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Telecom GIS Planner
Olsson
Dallas, TX · Denver, CO · Fort Worth, TX · North Kansas City, MO · Overland Park, KS
Associate degree in GIS, Geography, Drafting, Engineering Technology, or a related field preferred
Added just now
WS
Assistant General Manager
Western States Lodging and Management
Layton, UT
- $50,000 to $55,000 USD / year
Oversee and support recruiting, interviewing, onboarding, training, performance management, and associate development initiatives.
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Receptionist
Western States Lodging and Management
Bountiful, UT
…opportunities for future pay growth based on performance and career…
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CC
FT Art Studio Manager
Cochise College
Sierra Vista, AZ
- $27.84 to $31.73 USD / hour
…programs leading to a variety of workforce certificates and associate degrees. The college is accredited by the Higher Learning Commission and is a designated Hispanic-Serving Institution…
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HE
Part-Time Member Experience Specialist
Hope Enterprise Corporation
Jackson, MS
- Part-time
Participate in team meetings, training programs, and professional development activities.
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Workforce Management Operations Coordinator
STULLER INC
Lafayette, LA
…team drives performance through data-driven planning, ongoing development, and real-time workforce…
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Coordinator, Program Support (Part-Time, Temp)
Lee
Remote, United States
- $25.91 to $38.3 USD / hour
- Part-time
LEE is a nonpartisan network of leaders at all stages of life and career. We provide leadership development, coaching, career supports, and digital career products to support and inspire…
Added just now
TI
Youth Outreach Specialist & Resource Navigator
The Immigrant and Refugee Community Organization
Portland, OR
- From $49,572 USD / year
REQUIREMENTS: Must possess a valid driver's license verification of current auto-insurance have full use of automobile during work hours
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21GRAMS- Director, Project Management
Real Chemistry
Remote, United States
Supervise Associate Directors, Senior PMs, and PMs. Coach and evaluate performance.
Added 1 min ago
A
MSL/Senior MSL, Parkinson's Disease (South)
AbbVie
Remote, United States
- $124,500 to $236,500 USD / year
The candidate must live in the territory or willing to self-relocate within the territory which includes:
Added 1 min ago
A
MSL/Senior MSL, Parkinson's Disease (South)
AbbVie
Remote, United States
- $124,500 to $236,500 USD / year
The candidate must live in the territory or willing to self-relocate within the territory which includes:
Added 1 min ago
DH
New Graduate Registered Nurse (RN) - Behavioral Health Float Pool
Denver Health and Hospital Authority
Denver, CO
- $36 to $57.77 USD / hour
- Career Growth: Explore our clinical ladder and workforce development center, numerous leadership and clinical growth opportunities within the team
Added 1 min ago
Retail Associate Manager
T-Mobile USA, Inc.
Joplin, MO
Added 1 min ago
Retail Associate Manager
T-Mobile USA, Inc.
Lafayette, IN
Added 1 min ago
Retail Associate Manager
T-Mobile USA, Inc.
Rancho Cordova, CA
Added 1 min ago
Retail Associate Manager
T-Mobile USA, Inc.
Bardstown, KY
Added 1 min ago
Recreation Manager
AccorHotel
Wailea-Makena, HI
Must possess basic computational ability · Must possess computer skills, including, but not limited to, Microsoft Word, Excel, Outlook
Added 2 mins ago
Senior Manager, Quality Assurance
Gilead Sciences, Inc.
CA
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our…
Added 2 mins ago
Quality Assurance Specialist III
Kite Pharma, Inc.
CA
Provide day-to-day direction, coaching, and mentoring to QA staff, including assigning work, setting priorities, and supporting their professional development.
Added 2 mins ago
Associate Director, U.S. HIV Treatment Community Engagement & Advocacy Communications
Gilead Sciences, Inc.
CA
The Associate Director will also be responsible for leading Community Communications initiatives, including the development of community-facing strategies, messaging, materials and programs…
Added 2 mins ago
Associate Director, HIV Public Affairs Planning and Operations
Gilead Sciences, Inc.
CA
Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our…
Added 2 mins ago
Counselor
San Diego Community College District
CA
…vision plans, sick leave, and opportunities for professional development. This position is FLSA Exempt and may not accrue overtime. Benefits will be provided under the terms of the…
Added 3 mins ago
Seasonal Retail Sales Associate, Lehigh Valley
Macy's
Whitehall, PA
…holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 3 mins ago
M
Retail Selling Support Associate - Womens Clothing, Arrowhead Towne Center - Full Time
Macy's
Glendale, AZ
- Full-time
…holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…
Added 3 mins ago
M
At Your Service Center Associate, Willowbrook Mall - TX - Part Time
Macy's
Houston, TX
- Part-time
…holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our…

Closed listing

Patient Navigator-2

Miami, FL, United States

$18.5 - $26.45 HourlyThe posted pay range represents the base hourly rate or base annual full-time salary for this position.

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $18.5 - $26.45 HourlyThe posted pay range represents the base hourly rate or base annual full-time salary for this position.
Posting language: English
Posted: Nov 10, 2026

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Original job description

Archived listing. The details below describe a past opening.

