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Added 2 mins ago
District Manager
Dunkin' | NE Donut Shops Management Corp.
Philadelphia, PA
We are looking for a hard-working, high energy Quick Service District Manager to join our growing team of Dunkin’ Donuts restaurant professionals. This District Manager for our company will…
Added 2 mins ago
Shift Lead
Smoothie King #1353
Phoenix, AZ
Informs General Manager to all problems or unusual matters of significance
Added 4 mins ago
Sonic Restaurant General Manager
Sonic
Sumter, SC
…Join SONIC Drive-In with KBP Drive-In as a Restaurant General Manager. You’ll own restaurant performance, develop leaders, and create the fast, friendly experience guests expect while…
Added 4 mins ago
SO
DOC Dixon CC Chaplain I
State of Illinois
Dixon, IL
- $6,082 to $8,683 USD / month
…facilities. As a Chaplain I you will oversee the holistic spiritual development and full-spectrum religious support of all faiths, traditions, and denominations represented within the…
Added 7 mins ago
SC
Culinary Lab Assistant (College Laboratory Assistant 1) Seasonal Full-Time
South Central College
United States
- $21.26 to $29.28 USD / hour
- Full-time
Assist in dining room operations for student-based cooking.
Added 7 mins ago
Senior Manager, Accounting
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager, Accounting based in the United States.
Added 7 mins ago
J
Manager, Sales Operations Support
Jobgether
Remote, United States
- $80,000 to $92,000 USD / year
…all applications and next steps. Our partner is looking for a Manager, Sales Operations Support based in the United…
Added 7 mins ago
Director of Commercial Services
Jobgether
Remote, United States
Oversee sales and marketing profit and loss (P&L), revenue forecasting, and the development of short-term and long-term commercial strategies.
Added 7 mins ago
J
Customer Success Manager | Manufacturing, ERP
Jobgether
Remote, United States
- $125,000 to $140,000 USD / year
…and next steps. Our partner is looking for a Customer Success Manager | Manufacturing, ERP based in the United…
Added 7 mins ago
Network Operations Manager - IT
Oakland County
Waterford, MI
…oversee critical technology infrastructure supporting County operations, public safety systems, and secure communications across a complex enterprise environment. This is a high-impact…
Added 12 mins ago
Onsite Account Manager
PeopleShare by PROMAN
Bolingbrook, IL
PeopleShare is seeking a driven, energetic, and relationship-focused Onsite Account Manager to oversee staffing operations at one of our valued client locations in Romeoville, IL. This role…
Added 14 mins ago
SO
WAIVER PROGRAMS ELIGIBILITY COORDINATOR - 82515
State of Tennessee
TN
- From $49,176 USD / year
The Division of TennCare is seeking a Waiver Programs Eligibility Coordinator in the Eligibility Operations Group within Member Services. This position will report directly to a Waiver…
Added 14 mins ago
SO
PROGRAMMER/ANALYST 4 - 11102026-82546
State of Tennessee
TN
- $6,610 USD / month
…experience in one or a combination of the following: (1) software development; (2) database design; (3) systems analysis or design; or (4) information systems…
Added 14 mins ago
SO
FISH HATCHERY MANAGER - 11102026-82619
State of Tennessee
TN
- $5,901 to $9,166 USD / month
…fish facilities. Work involves leading in wildlife habitat development and maintenance, public relations activities, research data collection, and facilities maintenance. This class differs…
Added 14 mins ago
SO
EMERGENCY MANAGEMENT PLANNER 3 - SOUTHEAST REGION-11102026-82686
State of Tennessee
TN
- $4,098 to $5,129 USD / month
…within an assigned region. This position specializes in the development, review, maintenance, and integration of County Basic Emergency Operations Plans (BEOPs) and County Hazard Mitigation…
Added 14 mins ago
SO
DCS PROGRAM COORDINATOR - NETWORK DEV-FAM BSD PL FAM FC - 11102026-82670
State of Tennessee
TN
- $5,151 to $6,437 USD / month
This is a DCS Program Coordinator position with Network Development Family Based Placement that will sit in Sevier County
Added 14 mins ago
SO
DCS CASE MANAGER 4 - TC/TL HUMAN TRAFFICKING - BLOUNT - 11102026-82665
State of Tennessee
TN
- $5,151 to $6,437 USD / month
…required. This is the first full supervisory class in the DCS Case Manager job series. An employee in this class is responsible for the supervision of staff who are providing case…
Added 14 mins ago
SO
DCS CASE MANAGER 4 - DRUG ENDANGERED CHILD UNIT - SHELBY COUNTY - 11102026-82667
State of Tennessee
TN
- $5,151 to $6,437 USD / month
…required. This is the first full supervisory class in the DCS Case Manager job series. An employee in this class is responsible for the supervision of staff who are providing case…
Added 16 mins ago
Assistant Site Manager
Express Wash Operations LLC
United States
The Assistant Site Manager role at Whistle Express is where leaders are made. You will work alongside the Site Manager to keep the operation running at full speed - developing the team,…
Added 16 mins ago
PNW PACE PRN Receptionist
MultiCare Health System
Tacoma, WA
The Front Desk Specialist performs reception, registration, and secretarial functions in support of the daily operations of the Center while functioning as the focal communication source in…
Added 18 mins ago
Janitor
HouseSmart Construction - Clayton
Wakarusa, IN
…internal audit, accounting/finance, marketing, legal, campus operations, and more. We believe our strength is our people. That's why we invest in opportunities for our team members to…
Added 18 mins ago
BV
Project Coordinator III
Bureau Vertias North America
IN
- $27.5 to $30 USD / hour
Capture and record savings from purchases and aggregator activity, and support LRL Research savings and supplier development targets.
Added 18 mins ago
Product Mgr II
RELX INC
Martinsville, IN
The Product Manager II will own one or more product features and lead project execution. He/she will own product development plans and represent their feature(s) within the cross-functional…
Added 18 mins ago
ES
Customer Service Representative
Extra Space Storage
Seymour, IN
- $13 to $15 USD / hour
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…
Added 18 mins ago
Storage Associate
Extra Space Storage
Franklin, IN
The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This…

