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Added 2 mins ago
CC
SharePoint Specialist
Christian Children's Home of Ohio
Wooster, OH
- $19 to $22 USD / hour
…Technology, the SharePoint Specialist is responsible for the design, implementation, customization, and support of SharePoint solutions to meet the needs of the…
Added 3 mins ago
HG
Production Manager
Horizon Goodwill
Oakland, MD
- $16.5 USD / hour
Sell merchandise and provide customer service as well as resolve customer complaints through HGI policy implementation.
Added 3 mins ago
Area Manager - Port St. Lucie, FL
Wawa Inc. (210515330)
Port St. Lucie, FL
Maintain a continuous presence in the stores across all days and shifts (Minimum 4 days per week) in order to observe, coach, and set expectations · Must have DOSO approval to apply
Added 6 mins ago
MFG CONTINUOUS IMPROVEMENT LEADER
The Kroger Co.
Tolleson, AZ
- Experience with Lean or Six Sigma implementation and project management
Added 6 mins ago
MFG DISTRIBUTION/WAREHOUSE SUPERVISOR
The Kroger Co.
Tolleson, AZ
- Support the development, implementation, maintenance, and ongoing improvement of the SQF 2000 Systems
Added 6 mins ago
NH
RN - PD
Northwell Health
Valley Stream, NY
- $58.8 USD / hour
…of assessment, diagnosis, outcome identification, planning, implementation, and evaluation of resident care. Collaborates with physicians and other team members in coordinating and…
Added 7 mins ago
NH
Associate Care Manager
Northwell Health
Great Neck, NY
- $47,476 to $75,012 USD / year
Participates in interdisciplinary team meetings for discussion and implementation of plans of care.
Added 7 mins ago
NH
RN - PD
Northwell Health
Valley Stream, NY
- $58.8 USD / hour
…of assessment, diagnosis, outcome identification, planning, implementation, and evaluation of resident care. Collaborates with physicians and other team members in coordinating and…
Added 7 mins ago
12145 IT & Cyber PMO Governance & Process Mgr
PSEG Long Island
Bethpage, NY
Hybrid: A blend of remote and onsite work, with at least three onsite days per week required
Added 7 mins ago
F
Registered Nurse (RN) NICU- Local Contract & Per Diem- FlexStaff
FlexStaff
New Hyde Park, NY
- $52 to $90 USD / hour
…of assessment, diagnosis, outcome identification, planning, implementation and evaluation of patient care. Collaborates with physicians and other health team members in coordinating and…
Added 7 mins ago
NL
Ambulatory Care Nurse - Women's Health - Garden City
NYU Langone Medical Center
Garden City, NY
- $117,977.99 to $117,978 USD / year
…will support the coordination, integration, communication, implementation and evaluation of nursing practice and clinical policies and procedures. In this role, the Ambulatory Care Nurse…
Added 7 mins ago
NL
Ambulatory Care Nurse - Women's Health/Urology- Garden City
NYU Langone Medical Center
Garden City, NY
- $117,977.99 to $117,978 USD / year
…will support the coordination, integration, communication, implementation and evaluation of nursing practice and clinical policies and procedures. In this role, the Ambulatory Care Nurse…
Added 7 mins ago
FF
Associate, Learning & Research Media
Foundation for Jewish Camp
Remote, United States
- $65,000 to $70,000 USD / year
Bachelor’s degree and 1-3 years of related work experience required
Added 8 mins ago
Safety and Risk Specialist-Temporary
Allied Universal
Manhattan, NY
Candidates must reside in the Eastern Time Zone to be considered · Must possess one of the following:
Added 8 mins ago
Financial Advisor
Edward Jones
Oneonta, NY
…with existing clients by reviewing investment strategies and implementation recommendations. Financial advisors earning potential is reflective of their…
Added 8 mins ago
Associate Project Manager
TRC Companies, Inc.
LIVERPOOL, NY
…certifications. Overview TRC is seeking a dynamic and experienced Telecom Associate Project Manager to lead the coordination and execution of complex Telecom projects and program offerings.…
Added 8 mins ago
NH
Registered Nurse (RN) - 3I Med/Surg
Northwell Health
Staten Island, NY
- $59.69 to $78.44 USD / hour
…of assessment, diagnosis, outcome identification, planning, implementation and evaluation of patient care. Collaborates with physicians and other health team members in coordinating and…
Added 8 mins ago
NH
Registered Nurse (RN) - 3I Med/Surg
