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Added 1 min ago
CC
Account Associate - State Farm Agent Team Member
Cody Corr - State Farm Agent
Overland Park, KS
- $60,000 to $90,000 USD / year
As Account Associate for Cody Corr - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations…
Added 3 mins ago
TM
Learning Specialist
The Metropolitan Regional Career & Technical Center
Providence, RI
- From $37,827 USD / year
● Associate Degree, or 48 college credits, or a passing score of at least 461 on the ParaPro Assessment
Added 5 mins ago
C
Technical Systems Engineer II (Full-Time) - United States
Cisco
RTP, NC
- Full-time
An educational or workforce development program (e.g., Associate’s, Apprenticeship, Boot camp, or Certification) with 1 year of work experience; or
Added 7 mins ago
Centralized Staffing & Scheduling Program Coordinator - Work at Home
Bon Secours Mercy Health
Any city in Ohio, OH
Associate degree in business, Healthcare, or related field (required)
Added 8 mins ago
L
Warehouse Associate - Mid-Day Shift (Mon-Fri)
Listings
Howell, MI
- $21 USD / hour
Williams Distributing, a division of Daikin Comfort Technologies North America, Inc., is seeking a professional, dependable individual for our Warehouse Associate - Mid-Day Shift position.
Added 9 mins ago
Meat - Seafood Clerk
Albertsons Companies
SCOTTSDALE, AZ · Scottsdale, AZ
Added 9 mins ago
BD
Customer Service Representative (Remote in Texas)
Benco Dental
Remote, United States
- $18 USD / hour
Associate Discounts and Community Giveback Programs
Added 14 mins ago
AE - Brand Ambassador (Sales Associate)
AEO
San Marcos, TX
Added 16 mins ago
Certified Occupational Therapy Assistant (OTA)
Healthpro Heritage, LLC
FLORENCE, SC
Education: Associate’s degree in Occupational Therapy Assistant program from an accredited school.
Added 17 mins ago
TC
Morning Cleaning associate
TJX Companies
Wausau, WI
- $13.25 to $13.75 USD / hour
Maintains all organizational, cleanliness, and recovery standards for the entire store, e.g. Sales Floor, Single Queue, Associate Lounge, Backroom and Restrooms
Added 17 mins ago
TC
Early Morning Cleaner (Weekend)
TJX Companies
Shawnee, OK
- $12.75 to $13.25 USD / hour
Maintains all organizational, cleanliness, and recovery standards for the entire store, e.g. Sales Floor, Single Queue, Associate Lounge, Backroom and Restrooms
Added 17 mins ago
TC
Full Time Merchandise Coordinator
TJX Companies
Wausau, WI
- $14.25 to $14.75 USD / hour
- Full-time
Partners with Management on Associate training needs to increase effectiveness
Added 17 mins ago
TC
Part-Time Merchandise Associate
TJX Companies
Wausau, WI
- $13.25 to $13.75 USD / hour
- Part-time
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…
Added 17 mins ago
TC
Retail Sales Associate
TJX Companies
Nags Head, NC
- $16 to $16.5 USD / hour
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…
Added 17 mins ago
TC
Retail Merchandise Coordinator
TJX Companies
Shirley, NY
- $17.25 to $17.75 USD / hour
Partners with Management on Associate training needs to increase effectiveness
Added 17 mins ago
TC
Early Morning Stocking (4a-10a)
TJX Companies
Shawnee, OK
- $12.75 to $13.25 USD / hour
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral…
Added 20 mins ago
W
Auto Care Center Service Manager
Walmart
BOONVILLE, IN
- $20 to $33 USD / hour
…is a rewarding place to work with opportunities for advanced associate training, business development, and application of…
Added 20 mins ago
B
Seasonal Retail Sales Associate - Part Time
Burlington
Goshen, IN
- $14 USD / hour
- Part-time
…join the Burlington Stores, Inc. as a Seasonal Retail Sales Associate ! Are you an outgoing, upbeat, people-person with great organizational skills? Would you thrive in a high-energy…
Added 21 mins ago
Registered Nurse- Ambulatory Surgery SDS/PACU - Intermittent
Veterans Affairs, Veterans Health Administration
Indianapolis, IN
Added 21 mins ago
Sales Associate - Optical Specialist
Eyeglass World
Indianapolis, IN
Added 22 mins ago
Client Care Coordinator
Boca Recovery Center
Springfield, MA
Associate’s Degree in Psychology, Social Work, Counseling, or related field (required)
Added 22 mins ago
National Outreach Manager
Boca Recovery Center
Boca Raton, FL
Added 23 mins ago
Xfinity Sales Associate Blufox Mobile - Lynchburg
Blufox Mobile
Lynchburg, VA
· Internal promotions to Lead Sales Associate, Senior Lead, Assistant Manager, and Store Manager
Added 23 mins ago
Xfinity Sales Associate Blufox Mobile- Greeneville
Blufox Mobile
Greeneville, TN
· Internal promotions to Lead Sales Associate, Senior Lead, Assistant Manager, and Store Manager
Added 23 mins ago
Xfinity Sales Associate Blufox Mobile - Fernandina Beach
Blufox Mobile
FERNANDINA, FL
· Internal promotions to Lead Sales Associate, Senior Lead, Assistant Manager, and Store Manager

Closed listing

Chestnut Restaurants

Restaurant General Manager

Souderton, PA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: May 12, 2025

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Original job description

Archived listing. The details below describe a past opening.

Supervisor's Title Area Coach (AC)

Directly Supervises Associate General Managers / Shift Managers / Hourly Crew

Basic Purpose and Objectives of the Position

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising financial control to meet the restaurant profit margin targets
Selecting, training, developing and motivating employees

The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial

Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations

Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources

Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.

Success Measures

Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, ICOS and controllables
PRC results and OSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development

Identifies appropriate staff development needs and action plans and ensures time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and "walking the talk". Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements

High school diploma or GED.
Supervisory experience in either a food service or retail environment
Demonstrates ability to maintain financial controls and coach and train hourly employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

About employer

More about this job

Skills

Customer service
Food handling
Financial jurisdiction
Motivate employees
Food safety standards
Sales
Food preparation
Order picking
Performance management
Employee relations
Customer experience
Team leadership
Food safety principles
Troubleshooting
Food service operations

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