santa Monica, CA
- $41.3 to $50.98 USD / hour
Using a personal computer and applicable software applications
Added 3 mins ago
Road District Operations Supervisor
Placer County
CA
Added 3 mins ago
Senior Principal Salesforce Developer (Remote)
Magellan Health
Remote, United States
Salesforce Platform Developer I or II preferred. Additional Salesforce certifications are a plus.
Added 3 mins ago
TC
RECORDING SPECIALIST
Thurston County
Olympia, WA
- $4,033 to $5,364 USD / month
…Thurston County. This position issues and maintains marriage applications and certificates for Thurston County, receives, enters and balances daily deposits, engages in significant public…
Added 4 mins ago
Research Engineering Manager, STEM
Turing
San Francisco, CA
…frontier research benchmarks that improve model capabilities in software engineering, enterprise knowledge work, and advanced STEM reasoning. In software engineering, Turing is the largest…
Added 4 mins ago
SH
Library Media Specialist
South Holt County R-1
Oregon, MO
- $43,000 to $60,450 USD / year
Serve as a key partner on the district technology team, assisting staff and students with instructional software, 1:1 devices, learning management systems, and online databases.
Added 4 mins ago
E
EverHealth - Product Designer (Remote, US)
Evercommerce
Remote, United States
- $100,000 to $120,000 USD / year
…operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals.…
Added 4 mins ago
E
EverHealth - Forward Deployed Engineer (Remote, US)
Evercommerce
Remote, United States
- $140,000 to $170,000 USD / year
…operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals.…
Added 4 mins ago
E
EverHealth - Lead Forward Deployed Engineer (Remote, US)
Evercommerce
Remote, United States
- $170,000 to $200,000 USD / year
…operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals.…
Added 4 mins ago
E
EverHealth - Software Engineer
Evercommerce
Remote, United States
- $130,000 to $160,000 USD / year
…operations, and increase retention. Its modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals.…
Added 5 mins ago
A
Director Strategic Sales Development
Acumatica
Remote, United States
- $190,000 to $205,000 USD / year
Acumatica is a leading provider of cloud business management software that empowers small and mid-size businesses to unlock their potential and drive growth. Built on the world’s best cloud…
Added 5 mins ago
NK
Senior Software Engineer (AI-Assisted Development)
Nathan Kunes Inc
San Diego, CA
- $110,000 to $140,000 USD / year
The Senior Software Engineer will help to aid in next generation tools and systems development. This is an exciting position that will have you developing web-based applications that…
Added 6 mins ago
Systems Engineer III
XSITE LLC
San Diego, CA
Proficient in managing the end-to-end development of complex systems, including hybrid software-hardware-web applications
Added 6 mins ago
Account Executive
AGFA
Home based, HI
…and the healthcare sector, as well as for specific industrial…
Added 7 mins ago
SDC BCMT Back End Engineer---Manager----Charlotte
EY
Charlotte, NC
…Customers, Employees and Partners alike. We are modernizing their applications, creating new ones and driving business efficiency across their ever-changing platform and channel…
Added 7 mins ago
Eirene Enterprise Technical Change Champion
Citibank, N.A.
United States
…enterprise-wide execution and operational acceleration for software vulnerability remediation. This role focuses on enabling hundreds of global software development teams to rapidly resolve…
Added 7 mins ago
Senior Field Application Engineer
Morse Micro
Irvine, CA
Are you an experienced and innovative applications engineer with a passion for cutting-edge technology? Are you excited about the idea of working with a dynamic and fast-growing company? If…
Added 7 mins ago
CSEL Program - Project Engineer (Lead or Senior)
The Boeing Company
Huntington Beach, CA
…interactions. You will integrate and coordinate hardware and software development tasks for a project development lifecycle across internal groups and suppliers. This role is a focal for…
Added 7 mins ago
Satellite Payload Systems Engineer - Senior or Principal
The Boeing Company
El Segundo, CA
Experience with or working knowledge of concurrent computing and experience developing multi-threaded or multi-process software applications
Added 8 mins ago
Information Technology Site Support Tech II
Chewy
Goodyear, AZ
…fulfillment operations running by troubleshooting hardware, applications, network connectivity, mobile devices, printers, and other critical site technology. You will partner with team…
Added 9 mins ago
MC
Supervisor - Permitting Services
Manatee County Government
Lakewood Ranch, FL
- $23.67 to $35.5 USD / hour
Reads, understands, and clearly communicates information pertaining to plans, codes, regulations, applications/permits, etc. to the general public; responds to inquiries both orally and in…
Added 9 mins ago
SL
Senior Data Engineer, Back End Systems (Remote)
ServiceMac, LLC
Remote, United States
- $121,980 to $130,525 USD / year
…operational data. This hands-on role develops SQL database solutions, applications, system integrations, and automated data pipelines using SQL Server, C#/.NET, Python, and…
Added 9 mins ago
A
Robot Operator
Aerotek
San Jose, CA
- $30 to $32 USD / hour
Comfortable using computers, software applications, and data entry systems.

