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Added 1 min ago
General Manager
Hyatt
Charlotte, NC
Grounded in our Purpose to “care for People so they can be their Best,” a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the…
Added 2 mins ago
General Manager
Hyatt
Charlotte, NC
Grounded in our Purpose to “care for People so they can be their Best,” a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the…
Added 13 mins ago
Order Management Representative 1 - Remote Kansas or Remote Missouri
Allegion
Remote, United States
…closely with various internal departments including sales, operations, marketing, IT, and finance to deliver a positive customer experience while meeting our corporate goals and…
Added 13 mins ago
ConvergeHEALTH - Health Care Analytics and AI Senior Product Owner_Products & Platforms
Deloitte
Kansas City, MO
…teams spanning analytics, data governance, and agent platform development. The team operates at the intersection of healthcare domain expertise, analytics platforms, and delivery…
Added 13 mins ago
ConvergeHEALTH - Health Care Analytics and AI Senior Product Owner_Products & Platforms
Deloitte
Saint Louis, MO
…teams spanning analytics, data governance, and agent platform development. The team operates at the intersection of healthcare domain expertise, analytics platforms, and delivery…
Added 14 mins ago
CNC Machinist 1st Shift
Gleason
Rochester, NY
Formal and informal development opportunities.
Added 14 mins ago
AI
Part Sales Manager - Full Time
AutoZone, Inc.
Independence, MO
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong…
Added 14 mins ago
AI
Part Sales Manager - Full Time
AutoZone, Inc.
Dexter, MO
- Full-time
…Pledge and deliver WOW! Customer Service while executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong…
Added 16 mins ago
Senior Manager, Sales Operations - Data Analysis - Revenue Assurance
Jobgether
Remote, United States
The Senior Manager, Sales Operations – Data Analysis – Revenue Assurance will play a strategic role in strengthening sales performance, revenue visibility, and operational efficiency across…
Added 16 mins ago
J
Senior Manager, Data Management
Jobgether
Remote, United States
- $145,000 to $160,000 USD / year
As a Senior Manager, Clinical Data Management, you will lead end-to-end data management activities across clinical studies and development programs.
Added 16 mins ago
J
Manager, Experience Cloud Specialists
Jobgether
Remote, United States
- $104,000 to $135,000 USD / year
Lead, coach, and develop a team of Experience Cloud Specialists, Senior Specialists, and Operations Specialists, establishing clear performance expectations, development plans, and career…
Added 16 mins ago
J
EverCommerce - Talent Acquisition Operations Manager
Jobgether
Remote, United States
- $130,000 to $150,000 USD / year
The Talent Acquisition Operations Manager will play a key leadership role in optimizing recruitment operations and strengthening the overall talent acquisition strategy within a…
Added 17 mins ago
Sr Associate Quality Control I
Amgen Inc.
NC
…Quality Control Bioassay will report directly to the Senior Manager of Quality Control Bioassay. This role may manage bioassay…
Added 17 mins ago
Quality Control Team Lead - 2nd shift
Amgen Inc.
NC
Providing feedback and coaching input to the Senior Manager on team member development needs.
Added 19 mins ago
Leadership Council San Mateo County, Executive Director
Edgility Search
South San Francisco, CA
Fund Development & Financial Sustainability: Leads and grows a diversified revenue strategy across foundations, corporate sponsors, government partners, individual and alumni giving, and…
Added 23 mins ago
Scheduler
CACI, INC.-FEDERAL
Remote, United States
…logistics? We're seeking a successful, experienced Scheduler Manager to join our team in implementing a cutting-edge software system that will transform how USTRANSCOM manages finances and…
Added 24 mins ago
Assistant Site Manager
Express Wash Operations LLC
United States
The Assistant Site Manager role at Whistle Express is where leaders are made. You will work alongside the Site Manager to keep the operation running at full speed - developing the team,…
Added 24 mins ago
Assistant Site Manager
Express Wash Operations LLC
United States
The Assistant Site Manager role at Whistle Express is where leaders are made. You will work alongside the Site Manager to keep the operation running at full speed - developing the team,…
Added 27 mins ago
Packaging and Equipment Engineer - On-Site
State Industrial Products
Hebron, OH
The Packaging and Equipment Engineer is responsible for the development, qualification, optimization, and commercialization of packaging systems and equipment for chemical products. This…
Added 37 mins ago
CO
Hauler Operations Program Coordinator (Coordinator II - CPPW)
City of Portland
Portland, OR
- $40.97 to $58.47 USD / hour
…flexible work schedules and support for training and skills development in a positive, engaging, and creative work…
Added 37 mins ago
CO
Adaptive Planning & Source Protection Manager (Environmental Regulatory Manager)
City of Portland
Portland, OR
- $136,884.8 to $193,086.4 USD / year
…Available. This position supervises. As of April 2025, all manager and supervisor positions, are expected to report to their worksites full time. Remote workdays remain an option, to…
Added 41 mins ago
EE
Business Development Manager
EC Electric
Renton, WA
- $165,000 to $185,000 USD / year
The Business Development Manager is responsible for developing and executing business development strategies throughout the Puget Sound region. This role focuses on creating opportunities,…
Added 41 mins ago
EE
Electrical Construction Project Manager
EC Electric
Hermiston, OR
- $115,000 to $180,000 USD / year
This position for Project Manager takes full responsibility for a variety of electrical needs, from marketing through project close out and customer follow up. Qualified candidates will…
Added 41 mins ago
EE
Estimating Manager-Design Build/Preconstruction
EC Electric
Portland, OR
- $138,000 to $182,000 USD / year
Collaborate effectively with clients, design teams, operations, subcontractors, and business development partners to achieve successful project outcomes.
Added 42 mins ago
HI
Hotel General Manager
Hampton Inn North Brunswick/New Brunswick
North Brunswick Township, NJ
- $5,250 to $5,500 USD / month
Brand Name Hotel is looking for a dynamic and experienced Hotel General Manager to lead our team and elevate the guest experience. This is an exciting opportunity to take the helm of a…