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Patient Navigator I (Tier 1) is a non-clinical, patient-facing role responsible for the first-touch handling of the tickets across Patient Navigation's three Phase 1 workstreams: Non-CPL (Coordinated Provider List) /Out-of-Network Requests, Care Plan Non-Adherence, and Voluntary PCP Switches. Operating within a centralized, 100%-recorded and monitored call center model, the Patient Navigator I engages patients directly by phone to understand their request, explain relevant options, and either resolve the ticket directly or route it to the appropriate next step - including escalation to a Tier 2 resource to support when appropriate (Supervisor, Clinical Leadership, or Network Leadership) This role is the primary voice of this role is for most patient interactions and is expected to combine strong interpersonal and persuasive skills with rigorous documentation discipline, given the compliance-sensitive nature of the function. The Patient Navigator I does not make clinical determinations, does not perform utilization management decisions, and does not apply retention pressure to patients requesting a PCP change - CMS treats PCP selection as a protected member right, and this role is expected to process such requests without friction. Above all, this role serves to ensure that patients fully understand how ChenMed’s model for simplifying complex care through the development of personalized care plans, using in-house specialty care, and working within our trusted coordinated provider ecosystem delivers more good days.ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

Fields inbound and outbound tickets across the three in-scope workstreams (Non-CPL (Coordinated Provider List)/Out-of-Network Requests, Care Plan Non-Adherence, and Voluntary PCP Switches) via the centralized, 100%-recorded intake queue, sourced from Careline & Field-Initiated Tickets, Patient-Initiated Appeals for Clinical Review, and Non-CPL/Out-of-House Requests channels.
For Non-CPL/Out-of-Network Requests: engages patients who want to use a provider outside the CPL, explains available in-network/CPL-coordinated options, and encourages use of those options through positive, informative conversation - without denying, authorizing, or influencing any coverage or network-exception determination, which remains the responsibility of formal Utilization Management.
For Care Plan Non-Adherence: conducts first-touch outreach to patients flagged as unable or unwilling to follow a recommended care plan, using supportive, empathetic communication to understand and address straightforward barriers; escalates any case involving a genuine clinical barrier, safety concern, or need for informed-refusal documentation to a Tier 2 RN/Licensed Social Worker rather than attempting to resolve it directly.
For Voluntary PCP Switches: processes patient requests to change their assigned PCP promptly, completely, and without applying any retention pressure or persuasion; ensures attribution changes, record transfers, and required documentation are initiated accurately and within required timeframes.
Documents every case in the centralized case-management system to the standard required for CMS delegation-oversight audits, including outreach attempts, call content, outcome, and any escalation - documentation quality is treated as a core job function, not an afterthought.
Recognizes when a ticket falls outside Tier 1 scope or outside the three in-scope workstreams entirely (e.g., unreachable-patient cases, complex clinical needs, roster/eligibility hygiene, or a disruptive-behavior report) and routes it to the correct owning team rather than attempting to resolve it.
Maintains a consistently professional, composed, and empathetic tone on 100% recorded and monitored calls, understanding that call quality is subject to ongoing QA review.
Meets individual productivity and quality standards for call volume, average handle time, and documentation completeness as defined by the Manager, Patient Navigation.
Participates in ongoing training on CMS compliance topics relevant to the role (non-discrimination, member-choice protections, confidentiality) and on script/process updates.
Performs other duties as assigned and modified at manager's discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

Demonstrated success in persuasion, influence, and customer service, ideally within a healthcare, health plan, or member-services environment.
Ability to engage patients empathetically while strictly adhering to compliance guardrails - including never pressuring a patient who wants to leave the practice, and never offering a clinical opinion outside the scope of the role.
Strong active-listening and de-escalation skills; ability to remain calm and professional with frustrated or distressed callers.
Meticulous documentation habits and comfort working in a fully recorded, closely audited call environment.
Sound judgment in recognizing when a case requires escalation, rather than attempting to resolve it independently.
Basic understanding of Medicare Advantage concepts (PCP attribution, coordinated/in-network provider lists) preferred; willingness and ability to learn required.
Understands and is committed to maintaining the highest level of confidentiality (HIPAA).
Excellent verbal communication skills; clear, professional phone presence.
Proficient in Microsoft Office and standard case-management/CRM software; ability to type and document accurately while on an active call.
Ability to work effectively independently and as part of a team in a fast-paced, metrics-driven environment.
Spoken and written fluency in English required; bilingual proficiency (Spanish or another language relevant to the patient population) a plus.

EDUCATION AND EXPERIENCE CRITERIA:

High school diploma or equivalent required; Associate's degree or relevant certification preferred.
Minimum one to two (1-2) years of experience in a customer service, call center, or patient-facing administrative healthcare role.
Prior experience in a Medicare Advantage, managed care, or medical office setting preferred.
Experience with CRM or case-management software preferred.

PAY RANGE:

$18.5 - $26.45 HourlyThe posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS

https://chenmed.makeityoursource.com/helpful-documents

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current employees, if you want to apply to our internal career site, please click HERE

Current Contingent Worker please see job aid HERE to apply

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Jobs in the United States