Northwell Health
Staten Island, NY
- $59.69 to $78.44 USD / hour
…of assessment, diagnosis, outcome identification, planning, implementation and evaluation of patient care. Collaborates with physicians and other health team members in coordinating and…
Added 8 mins ago
F
Registered Nurse- (RN)- Local Contracts - FlexStaff
FlexStaff
Poughkeepsie, NY
- $68 to $85 USD / hour
…of assessment, diagnosis, outcome identification, planning, implementation and evaluation of patient care. Collaborates with physicians and other health team members in coordinating and…
Added 8 mins ago
Associate Legal Counsel
CUNY
Brooklyn, NY
Provides guidance on the implementation of and compliance with CUNY Board of Trustees Bylaws, CUNY and college policies, college governance plans, laws, regulations and other procedures and…
Added 8 mins ago
Graduate Development Program, Associate Analyst, Regulatory Pricing
National Grid USA Service Company, Inc.
SYRACUSE, NY
About the Position Are you interested in how energy pricing works and how it impacts customers? As an Associate Analyst in Regulatory Pricing, you will help analyze and develop electric…
Added 8 mins ago
Graduate Development Program, Associate Product Manager, US Electric IT
National Grid USA Service Company, Inc.
SYRACUSE, NY
About the PositionAre you ready to help shape the future of electric asset management? As an Associate Product Manager in US Electric IT team, you'll support the STREAMS program, a…
Added 8 mins ago
Graduate Development Program, Associate Analyst, Technology Security
National Grid USA Service Company, Inc.
SYRACUSE, NY
…cybersecurity and help protect critical energy infrastructure? As an Associate Analyst on the Technology Security team, you'll support cybersecurity initiatives that help National Grid…
Added 9 mins ago
Procurement and Partnership Associate
New York State Technology Enterprise Corporation
ALBANY, NY
…mindset. # About the Role: As a procurement and partnership associate in the Strategic Partnerships practice area, you will collaborate with team members to learn procurement counseling…
Added 9 mins ago
Head Start Teacher Assistant
Action for a Better Community, Inc.
Rochester, NY
To assist in implementation of the Head Start Performance Standards, the HighScope curriculum and management of the classroom, including promoting social, physical, and intellectual growth…

Closed listing

Chestnut Restaurants

Restaurant General Manager

Parkesburg, PA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: May 12, 2025

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Original job description

Archived listing. The details below describe a past opening.

Supervisor's Title Area Coach (AC)

Directly Supervises Associate General Managers / Shift Managers / Hourly Crew

Basic Purpose and Objectives of the Position

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising financial control to meet the restaurant profit margin targets
Selecting, training, developing and motivating employees

The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial

Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations

Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources

Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.

Success Measures

Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, ICOS and controllables
PRC results and OSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development

Identifies appropriate staff development needs and action plans and ensures time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and "walking the talk". Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements

High school diploma or GED.
Supervisory experience in either a food service or retail environment
Demonstrates ability to maintain financial controls and coach and train hourly employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

About employer

More about this job

Skills

Customer service
Food handling
Financial jurisdiction
Motivate employees
Food safety standards
Sales
Food preparation
Order picking
Performance management
Employee relations
Customer experience
Team leadership
Food safety principles
Troubleshooting
Food service operations

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Work requirements

Jobs in the United States