Closed listing

Chestnut Restaurants

Associate Restaurant Manager

Parkesburg, PA, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Posting language: English
Posted: May 12, 2025

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Added 20 hours ago
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Original job description

Archived listing. The details below describe a past opening.

Reports to: Restaurant General Manager

Directly Supervises: AGMs / Shift Managers / Team Members

Basic Purpose and Objectives of the Position

The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising basic, shift-to-shift financial control to meet the restaurant profit margin targets

In addition, the ARM assumes full responsibility for specific financial controls, crew training assignments and the screening of prospective employees under the direction of the RGM. The ARM directly performs hands-on operational duties and on an on-going basis trains employee, responds to customer service needs and role models appropriate skills and behaviors in the restaurant.

The candidate for ARM is someone that is considered promotable to RGM within a year and a half of assuming the ARM position. The candidate has demonstrated the leadership skills necessary to become an RGM with continued training and coaching. ARM's that do not show progress towards Individual Development Plan within the first year are subject to demotion or termination.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial

Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and other controllable accounts on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations

Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources

Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in advanced Learning Zone modules and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all company, state and federal workplace regulations.

Success Measures

Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, and COGS
PRC results and DISSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development

Identifies appropriate staff development needs and action plans and ensure time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and "walking the talk". Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements

High school diploma or GED.
Supervisory experience in either a food service or retail environment
Demonstrated ability to maintain financial controls and coach and train hourly employees.
Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

About employer

More about this job

Skills

Restaurant Manager
Customer service
Food handling
Financial jurisdiction
Coaching
Food safety standards
Sales
Food preparation
Order picking
Performance management
Employee relations
Customer experience
Team leadership
Food safety principles
Troubleshooting
Food service operations

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