Chewy

Information Technology Site Support Tech II

Goodyear, AZ, United States

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Job details

Experience: Bachelor’s degree in Computer Science, Information Technology, a related field, or 3+ years of relevant IT support experience.
Posting language: English
Posted: Nov 9, 2026

Original job description

Job Description:

We are hiring awesome humans, and we hope that includes you! Are you looking for more than just a job? At Chewy, you’ll find yourself on a career path with other awesome humans, like yourself. You’ll be part of a culture that values everything that you do, who you are, and the goals you have set for your career. We want to give you the opportunity to grow, earn competitive pay, and be happy while you do it. Sounds simple, but we love it.

Your Opportunity:

You will play an important role in delivering reliable, high-quality IT support for Chewy’s PHX1 Fulfillment Center. You will support the technology that keeps fulfillment operations running by troubleshooting hardware, applications, network connectivity, mobile devices, printers, and other critical site technology. You will partner with team members, Operations, vendors, and other IT teams to resolve technical issues efficiently while providing a professional and positive support experience. Reporting to the FC IT Site Manager, you will also have opportunities to expand your technical knowledge, contribute to continuous improvement, and help strengthen IT support across the site.

What You’ll Do:

Deliver high-quality, customer-focused IT support to PHX1 team members by troubleshooting and resolving application, hardware, network, mobile device, and peripheral issues.
Diagnose, document, analyze, and resolve support requests and incidents using ServiceNow while maintaining established service levels and providing timely updates to customers and stakeholders.
Install, configure, troubleshoot, maintain, deploy, and decommission desktops, laptops, printers, RF devices, peripherals, and other supported Fulfillment Center technology.
Perform day-to-day technical activities including computer and printer troubleshooting, asset management, data cabling, basic network support, and systems administration across supported hardware and software environments.
Partner with local and remote IT teams, Operations, contractors, and vendors to troubleshoot technical issues, coordinate support activities, and minimize operational disruptions.
Apply established standard operating procedures and technical documentation while using sound judgment to determine the appropriate troubleshooting and resolution path for each issue.
Support change management activities and participate in the implementation, testing, and validation of technology changes affecting Fulfillment Center operations.
Maintain accurate technical documentation, asset records, support notes, and knowledge base content to promote consistent processes and effective knowledge sharing.
Identify opportunities to improve technical support processes, customer experience, reliability, and operational efficiency, and contribute to site or team continuous improvement initiatives.
Support team development by sharing technical knowledge, assisting colleagues with unfamiliar issues, and escalating complex or higher-risk problems through the appropriate support channels.

What You’ll Need:

Bachelor’s degree in Computer Science, Information Technology, a related field, or 3+ years of relevant IT support experience.
Experience supporting PCs in a Windows Active Directory environment, including PC and printer troubleshooting, repair, deployment, and decommissioning.
Working knowledge of networking concepts and protocols, including DNS, DHCP, HTTP, SSL, and TCP/IP, with the ability to troubleshoot common connectivity issues.
Experience with IT technologies such as Microsoft Administration, Mobile Device Management, RF technologies, asset management, and data cabling, along with the ability to manage and prioritize support tickets in ServiceNow.
Strong troubleshooting, organization, time management, and communication skills, with the ability to prioritize competing tasks and work effectively in a fast-paced, multi-user environment.
Ability to participate in a 24/7 support and on-call rotation and work flexible schedules based on operational needs, including nights, weekends, and holidays.
Ability to frequently move and carry equipment weighing up to 50 pounds, including network hardware, cables, peripherals, and printers, and stand or walk for 6–8 hours per day.
Ability to travel up to 5% to support operations, training, and project initiatives at other locations within the Chewy network. Demonstrated experience leading continuous improvement initiatives and managing work in an SLA-driven support organization.
Experience managing vendor contracts, service providers, business relationships, and the resolution of service outages or operational escalations.
Ability to translate complex technical topics into clear information for audiences with varying levels of leadership experience and technical knowledge.
Ability to travel up to 10%, work flexible schedules that may include nights, weekends, and holidays, and participate in a 24/7 support and on-call rotation. This position also requires the ability to stand or walk for 10–12 hours per day as well as the ability to lift and push 50lbs. Ability to balance multiple priorities, and to quickly adjust strategy and execution in the face of new information.
Excellent communication and problem-solving skills
Experience working in a CMS
Highly developed intrapersonal skills
Ability to follow an in-house style guide
Love of pets and passion for their care and health

Bonus

Previous experience providing IT support in a Fulfillment Center, warehouse, distribution, eCommerce, or similar operational environment.
CompTIA A+ or Network+ certification.
Experience working within an SLA-driven IT support environment.
Knowledge of Motorola/Zebra RF devices, including MC92N0, VC70N0, and WT41N0 units.
Experience with data cabling and computer or technology facilities maintenance.
Working knowledge of SOTI MobiControl or similar mobile device management technologies.

What You’ll Get:

Chewy offers eligible team members a comprehensive benefits package designed to support their health, well-being, financial security, and work-life needs.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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More about this job

Skills

Computer technology
Troubleshooting
Site Manager
Process improvement
ServiceNow
Troubleshoot
System administration
Documentation
Change management
Technical support
Customer experience
Team building
Computer science
Microsoft Windows
Microsoft Active Directory
DNS
DHCP
Mobile device management
Time management
Communication skills
Manage work
Leadership
Problem solving
CMS
A+
Network+

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