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Added 1 min ago
ES
Assistant Store Manager
Extra Space Management, Inc
Jacksonville, FL
- $16 USD / hour
-Day shift only: Office closes at 6pm
Added 2 mins ago
Assistant Store Manager
Extra Space Management, Inc
Simpsonville, SC
-Day shift only: Office closes at 6pm
Added 3 mins ago
Assistant Store Manager
Marshalls of MA
Wesley Chapel, FL
Drive store performance by supporting sales results, managing expenses, and overseeing key operations including merchandising, backroom, frontline, cash office, customer service, markdowns,…
Added 3 mins ago
E
Sales Leader
Express
Algonquin, IL
- $18.05 to $24.8 USD / hour
The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experiences for customers.
Added 4 mins ago
AI
Delivery Driver
Aaron's, Inc.
Lakeland, FL
- $16.5 to $17.25 USD / hour
All locations are open six (6) days per week
Added 4 mins ago
AI
Customer Accounts Manager
Aaron's, Inc.
Winter Garden, FL
- $16.25 to $17 USD / hour
All locations are open six (6) days per week
Added 4 mins ago
Associate - Porter
4595 Food Market Corp dba Josephs Classic Market
West Palm Beach, FL
…learn the importance of cleanliness and efficiency in daily operations, and develop transferable skills that can open the door to future opportunities within store operations and beyond.…
Added 4 mins ago
A
District Manager Intern - South Florida
ALDI
Royal Palm Beach, FL
- $28 USD / hour
Shadows a store manager and/or manager trainee to learn the fundamental aspects of store operations, including preparing a presentation and a report on an operational area to be presented…
Added 4 mins ago
B
Seasonal Retail Sales Associate - Part Time
Burlington
KEY LARGO, FL
- $17 USD / hour
- Part-time
…sales floor, and supporting the management team with day-to-day store operations. Retail Sales Associates may be assigned to work in any or all of the following departments: Ladies, Men,…
Added 4 mins ago
B
Retail Shortage Control - Part Time
Burlington
KEY LARGO, FL
- $17 USD / hour
- Part-time
As a Shortage Control Associate (SCA), your role directly impacts the store's security and the overall shopping experience for our customers. By exhibiting command presence, knowledge of…
Added 4 mins ago
B
Seasonal Retail Sales Associate - Part Time
Burlington
Seminole, FL
- $15 USD / hour
- Part-time
…sales floor, and supporting the management team with day-to-day store operations. Retail Sales Associates may be assigned to work in any or all of the following departments: Ladies, Men,…
Added 5 mins ago
Assistant Store Manager
Extra Space Storage
West Melbourne, FL
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 5 mins ago
B
Seasonal Retail Sales Associate - Part Time
Burlington
Port Saint Lucie, FL
- $15 USD / hour
- Part-time
…sales floor, and supporting the management team with day-to-day store operations. Retail Sales Associates may be assigned to work in any or all of the following departments: Ladies, Men,…
Added 5 mins ago
AB
Sales Associate – Optical – Part Time – Bilingual Spanish
America's Best
Sanford, FL
- Part-time
As a Sales Associate, you’ll play a key role in delivering an exceptional experience for our customers while supporting store operations and sales goals.
Added 5 mins ago
ES
Assistant Store Manager
Extra Space Storage
Palm Bay, FL
- $14 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 5 mins ago
Retail Store Associate - Eastern Florida State College Palm Bay Bookstore
Barnes & Noble Education
PALM BAY, FL
The Temporary Campus Store Team Member plays an important role in delivering an exceptional retail experience while supporting the daily operations of the campus store during periods of…
Added 6 mins ago
Engineering Support Specialist 3rd Shift
Lozier
Omaha, NE
Education: Associate or technical degree in engineering, drafting, product design, operations, supply chain, or another related field is preferred.
Added 6 mins ago
Sales and Service Technician
Bridgestone Americas
Pensacola, FL
Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/ serving the customer and efficiently completing basic vehicle…
Added 7 mins ago
Retail Salesperson
Bridgestone Americas
Orlando, FL
Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles
Added 7 mins ago
Store Manager
Bridgestone Americas
Orlando, FL
Must have a valid automobile driver's license at all times and be able to drive customer and company vehicles
Added 8 mins ago
Seasonal Associate
Sephora
Buffalo, NY
As a Seasonal Associate, you'll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You'll…
Added 9 mins ago
General Manager - Automotive Experience Required
Tire Discounters
Noblesville, IN
…and profit goals, and ensuring the smooth operation of your store. This role requires strong leadership, people skills, and retail experience. You'll be the face of the…
Added 11 mins ago
PB
Warehouse & Fulfillment Associate
Petra Brands
Redlands
- $18 to $22 USD / hour
Petra Brands is seeking a dedicated, detail-oriented Warehouse & Fulfillment Associate to join our logistics team. This role bridges traditional warehouse operations with fast-paced B2C…
Added 12 mins ago
A
Retail Sales Associate – Part Time
AutoZone
Little Egg Harbor, NJ · Tuckerton, NJ
- Part-time
AutoZone’s store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain…
Added 12 mins ago
A
Retail Sales Associate – Part Time
AutoZone
Ashland, KY
- Part-time
AutoZone’s store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain…

Closed listing

Chestnut Restaurants

Restaurant General Manager

Shillington, PA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: May 12, 2025

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Original job description

Archived listing. The details below describe a past opening.

Supervisor's Title Area Coach (AC)

Directly Supervises Associate General Managers / Shift Managers / Hourly Crew

Basic Purpose and Objectives of the Position

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising financial control to meet the restaurant profit margin targets
Selecting, training, developing and motivating employees

The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial

Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations

Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources

Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.

Success Measures

Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, ICOS and controllables
PRC results and OSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development

Identifies appropriate staff development needs and action plans and ensures time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and "walking the talk". Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements

High school diploma or GED.
Supervisory experience in either a food service or retail environment
Demonstrates ability to maintain financial controls and coach and train hourly employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

About employer

More about this job

Skills

Customer service
Food handling
Financial jurisdiction
Motivate employees
Food safety standards
Sales
Food preparation
Order picking
Performance management
Employee relations
Customer experience
Team leadership
Food safety principles
Troubleshooting
Food service operations

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Work requirements

Jobs in the United States