Find work in the United States.

A simpler way to find your next job.

Jobs in the United States

25+ jobs

Save this search

Added just now
H&
Sales Associate - Wyomissing
Hand & Stone - 1185 Berkshire Blvd - Wyomissing, PA
Wyomissing, PA
- $12 to $15 USD / hour
Added 6 mins ago
TM
Student Engagement Specialist
The Metropolitan Regional Career & Technical Center
Providence, RI
- $30 USD / hour
○Create an atmosphere conducive to students' intellectual, physical, social, and emotional development
Added 6 mins ago
UO
Undergraduate Program Professional
University of Colorado Denver
Boulder, CO
- $34,986 USD / year
…applied experience programming, analyzes and provides data to the Associate Chair for Undergraduate Studies, helps with the further analysis of this data to track the Department's progress…
Added 6 mins ago
BF
2027 Intern Commercial Banking (Denver) - Accelerated Career Track (81882)
BOK Financial
Denver, CO
- $40,123 USD / year
…of the Internship, you will be considered for a role in our Associate rotational development program after…
Added 6 mins ago
UO
Postdoctoral Associate or Research Associate
University of Colorado Denver
Boulder, CO
- $74,000 to $135,000 USD / year
This NIST PREP research position is to support the Applied Systems Metrology (ASM) group in the development of a future-proof testbed for measurement and characterization of COTS 5G and NG…
Added 6 mins ago
UO
Associate Director, Special Programs
University of Colorado Denver
Boulder, CO
- $80,000 to $90,000 USD / year
The Associate Director, Special Programs leads the special programs for undergraduate students at the Leeds School of Business. The special programs provide a blend of extracurricular…
Added 6 mins ago
UO
Open Rank Assistant/Associate Professor Orthopedic Oncologist/Surgeon
University of Colorado Denver
Aurora, CO
- $486,895 to $499,999 USD / year
Job Title: Open Rank Assistant/Associate Professor Orthopedic Oncologist/Surgeon
Added 7 mins ago
Restaurant General Manager
Chestnut Restaurants
Langhorne, PA
Directly Supervises Associate General Managers / Shift Managers / Hourly Crew
Added 7 mins ago
Associate Restaurant Manager
Chestnut Restaurants
Langhorne, PA
The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of…
Added 7 mins ago
Restaurant General Manager
Chestnut Restaurants
Souderton, PA
Directly Supervises Associate General Managers / Shift Managers / Hourly Crew
Added 7 mins ago
Associate Restaurant Manager
Chestnut Restaurants
Souderton, PA
The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of…
Added 7 mins ago
Associate Restaurant Manager
Chestnut Restaurants
Hanover, PA
The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of…
Added 7 mins ago
Restaurant General Manager
Chestnut Restaurants
Willow Grove, PA
Directly Supervises Associate General Managers / Shift Managers / Hourly Crew
Added 7 mins ago
Associate Restaurant Manager
Chestnut Restaurants
Willow Grove, PA
The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of…
Added 7 mins ago
Restaurant General Manager
Chestnut Restaurants
Red Lion, PA
Directly Supervises Associate General Managers / Shift Managers / Hourly Crew
Added 7 mins ago
Associate Restaurant Manager
Chestnut Restaurants
Red Lion, PA
The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of…
Added 7 mins ago
Associate Restaurant Manager
Chestnut Restaurants
Shillington, PA
The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of…
Added 7 mins ago
Restaurant General Manager
Chestnut Restaurants
Shillington, PA
Directly Supervises Associate General Managers / Shift Managers / Hourly Crew
Added 7 mins ago
Restaurant General Manager
Chestnut Restaurants
Bethlehem, PA
Directly Supervises Associate General Managers / Shift Managers / Hourly Crew
Added 7 mins ago
Associate Restaurant Manager
Chestnut Restaurants
Bethlehem, PA
The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of…
Added 7 mins ago
Restaurant General Manager
Chestnut Restaurants
Reading, PA
Directly Supervises Associate General Managers / Shift Managers / Hourly Crew
Added 7 mins ago
Associate Restaurant Manager
Chestnut Restaurants
Reading, PA
The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of…
Added 7 mins ago
Restaurant General Manager
Chestnut Restaurants
Parkesburg, PA
Directly Supervises Associate General Managers / Shift Managers / Hourly Crew
Added 7 mins ago
Associate Restaurant Manager
Chestnut Restaurants
Parkesburg, PA
The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of…
Added 7 mins ago
Restaurant General Manager
Chestnut Restaurants
Mechanicburg, PA
Directly Supervises Associate General Managers / Shift Managers / Hourly Crew

Chestnut Restaurants

Restaurant General Manager

Latrobe, PA, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: May 12, 2025

Original job description

Supervisor's Title Area Coach (AC)

Directly Supervises Associate General Managers / Shift Managers / Hourly Crew

Basic Purpose and Objectives of the Position

The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual operating plan. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising financial control to meet the restaurant profit margin targets
Selecting, training, developing and motivating employees

The RGM directly performs hands-on operational work (as necessary) to train employees, responds to customer service needs or otherwise role model appropriate skills and behavior in the restaurant.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial

Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and controllables on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations

Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to Company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources

Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in Learning Zone and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all Company, state and federal workplace regulations.

Success Measures

Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, ICOS and controllables
PRC results and OSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development

Identifies appropriate staff development needs and action plans and ensures time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements

High school diploma or GED.

Supervisory experience in either a food service or retail environment

Demonstrates ability to maintain financial controls and coach and train hourly employees.

Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

Apply About employer

Report this job