Closed listing

Chestnut Restaurants

Associate Restaurant Manager

Pittsburgh, PA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Posting language: English
Posted: May 12, 2025

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Original job description

Archived listing. The details below describe a past opening.

Reports to: Restaurant General Manager

Directly Supervises: AGMs / Shift Managers / Team Members

Basic Purpose and Objectives of the Position

The Associate Restaurant Manager (ARM) serves as the assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual restaurant. Focal points include:

Driving excellence in customer service
Maintaining company standards in product and facility specifications
Supervising food handling procedures and operational processes
Exercising basic, shift-to-shift financial control to meet the restaurant profit margin targets

In addition, the ARM assumes full responsibility for specific financial controls, crew training assignments and the screening of prospective employees under the direction of the RGM. The ARM directly performs hands-on operational duties and on an on-going basis trains employee, responds to customer service needs and role models appropriate skills and behaviors in the restaurant.

The candidate for ARM is someone that is considered promotable to RGM within a year and a half of assuming the ARM position. The candidate has demonstrated the leadership skills necessary to become an RGM with continued training and coaching. ARM's that do not show progress towards Individual Development Plan within the first year are subject to demotion or termination.

Principle Accountabilities

Customer Satisfaction/Product Quality

Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
Drives customer-focused culture by serving as role model in resolving customer issues and training managers and crew to meet or exceed customer service standards.
Tracks, analyzes and resolves sources of customer complaints.
Ensure that food safety standards are met.

Financial

Develops and drives restaurant annual operating plan.
Analyzes sales, labor, inventory and other controllable accounts on a continual basis and takes corrective action to meet or achieve margin and sales growth targets.
Trains and mentors subordinates on financial analyses and profitability tips for the restaurant.
Develops store CAPEX requests and is the principle interface with all vendors.

Operations

Ensures that facilities and equipment are maintained to Company standards.
Monitors inventory, food preparation and order fulfillment daily to ensure adherence to company standards
Establishes restaurant speed with service (SWS) targets, monitors performance and resolves bottlenecks to achieve SWS goals.
Oversees development and revision of weekly management and crew schedules.

Human Resources

Directs all restaurant level HR activity including:
Personal accountability for crew hiring decisions
Learning Zone planning and execution
Performance management
Compensation
Employee relations issues up to and including termination
Provides hands-on training for management staff in advanced Learning Zone modules and develops all Shift Managers and Assistant General Managers to assume higher level responsibilities.
Develops and monitors staffing plans and directs crew sourcing activities.
Manages the work environment on all shifts to ensure fair and equitable employee treatment, as well as adherence to all company, state and federal workplace regulations.

Success Measures

Achievement of restaurant annual operating plan
Margin improvement over previous year sales growth
Weekly/Period restaurant performance in sales, labor, and COGS
PRC results and DISSAT scores
Learning Zone certification levels, crew turnover and staffing levels

Qualifications

Knowledge and Skill Requirements

Delivers Excellence in Customer Service

Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed with service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through tidy and professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.

Team Leadership

Supervises others and efficiently coordinates their work. Delegates tasks to the most appropriate member of staff. Is able to remain in control in difficult situations. Provides clear direction and authority. Gets involved in a hands-on manner and leads by example. Is assertive. Communicates restaurant goals and a motivating vision; links individual performance to achieving restaurant goals. Demonstrates principled leadership and sound business ethics; stands up for what's right. Celebrates achievements; recognizes and rewards others; generates pride and commitment. Regularly coaches staff to drive performance against objectives; provides ongoing, constructive feedback. Demonstrates passion, enthusiasm and intensity in work; is a role model.

Business Savvy

Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction. Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency. Ensures understanding and use of available business tools by appropriate team members. Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation. Understands key business drivers and uses this knowledge to build sales and achieve margin targets.

Team Development

Identifies appropriate staff development needs and action plans and ensure time is available for crew development. Is tenacious in ensuring that all employees receive the opportunity to learn and demonstrate new skills. Transfers own knowledge to others by clearly demonstrating procedures, maintaining high standards and walking the talk. Provides resources for development, follows up and gives positive, direct feedback. Provides ongoing coaching and feedback as well as periodic formal assessment of progress.

Restaurant Operations

Technically proficient in all aspects of food preparation, production and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all company product standards.

Educational Attainment/Experience Requirements

High school diploma or GED.

Supervisory experience in either a food service or retail environment

Demonstrated ability to maintain financial controls and coach and train hourly employees.

Proven ability to drive customer satisfaction, financial performance and employee satisfaction.

Disclaimer

The list of requirements, duties and responsibilities is not exhaustive but is merely the most accurate list for the current job. The Company reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

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