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Added 3 mins ago
L
Electrical Superintendent
Lewis
Phoenix, AZ
- $139,500 to $190,000 USD / year
We’re hiring an Electrical Superintendent to run electrical field operations on data center and advanced technology projects in the Phoenix area. You’ll own the electrical side of the job…
Added 10 mins ago
Youth Residential Program Intern
Northwest Youth Services
Bellingham, WA
This position supports the success of NWYS by engaging with program participants to support positive development, as well as assisting staff with the daily operations of the PAD program.
Added 18 mins ago
General Manager(05150) -2106 SW 13th St
Domino's
Gainesville, FL
We offer a chance for professional growth by requiring all our Assistant Managers to be trained and certified through our unique Management Development Program. If you have limited…
Added 28 mins ago
Restaurant General Manager
West Virginia Cantina
Kingwood, WV
The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual…
Added 28 mins ago
Associate Restaurant Manager
West Virginia Cantina
Morgantown, WV
The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of…
Added 28 mins ago
Restaurant General Manager
West Virginia Cantina
Summersville, WV
The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual…
Added 28 mins ago
Restaurant General Manager
Delaware Restaurants
Middletown, DE
The Restaurant General Manager (RGM) provides overall leadership and direct supervision of operations in an individual restaurant to ensure that the restaurant meets or exceeds its annual…
Added 40 mins ago
S
Assistant Store Manager - Birkdale Village
sephora.com
Charlotte
- $60,100 to $73,600 USD / year
Ready to remove the compromise between passion and profession? As Assistant Store Manager, you’ll be the heartbeat of your store, inspiring your team, customers, and community. Your career…
Added 50 mins ago
General Manager (5095)
Domino's
Live Oak, FL
We offer a chance for professional growth by requiring all our Assistant Managers to be trained and certified through our unique Management Development Program. If you have limited…
Added 55 mins ago
WF
(USA) Area Manager Asset Protection - All DC/FC
WMT Fulfillment Service
IL
- $65,500 to $98,000 USD / year
EHS Training Delivery Possesses knowledge of Training methodologies training content development processes organizational training lifecycles To be able to carry out the following…
Added 1 hour ago
Associate Business Development Representative
Coursedog
Remote, United States
As an Associate Business Development Representative at Coursedog, you'll support our sales team by helping identify and qualify new business opportunities in the higher education market.…
Added 1 hour ago
Director of Marketing & Communications - Hope Reins
Armstrong McGuire
Raleigh, NC
Work closely with the Programs, Development, Operations and Academy teams to align messaging and share success stories
Added 1 hour ago
V
Assistant Manager
VIOC
Houston, TX
- $19.5 USD / hour
From day one, you’ll get the hands-on training and support you need to thrive as an Assistant Service Center Manager. All you need to do is bring your positive attitude, attention to…
Added 1 hour ago
V
Assistant Manager
VIOC
Houston, TX
- $19.5 USD / hour
From day one, you’ll get the hands-on training and support you need to thrive as an Assistant Service Center Manager. All you need to do is bring your positive attitude, attention to…
Added 1 hour ago
GO
Outlet Department Leader - Emerson Ave
Goodwill of Central and Southern Indiana, Inc.
Greenwood, IN
- $20 USD / hour
The Outlet Department Leader works with their Outlet Manager, the facility leadership team, and external resources to achieve facility operational objectives that support the annual…
Added 1 hour ago
CI
Data Operations Specialist (Contractor)
Curinos Inc
Waltham, MA · NY · Chicago, IL
- $18 to $20 USD / hour
Fully address and correct revisions required by the Lead Data Operations Specialist, Data Collection Manager and / or QC Specialist
Added 1 hour ago
Assistant Store Manager - Famous Footwear
Famous Footwear
LEWISTON, ID
As a full-time Assistant Store Manager, you are passionate about providing the best shoe store experience for the whole family through customer engagement. You do this by acting in the role…
Added 1 hour ago
FF
Part-Time Sales Associate - Famous Footwear
Famous Footwear
TUCSON, AZ
- Part-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 2 hours ago
Mgr Group Sales Res NX (TEMP)
Crescent Hotels
Jackson, MS
…bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in…
Added 2 hours ago
G
Agricultural Loan Officer
GPAC
Topeka, KS
- $65,000 to $130,000 USD / year
Evidence of education and learning, Bachelor's degree preferred
Added 2 hours ago
C|
Sr. Talent Acquisition Specialist
Connexity | Skimlinks, a Taboola company
Remote, United States
- $135,000 to $150,000 USD / year
Maintain a positive candidate and hiring manager experience by ensuring timely and professional communication throughout the recruitment process.
Added 2 hours ago
Seasonal Starbucks Barista, Willowbrook Mall - NJ
Macy's
Wayne, NJ
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a…
Added 2 hours ago
M
Selling and Support Captain, Fayette Mall - Full Time
Macy's
Lexington, KY
- Full-time
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a…
Added 3 hours ago
LU
Virtual Sales Engineer - West
Leybold USA Inc
Denver, CO
- $40,123 USD / year
…of contact for customers, driving sales in open territories and re-engaging lapsed accounts. Enjoy a hybrid work model after training, inclusive culture, and robust benefits while shaping…
Added 4 hours ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
NEPTUNE, NJ
- $17 to $23.25 USD / hour
…Technician Apply Now! Walgreens will train you to use your skills and talents to serve and care for our patients and customers. The courses, learning activities, and resources provided to…

Closed listing

Chestnut Restaurants

Associate Restaurant Manager

Lancaster, PA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: May 12, 2025

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Original job description

Archived listing. The details below describe a past opening.

Basic Purpose and Objectives of the Position

The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising basic, shift-to-shift financial control to meet the restaurant profit margin targets

In addition, the ARM assumes full responsibility for specific financial controls, crew training assignments and the screening of prospective employees under the direction of the RGM. The ARM directly performs hands-on operational duties and on an on-going basis trains employee, responds to customer service needs and role models appropriate skills and behaviors in the restaurant.

The candidate for ARM is someone that is considered promotable to RGM within a year and a half of assuming the ARM position. The candidate has demonstrated the leadership skills necessary to become an RGM with continued training and coaching. ARM's that do not show progress towards Individual Development Plan within the first year are subject to demotion or termination.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial

Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and other controllable accounts on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations

Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources

Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in advanced Learning Zone modules and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all company, state and federal workplace regulations.

Success Measures

Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, and COGS
PRC results and DISSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development

Identifies appropriate staff development needs and action plans and ensure time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements

High school diploma or GED.
Supervisory experience in either a food service or retail environment
Demonstrated ability to maintain financial controls and coach and train hourly employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

About employer

More about this job

Skills

Restaurant Manager
Customer service
Food handling
Financial jurisdiction
Coaching
Food safety standards
Sales
Food preparation
Order picking
Performance management
Employee relations
Customer experience
Team leadership
Food safety principles
Troubleshooting
Food service operations

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